Liz Laird

451 posts

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Liz Laird

Liz Laird

@Libbylaird

Someone who likes to party, holiday and go running!

Calne Katılım Aralık 2011
193 Takip Edilen83 Takipçiler
Liz Laird
Liz Laird@Libbylaird·
@ScottishPower @JohnSwinney @jamiehepburn @SPRKeith Customer service still non-existent. Promised phone calls never happen, promised qualified engineers never materialise, the hours & days my 90 year old Dad has wasted trying to get the Smart meter working. 8 weeks on and SP couldn't plan their way out of an unwalled room!
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Liz Laird
Liz Laird@Libbylaird·
@ScottishPower @JohnSwinney @jamiehepburn @SPRKeith Customer service is non-existent. My parents were told they had to have a smart meter, 7 weeks on, 9 engineers who don't know how a Phase 3 Meter works, regularly no heating & hot water when it fails & a call centre who can't help. That's how you treat a 90 year old! Disgusting
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ScottishPower
ScottishPower@ScottishPower·
First Minister of Scotland Rt Hon @JohnSwinney MSP visited ScottishPower’s training centre, where he set out the SNP’s focus on transitioning to a green economy. He was joined by ScottishPower Chief Executive Keith Anderson, @jamiehepburn, MSP for Cumbernauld and Kilsyth and Minister for Parliamentary Business, alongside @Stuart_McDonald, SNP candidate for Cumbernauld and Kirkintilloch. Read more: bit.ly/4btsCJB
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Liz Laird
Liz Laird@Libbylaird·
@eDreams_ODIGEO As owners of Opodo perhaps you can instigate customer service into this business. I was mis-sold by Opodo & for 17 months I have been chasing a £40.00 refund for the hold luggage which was not actually included in the price. All I get is false promises & lies.
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Liz Laird
Liz Laird@Libbylaird·
@RnRLiverpool @RnRLiverpool please can you advise when I will receive the refund for the 5km as promised, the marathon has been refunded but not the 5km. I have tried emailing 3 times but no response.
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Liz Laird
Liz Laird@Libbylaird·
@opodo @opodo this started now 17 months ago, the details no longer exist on my Opodo account as the flight has happened! You really have no idea on how to offer customer service.
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Opodo
Opodo@opodo·
@Libbylaird Hello Liz, I recommend that you do your request online from your Opodo account: opodo.com/mybooking/ There you will be able to request a refund for your flight, obtain a credit note or change your travel dates. Regards, ^FJ
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Opodo
Opodo@opodo·
This year more than ever, we will continue to support all of our customers and help them travel the world. Thanks a lot for your patience and your loyalty 🙏🏻
Opodo tweet media
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Liz Laird
Liz Laird@Libbylaird·
@opodo @opodo still no response to my complaint from 1 October 2020 apart from a few PM's via Twitter. No response to my emails or telephone call which I was assured would escalate the situation. As Twitter seems to be the only language you understand I will keep sending Tweets.
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Liz Laird
Liz Laird@Libbylaird·
@opodo @opodo I am still waiting to be 'priority'. Many emails, tweets and a phone call later, where I was assured again my complaint and refund was going to be escalated, and I have still heard nothing. Please issue the £40.00 refund due and offer some form of customer service.
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Liz Laird
Liz Laird@Libbylaird·
@opodo @opodo Please can you explain why you cannot refund the hold luggage charge you confirmed was included in my flight price but in fact actually was not and I had to purchase separately? I was mis-sold by you so please refund my £40.00, I've been waiting 16 months.
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Liz Laird
Liz Laird@Libbylaird·
@opodo @opodo Please can you explain why you cannot refund the hold luggage charge you confirmed was included in my flight price but in fact actually was not and I had to purchase separately? I was mis-sold by you so please refund my £40.00, I've been waiting 16 months.
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Liz Laird
Liz Laird@Libbylaird·
@opodo still waiting and am not understanding!
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Liz Laird retweetledi
Liz Laird
Liz Laird@Libbylaird·
@opodo I am still waiting to be 'priority'. Many emails, tweets and a phone call later, where I was assured again my complaint and refund was going to be escalated, and I have still heard nothing. Please issue the £40.00 refund due and offer some form of customer service.
Opodo@opodo

@Libbylaird Hello Liz, We have escalated your case to the support department and asked them to manage it as a priority. My colleagues will get back to you to solve this problem as soon as possible. Thank you for your understanding, ^FJ

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Liz Laird
Liz Laird@Libbylaird·
@opodo and I am still waiting!
Liz Laird@Libbylaird

@opodo I am still waiting for you to refund the hold luggage you sold as being included in my flight price but in fact wasn't so I had to purchase separately. A £40.00 refund and have now been waiting over 16 months.

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Liz Laird
Liz Laird@Libbylaird·
@opodo I am still waiting for you to refund the hold luggage you sold as being included in my flight price but in fact wasn't so I had to purchase separately. A £40.00 refund and have now been waiting over 16 months.
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Liz Laird
Liz Laird@Libbylaird·
@opodo still no response to my complaint from 1 October 2020 apart from a few PM's via Twitter. No response to my emails or telephone call which I was assured would escalate the situation. As Twitter seems to be the only language you understand I will keep sending Tweets.
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Liz Laird
Liz Laird@Libbylaird·
@opodo Can you not afford to refund my £40.00 you owe me, are things that bad?
Liz Laird@Libbylaird

@opodo @opodo Customer service you really have no idea what this term means. I logged my complaint 1 Oct 2020. I've emailed, I've PM'd & phoned 4 weeks ago as finally instructed from a PM where I was told it had been escalated but no time scale available or how I would be contacted!

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Liz Laird retweetledi
Liz Laird
Liz Laird@Libbylaird·
@opodo Please can you explain why you cannot refund the hold luggage charge you confirmed was included in my flight price but in fact actually was not and I had to purchase separately? I was mis-sold by you so please refund my £40.00, I've been waiting 16 months.
Opodo@opodo

@Libbylaird Regrettably, no refund has been received for your booking. KR, ^CC

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Keşfet

@ScottishPower @JohnSwinney @jamiehepburn @SPRKeith @Stuart_McDonald @SP_EnergyPeople @eDreams_ODIGEO @RnRLiverpool