Life360

@vivicision Safety is something we take seriously. Our Customer Care team would like to look further into this. Please contact Customer Care via our help center support.life360.com/hc/en-us. We hope to hear from you soon. - MG

@Life360 Well... seems like its also a dangerous thing using your app. My 9 year old daughter just got a random message from some dude saying he knows where's she at, cuz her number used to be his son's number. Amd he never removed the app. What the fuck

sharing locations is an act of love

@BrandonFalco121 Thank you for reaching out. Can you please send us a DM with your email that you used to contact us. Our Customer Care team would be happy to look further into this. Thank you. - MG

@Life360 Your customer service is poor. I have tried to resolve an issue and cannot.

@Skip_to_this We are sorry to hear about the accident and the incorrect location. The Customer Care team would like the chance to help with this. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you. - MG

@Life360 Your product is complete fucking trash! My 17yo son was in a car accident and what did your product do? Took me 18 miles in the wrong direction. Do you have any clue how horrible that feeling is when you're trying to get to your child?!?!?!?

Hello there, Thanks for reaching out to us. I'm sorry to hear that you're still receiving ads on a paid premium membership in the app. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or please submit a ticket via our help center support.life360.com/hc/en-us. Thanks, MM

Hey @Life360 how can I stop getting harassed EVERY. SINGLE. TIME. I open your app to upgrade my already-active-and-paid membership to Premium? Isn’t actually paying for addition features at least enough to not be treated this way?

@rabreau29726 Thanks for reaching out. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or please submit a ticket via our help center support.life360.com/hc/en-us. Click on "Chat with Us" to begin a support ticket. -MM

@Life360 bonjour. Je n'ai plus accès au widget Life360 pour ajouter un raccourci vers un membre de mon cercle, y'a t'il eu une mise à jour qu'il l'a supprimé ?

We are so sorry to hear about the accident and not receiving a notification. Life360 crash detection does not detect every type of crash life360.com/crash. We would like to look into your experience and see what happened. Contact us via our help center support.life360.com/hc/en-us so we can better assist you. Thank you. - MG

@Life360 Wanna tell me why I spent 150 some odd dollars for a year on a gold subscription to make sure my firemen got dispatched if myself or my boyfriend ever got into an accident, and my boyfriend gets into a life-changing accident and I’m never notified??

We appreciate your feedback. The marketing ad from us to keep our members informed about the latest features and promotions in the Life360 app. At this time, there is no way to disable them in the app. We're always looking for ways to improve our products and services. We'll pass along your comment to the appropriate team to consider. Thank you! -MM

@Life360 I’ve canceled my membership, because wdym I pay a monthly fee and still get annoying notifications for a product I’ve used and did not like (tile) and can’t turn off ad notifications?

Sorry to hear your Circle members did not receive a notification when you were in an accident. I hope you're safe and well. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@Life360 , why did you guys notify anyone in my bubbles that i was in a car accident?!?

Sorry to hear your Circle members did not receive a notification when you were in an accident. I hope you're safe and well. The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

why didn’t my app work to notify people i got into a car accident?! @Life360

i wanna get closer and closer and CLOSAHHH (to your location)

@berkayaidn Thanks for getting in touch. The Customer Care team would like the chance to help. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

@Life360 is the server down? gps doesnt refresh

wdym you don't track your mom's every move

@DaveRNelson Thanks for getting in touch. The Customer Care team would like the chance to help with any difficulties you are experiencing. Please contact Customer Care via our help center support.life360.com/hc/en-us. Thank you! - MG

@Life360 Are you guys having problems with the app!?

Thanks for getting back to us with your ticket #. I apologize that you haven't received your order due to a damaged package. Since there is already a support ticket, this will be investigated by our higher support team. Once there is an update they will reach out via email with a resolution. Thank you. -MM

@Life360 I request # from support is 6159253

It's not you! It's us. We are currently experiencing some technical difficulties which may cause delays in accessing your Life360 account. We are working hard to resolve this as soon as possible.

@RealIraBeja Thank you for getting back to us. We have forwarded your support request number to our Customer Care Team. Our team has your most recent emails. Please expect a follow-up response soon. Thank you for your patience while we look into this. - MG

@Life360 I sent numberous emails. They dont seem to understand. Fed X is requesting life 360 to contact them. Ive been dealing with Russel at support. I need to talk to someone who u derstands english. How can I dm you my email.

Thank you for reaching out to us. We are sorry to hear about your order. As you have already reached out to our Customer Care Team, may we ask if you can send us a DM with the email address you used to reach out to us? We will make sure this is passed along to our team and looked into further. Thank you. - MG

@Life360 I was supoose to receive tiles today. Yesterday got a call from fed-x . They tolded my pkg was damahe and box was empty. They thru away the box and took pictures. They are requesting for life 360 to call them for the exact details. I tried emailing support@life360.com .

@SnowBlade4 Sorry to hear about your experience with using the app.The Customer Care team would like the chance to help with this. Please contact Customer Care in the app under Settings / Support, or submit a ticket via our help center support.life360.com/hc/en-us. Thank you! -MM

@Life360 @shannajenks Agreed 💯. Worst update ever. The updated app is slow and rarely shows history 😔 🤮

@Life360 What's going on? Now it won't even show me the 2 days of history, it's like the last 6 trips or about 6 hours. It is so glitchy and jerky. It doesn't update in real time. Worst update ever! You've ruined this app. Anyone know of a similar app for families to use?

just letting y’all know when ppl arrive home safely 😌