Lisa Callaway

@British_Airways I've been patient and waited. I was told 28 working days, which is today. Still not had any response since logging my claim on 18th June. ??

@LisaCallaway1 There is no escalation process and your claim can only be handled as quickly as possible. They will be in touch with you as soon as they can. Ste

@British_Airways, what a joke ! Why am I still waiting for my compensation to be paid ? No communication or update. All 21 other members of my party have been paid within a week. Yet I'm still waiting? Terrible service from BA and funny, there are no direct numbers for complaint

@British_Airways Shocking service still no response or communication received in 28 days. Can you explain the process of dealing with cases/complaints, as clearly they are not being dealt with in time order of them being raised or cancelled flight ? A call from an agent would be appreciated !

@LisaCallaway1 We do understand this must be frustrating, Lisa, but we can't comment on the status or speediness of resolution on other people's claims. Hopefully, you won't have to wait too much longer though. Kelly

@British_Airways Thank you for your response. High volumes, but I don't understand how the claim response works when group booking and others got response and paid within 5 days. I'm still waiting day 23 and nothing.

@LisaCallaway1 We’re sorry you’re still waiting and appreciate your patience. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond. They’re doing all they can to be in touch as soon as possible. Cody

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