Livedrive

We have updated our Android app with a new, improved UI. Find out more here - blog.livedrive.com/2023/02/new-li…

We're happy to announce a few new enhancements in our latest Android release! 1. Full-screen file previews 2. Portrait and Landscape view modes 3. Enhanced navigation Read more about it on our blog: blog.livedrive.com/2022/04/new-an…

Immersive image previews and enhanced navigation come to our latest Android release! Learn more: blog.livedrive.com/2022/04/new-an…

@terencebeggs Hi Terence, Thank you for your message. To close your account, may we kindly ask that you submit a support ticket or call our cancellations team on 020 3549 3508 Kind Regards The Livedrive Social Team

@Livedrive_com Hello how do i go about stopping my account from auto renewing. Thanks

@MrFurrball Hi there, We're sorry to hear you wish to close your account. May we kindly ask that you email csteam@livedrive.com with your request and a member of the team will come back to you. Kind Regards The Livedrive Social Team

@Livedrive_com So i message you to cancel my account and you did not process it. I get a notification that you tried to take payment and failed. I cannot log a support ticket as the account is suspended. No one is answering your phones. Awesome service...

@inthefastlane10 @Livedrivehelp Hi Sue, We're sorry you are having trouble reaching us. Could you please email our support team at csteam@livedrive.com and they will be able to close your account right away for you. Kind Regards, The Livedrive Social Team

@Livedrivehelp I am still waiting for someone to get in touch so I can cancel my account. I need to cancel urgently. It seems like you make it impossible to cancel!

@SimonCJohnson_1 Hi Simon, Our Tech team confirmed they replied to your ticket today and are currently looking into this for you. Kind Regards The Livedrive Social Team

@Livedrive_com still having problems with files which your company has lost. Your fundamental business model is to store data - and there is no doubt you have lost data on a significant scale. WUH-714-73553. When will this be resolved?

@SimonCJohnson_1 Hi Simon, Our Tech team confirmed they replied to your ticket on 25th March and they will get back to you with more information as soon as possible. Kind Regards The Livedrive Social Team

@Livedrive_com It has been six months since I raised the issue of missing files with you, and the problem has yet to be resolved. These are files that were uploaded to your company, which now cannot be retrieved. #WUH-714-73553

@myobnosey Hi Adam, We're sorry you're experiencing this issue. If you could please send our team a Support ticket via your Support portal or email us at csteam@livedtive.com, a member of staff will be able to look into this for you. Kind Regards The Livedrive Social Team

@Livedrive_com my windows app is not working. I have reinstalled but still nothing. Do you have live chat facility?

@splashtoffa Hi there, We're very sorry you were unable to reach us by phone. May we ask that you send a message to our Support team via email at csteam@livedrive.com with your phone number and a member of staff will call you back. Kind Regards The Livedrive Social Team

@THEdeedeebg Hi there, We're sorry to hear you are having this issue. May we ask that you please send an email to our support team at csteam@livedrive.com? Kind Regards The Livedrive Social Team

@Livedrive_com hiya. I had to reset the password but don't have the authenticator app set up and cannot receive the authentication code. Is there a number I can call to discuss tomorrow? Thanks

@SimonCJohnson_1 Hi Simon, We have raised your issue with our Tech team and you will receive a response to your ticket as soon as possible. Kind Regards The Livedrive Social Team

@Livedrive_com I now have several instances where Livedrive appears to have lost files, questioning the integrity of your platform to retain files. This has been raised with you under ticket WUH-714-73553 but it is not being taken seriously.

@rob_yaxley Hi Rob, May we ask that you send an email to csteam@livedrive.com and a member of staff will come back to you asap. Kind Regards The Livedrive Social Team

@adm1ngofer Hi Claire May we ask that you send an email to csteam@livedrive.com? Our team can then look into this right away for you Kind Regards The Livedrive Social Team

@alexlong26 @jambro44 Sorry to hear about the problems you encountered. I wanted to let you know Livedrive also offers unlimited backup storage with a 14 day trial. More information can be found here - www2.livedrive.com/zoolz?tid=zoolz

@gvrynios @ZoolzCloud Hi George, I wanted to let you know that Livedrive also offers unlimited backup storage with a 14 day trial. You can find out more information here - www2.livedrive.com/zoolz?tid=zoolz

@ZoolzCloud Don't trust this company, I received this message: Effective immediately, we will be discontinuing our direct-to-consumer cloud backup service, Zoolz Home. Lifetime plans are included in Zoolz Home so you will be affected.

@pbeens @backblaze Hi Peter, just wanted to let you know Livedrive also offers an unlimited backups solution with a 14 day trial. You can find out more information here - www2.livedrive.com/zoolz?tid=zoolz

@backblaze Thanks for the quick reply. I'll do some research and consider it.

.@backblaze Any offers available for Zoolz Home customers that are getting their accounts shut down?

@Phlym0 Hi Mark, We apologise for any delay. All support tickets have a 24 hour SLA and one of our team will come back to you asap. Kind Regards The Livedrive Social Team

@Livedrive_com Is there a phone number to speak to someone as our tickets are not being responded to at all.

@nigcharlesworth Hi, the earlier issue that affected customers' ability to log in that has now been fixed, we apologise for the inconvenience caused by this. If you require any further assistance, please contact our support team at csteam@livedrive.com Kind Regards The Livedrive Social Team

@Livedrive_com I am trying to get into my account but I don't use the email address I orginally registered so can't recover password. Can you help? DM me.

@DigialiTay @Davids356 @Livedrivehelp Hi, the earlier issue that affected customers' ability to log in that has now been fixed, we apologise for the inconvenience caused by this. If you require any further assistance, please contact our support team at csteam@livedrive.com Kind Regards The Livedrive Social Team

@Davids356 @Livedrive_com @Livedrivehelp I think they are having a bad morning. Status page says they are aware of login issues and started investigating at 10:21am. No updates since.

Anyone else having problems logging in to @Livedrive_com at the moment? @Livedrivehelp #livedrive