Livedrive Support

@onefix Hi there, may we kindly ask that you contact our Support team by emailing csteam@livedrive.com and a team member will be able to assist you. Kind Regards The Livedrive Social Team

@Livedrivehelp Hi my account has been suspended.... Ive been away for the last month and not worries about... my latest payment wen out a few days ago but it still says suspended... wont let me contact through the app etc as says, update payment details. Any ideas?

@macmanucom Hi Mac, With regards to Brexit, we are of course closely monitoring the process. In event that decisions are made that change how customers can use our service then we will of course communicate this.

@Livedrive_com any brexit backup plan ? Maybe move some servers ?

@saimeng @Livedrive_com Hi Simon, can you please submit a ticket to our support team at support.livedrive.com . They can look into this for you.

@livedrive_com mac build 4.9.1 (85) is consistently maxing out my CPU. Is this avoidable? Thx

@mr_duncs Hi Mr Duncs, can you please submit a ticket to our support team via support.livedrive.com . Our team will be able to look into that for you.

@OfficialAnimal @Livedrive_com Thanks for clarifying. I have passed this suggestion to the product team to review.

@OfficialAnimal @Livedrive_com Hi Animal, thank you for getting in contact. This feature is still available. If you have a Pro Suite or Business account, simply login at livedrive.com/login click on the file in your backup and then click on the "send to my Briefcase" button on the right of the screen.

@chrisdengler Hi Chris, can you please let me know your support ticket ID and I can chase the team for a reply.

@KevReillydotcom Hi Kev, can you please contact our team at csteam@livedrive.com . They will be able to look into this with you.

@Livedrivehelp Hi, I've been getting this error the last few weeks. I check integrity & it works fine for a day or two but then happens again. My internet connection is fine as I'm connected to SSH for something else & that would disconnect instantly if my internet went down

@Qwertyleo @Livedrive_com Thank you for the suggestion Leonard. We have passed it to our product team to review.

@Livedrive_com you guys considered having a api for google home? so i could assign folder and my chrome cast will display pictures like i can with fb and google

@martinmillward @Livedrive_com Hi Martin, can you please submit a ticket at support.livedrive.com, our technical team can look into this for you.

@LukeRNorbury @Livedrive_com Hi Luke, can you please contact our team at csteam@livedrive.com, they will be able to assist you.

@Livedrive_com my account isn’t accessible and I can’t log in to contact support because system won’t recognise username/password. Help!

@condevonblatt @Livedrive_com Hi Nicolas, You can purchase extra storage for the briefcase after signup. 1TB costs £5 per month. Hope that helps.

@Livedrive_com Hi there! I've been eyeing your products and I think the Pro Suite might be what I need, but I'd need a larger Briefcase. Is there a possibility of adding more storage space to it? I couldn't find any info on that. Cheers

@kiaanuh @Livedrive_com Hi, if you are need any help cancelling your account please contact our team at csteam@livedrive.com

@PCtec_Solutions @Livedrive_com Hi PCTec, can you please contact our team at csteam@livedrive.com.

@JasonFlavell @Livedrive_com Hi Jason, can you please email our team at csteam@livedrive.com they will be able to look into this for you.

@Livedrive_com Hey guys, I have a problem with an account. You have been taking money from me monthly from ages despite me not having an account for ages and it being "suspended" because you can't get payment.

@m621blue @Livedrive_com Hi Martin, if you are still having issues can you please email csteam@livedrive.com from the email address connected to your Livedrive account. Could you also let us know your Reseller's name in the email.

@Livedrive_com please can someone in support contact me urgently our account is not backing up correctly and our original supplier is uncontactable.

@PhippsAnthonyUK @Livedrive_com Thanks for getting in touch. Can you please email csteam@livedrive.com from the email address connected to your account. Could you also let us know the Reseller's name in the email.

@Livedrive_com cant get hold of our reseller for several weeks and we cant use our livedirve. and we are not offered support direct from LD what do we do?

@MrHavenlad @Livedrive_com Thanks for getting in contact. If you already have a Livedrive account with Briefcase, please log into the support site at support.livedrive.com. We have an article to help you here - support.livedrive.com/index.php?/Kno…

@Livedrive_com Hi - we are struggling with some 500G devices. Is there a way to store only online and map to the online location so avoiding local storage?

@simonbaldwincfp @Livedrive_com Hi Simon, can you please email our team at csteam@livedrive.com they will be able to look into this for you.

@Livedrive_com can someone help me as my login details are recognised

@splashtoffa @Livedrive_com Hi Toffa, can you please submit a ticket to our support team at support.livedrive.com and they will be able to look into this.