Lookers

@DrYogen please email FandIComplaints@lookers.co.uk. For complaints about how we have handled your data, please email GDPRHelp@lookers.co.uk. Thank you Lookers Motor Group 4/4

@DrYogen may wish to complete. This page will also provide more information on how we manage complaints. We appreciate that you may wish to discuss it during a telephone call, as such I can confirm our telephone number is 0191 298 1425. For complaints about finance or insurance 3/4

@NissanUK @LookersGroup I purchased a service plan. The lookers carried out a minor service and claimed major service from the Nissan. The next service I booked was a major and I was asked to pay 100 £ and still carried out a minor. I complained to both but still nothing.

@RRPegasus vehicle registration number? This information will help us ensure your concern is referred to the relevant team for investigation. Thanks. *Lookers Motor Group* 2/2

@RRPegasus Hi Frank We are sorry to learn that you’ve not been contacted in relation to a complaint you raised. To assist you further, could you please can you send us a direct message on X, confirming which Lookers dealership your enquiry refers to, as well as your full name and 1/2

Word of advice from a veteran automotive technician: If your vehicle is at a shop for repairs and that shop keeps calling you back saying that it needs additional parts because the other bad part caused more parts to go bad, then they are probably just guessing and not property diagnosing the real problem. They are "throwing parts" at it hoping to find the real problem. There is a huge shortage of qualified and experienced technicians (especially in dealerships) so this practice is unfortunately becoming more common. Be careful out there, get a second or third opinion.

@J_onathon please email FandIComplaints@lookers.co.uk. For complaints about how we have handled your data, please email GDPRHelp@lookers.co.uk. Thank you Lookers Motor Group Limited 4/4

@J_onathon may wish to complete. This page will also provide more information on how we manage complaints. We appreciate that you may wish to discuss it during a telephone call, as such I can confirm our telephone number is 0191 298 1425. For complaints about finance or insurance 3/4

Our team won't just help you, they'll go above and beyond! Whether it’s answering questions, offering advice, or explaining finance, our team genuinely want to help you drive away happy. Visit your local dealership today to see for yourself! #CustomerService

@yalda82 the dealership, confirmation of the email address used and your vehicle registration. Thank you Lookers Motor Group Limited 2/2

@yalda82 Good morning If you have already raised a complaint but are unable to direct message us to discuss it further, you can email us at Vehiclecomplaints@lookers.co.uk. Within your email, please can you provide details of the complaints that you have raised, including the name of 1/2

@LookersGroup thanks for number to deal with my problem,raised 3 complaints in 3 weeks-no call back, complaint lodged with ombudsman.Thanks for the shocking customer service #LookersVW you just don’t care! Next step is banners &parking outside showroom to warn others #bbcwatchdog

@steham may wish to complete. This page will also provide more information on how we manage complaints. We appreciate that you may wish to discuss it during a telephone call, as such I can confirm our telephone number is 0191 298 1425. Thank you Lookers Motor Group Limited 3/3

@steham comments are important to us. If you would like to raise a complaint about the vehicle, service and/or aftersales either before or after the sale, you can do so by visiting our website - lookers.co.uk/complaints. You will see here there is a link to an online form which you 2/3

Land Rover has tackled the toughest terrain since 1947, and it’s still all about performance and style. Visit one of our five dealerships, including London, to explore new and used Defender, Discovery, and Range Rover models. #LandRover #DefenderOCTA #LandRoverDefender

@JonStannard insurance please email FandIComplaints@lookers.co.uk. For complaints about how we have handled your data, please email GDPRHelp@lookers.co.uk. Thank you Lookers Motor Group Limited 4/4

@JonStannard which you may wish to complete. This page will also provide more information on how we manage complaints. We appreciate that you may wish to discuss it during a telephone call, as such I can confirm our telephone number is 0191 298 1425. For complaints about finance, 3/4

@volvocars @LookersGroup @LookersVolvo more poor service from Lookers Volvo Chelmsford. Just terrible

@yalda82 complaint relates to, and your contact details. For more information on how we manage complaints, please visit lookers.co.uk/complaints. Thank you for your ongoing patience. Thank you Lookers Motor Group Limited 3/3

@yalda82 to system restrictions we are unable to DM you. As such, please can you send us a direct message to discuss your concerns in more detail. Within your private message, please can you include your full name, vehicle registration number, the dealership name in which your 2/3