T1

@merseyrail I’m confused on the weekly cap, it says £19.80 for one zone but then says “ … Weekly Merseyrail Only Railpass for the area” for the area. I travel 2 zones, 1 area, so what would the weekly cap be?

Tap & Go has arrived. Paying for your Merseyrail journey now couldn't be quicker or easier! Get a MetroCard, register it for Tap & Go on the MetroSmart portal and simply Tap In and Tap Out to travel on the network. No tickets, no queues, no fuss.

@merseyrail the train from Waterloo times 9:20 just left at 9:18 as I get to the platform at 9:17

@merseyrail I’m trying to buy a monthly Merseyrail only rail pass but it says it expires 23rd Feb, why isn’t in a month?

@merseyrail what’s up with the shutters at bold street entrance at Liv Central?

@merseyrail I’ve just updated the iOS app to the latest version 2.2) and the live departures crashes and going to the map view also crashes and then crashes on load

@merseyrail Also, where’s the platform validator at central? I couldn’t find it at the entrance

@T1_Rodeo Sorry to hear that. what happened as a result? ^Ray

@merseyrail what time does a metro card expire?

@merseyrail I missed the 18:08 train to Southport and had to buy a single ticket £4.45

@merseyrail That’s incorrect because I tried before at central and didn’t work (expired on the 26th today).

@T1_Rodeo Thanks. You can only use it on the dates for which it's valid and until 0359 on the day following the expiry date. For example, if it expires today it will cover travel until tomorrow morning at 0359. ^Ray

@merseyrail Monthly

@T1_Rodeo Hi there, what type of season ticket do you have on there at the moment please? ^Ray

@merseyrail Merseyrail only rail pass one area

@AskVirginMoney Just loaded the app up now to check and it works now, such joy. Thanks to all the tech team

@T1_Rodeo Thanks. The Credit Card team say they've received that and passed it over for you. ^GW

@AskVirginMoney virgin Money credit card app with the latest version gets stuck on the summary page with the m logo animating

@AskVirginMoney @VirginMoney Okay thanks for all the work, I phoned up and it seems there’s a problem from iOS 16.5. Appreciate your efforts and the tech team

@AskVirginMoney @VirginMoney Okay done. Also had an email saying you tried to contact me (haven’t had any calls or texts) so tried ringing and always stuck in the automated menus

@AskVirginMoney Hi, still not working, neither on iPad or another phone on iOS 16.5.1 That says there might be a problem with my account if every device I try hangs. I can’t test with another account / credit card

@T1_Rodeo Hi there, we're now seeing some customers on this version of the App being able to login successfully. Can you give this one more go after deleting and reinstalling the App? ^GW

.@AskVirginMoney also tried on different phone and fresh install, still hanging

On the latest public iOS 16.5.1 and latest app version. Restarted phone and reinstalled app to no avail

@AskVirginMoney Version 2.0.3 released today still hanging. Uninstall restart reinstall doesn’t help

@T1_Rodeo Appreciate you keeping us in the loop and I'm sorry to say that the issue is still ongoing. Our technical team are working hard to have this resolved. We understand the impact this is having on customers and apologise for the any inconvenience caused. ^KP

@AskVirginMoney iPhone 13 Pro iOS 16.5,1, app version 2.0.1 Also for iPad Pro 11 inch, iPadOS 16.5.1, app version 2.0.1 Thanks

@T1_Rodeo Hi there, our IT team are still investigating the issue and we apologise for the inconvenience this is causing. Can you please tell us which type of device the App is on and also the software version the device is operating on? ^GW