Lord + Taylor

@Yellow913 Dear Kath, I am very sorry for the issue. Could you please give me your order number in a DM? Thank you.^Lana

@Yimajine Dear Yari, I am sorry for the issue. Could you please send me a DM with your order number? Thank you.^Lana

@lordandtaylor needs to get a clue! I’ve been on hold for 30 minutes to try to dispute charges that apparently couldn’t be resolved by credit services and had to be passed to online orders!? Ugh! As if anyone needs this stress during a pandemic!

@kavitaJ95 Dear Kavita, I am so sorry to hear about this issue. in a Direct Message, could you please give me your order number so that I could better assist you? Thank you.^Lana

@RimaBan10157068 Dear Rima thank you for your thoughtful advice. I will forward i to the Corporate office and the management team. Kind regards, ^Lana

@lordandtaylor Isn't it time you Guys reduced the shipping?

@Lujain03055793 Thank you for reaching out on this issue. Orders are taxed in state that the purchase was made, not where they have been shipped to. I hope this helps. You can always call 1-800-223-7440 if you require more information. ^Robert

@lordandtaylor hello, Hello, I wanted to place an order, but I had a problem that I will ship my order to Delaware, a tax-exempt state, but I see that there are taxes that I should to pay

@andrew_finerty Hello Andrew. We have a 90-day return policy on most merchandise. Please send us a DM with your order number and we can review return options with you. Thank you ^JE

@Shuang97678002 Hi! Shuang, we are sorry for the confusion. Could you please send us a private message to better assist you? we will love to help.^MP

@lordandtaylor Sure, but what is DM?

@lordandtaylor Hi, May I have any update of my return order #2006499446? I didn’t receive the refund yet. Could you please help check it? Thanks and have a nice day! Regards, Shuang Liang

@Shuang97678002 Thank you for your details, Shuang! Could you please send me a DM to better assist you? ^JM

@lordandtaylor yes, I returned all the items. Actually I just opened the package, checked the items and then taped it again. I even didn’t take out anything.

@Shuang97678002 To better assist you, Shuang. Could you please confirm if you returned all the items or just some of them? I see that you purchased an Ultra Facial Cream and some gifts with purchased were also sent. ^JM

@lordandtaylor Could you pls check for me?

@sarah_holzberg Hi! Ms. Holzberg, we are so sorry to hear about your experience. Could you please send us a private message? so we can better assist you. We will love to help.^MP

@lordandtaylor your poor customer service strikes again! I tried to make an order online, due to your sale. But of course you didn’t explain the exclusions. I call CS and they are no help only excuses. Kept me on hold for 15 mins! Expecting a response!

@chippert82 Hello, @chippert82. We are happy to know that one of our employees provided you exceptional customer service. Please send us a DM with more details about your experience so we can share this feedback.^JM

@lordandtaylor thank you to your amazing customer service rep at the Fashion Center Plaza store in Paramus who went service counter to counter to round up the last few anti bac gels to keep my parents safe. Didn't catch her name, but really appreciate the effort!

@njdestiny74 Hi!, we are so sorry to hear about your experience. We would like to have more details so we can take the proper actions. Could you please send us a private message? we will love to help.^MP

@GeneOliva Hello Gene. I'm very sorry for the inconvenience you had online. Please send us a DM for us to assist you, we would lobe to help. ^LM

@lordandtaylor How do I get removed from your US Mail mailing list? Unlike every company on the internet, you have no way do do this online. I sent an email and the reply told me to go in person to a store to be removed. I called and she hung up on me while I was on hold.

@fradmin Hi! we are so sorry to hear about your experience, could you please send us a private message with more details? we will love to help.^MP

.@lordandtaylor Three sinks, only one of which works, and no hot water. This in a time where we are focusing on handwashing. The Boston store, women's lav.

@mz_mari3 Hello, I apologize for the issue. In a Direct Message, could you please give your gift card order number, as well as your full and and contact details (email and phone)? Thank you.^Lana

@lordandtaylor Just seeing this but a message is sent!

And I LOVE @lordandtaylor but this is ridiculous.

@MalloryJenkin88 @SPANX Again, we apologize for the inconvenience. Due to the order originally being sent to a U.S. address, there is not a way for us to send you an international return label. Only orders shipped outside the United States can receive an RMA label through Borderfree. ^KT

@Tammea70 Ms. Polston, I am sorry to hear about the issue with the pre-authorization on your card. Please send us a DM with your order number, we would love to help. ^JM

@lordandtaylor My advise to everyone is do not order from L&T. I have purchased a lot from them over the last two months. They do a pending for the total amount, then charge you again when it ships. It took over a month for the pending amount of almost $400 to be released!!

@B_Touch21 Hi! we are so sorry to hear about this inconvenience. Could you please send us a private message with your order number so we can further assist you. We love to help.^MP

It's truly a toss up 🤷‍♀️🤷‍♂️ #LTQOTD