Luc De Peuter

@FlySWISS Hi Sarah, i ment actually not only today. Is this flight ever on time?

@LucPeuter Hi Luc, I got the information from our Operation Center in Zurich: LX 781 was slightly delayed in Brussels due to a loading problem. Sorry for the inconveniences caused. Best regards, Sarah

#swiss why is flight lx781 from Brussels almost always delayed. And on top luggage delay... ?

@FlySWISS Hi Philip, no they’re not as they probably are understaffed and not supported by the right technologies and data. . Still no updates online since the file was created and still not able to get through via phone. I’m curious to see their Call abandon rates and queue waiting times

@LucPeuter Hello Luc, Pardon the delay. I sincerely apologize for the delay with your luggage. Trust that my colleagues are doing all they can to have your bags returned to you. I kindly ask that you bear with us a little longer. Kind regards, Philip.

@FlySWISS Ever tried the lost luggage service you offer through Swissport yourself ? Horrible, no online update of the file and not able at all to contact via phone... ‘our lines are still busy’... continuously.. very poor customer service and a weak attempt of digitizing..

@Jonas_epp @FlySWISS Really crazy.... did spend in total more then 1,5 hrs in the queue ‘all our lines are busy’ 😡 still not lucky.. no idea on the luggage. By the way, simple point to point flight Zurich to Brussels.

@LucPeuter @FlySWISS Same experience. At the end you get the luggage (at least in my case after 4 days), however its the poor information flow (content & channel) about when you get it which makes you feel like they dont care. Exactly such events would be great opportunities for the firms to excel...

@Jonas_epp Jetzt noch eine AG gründen. 😉

Great use-case. #blockchain #foundation twitter.com/zugeconomy/sta…

@FlySWISS Special thanks to flight attendant Mr Gerhard Brunner who made the difference on both our flights LX296 05FEB ZRH-DAR / LX294 18FEB DAR-ZRH and made them very relaxing and enjoyable. Asante! Sandra & Luc #flyswiss #crew #flightcrew #ZRH #DAR #a330 @SandraVansprin1

@GraspopMetal got them. XL tickets in the pocket 🤘🏼

@GojiraMusic C’est fait.