Luke Yamnitz

@SouthwestAir Really hard to count free WiFi as an A-List Preferred benefit when it works only half the time. Taking off on a 4.5 hour flight with the dreaded sad page icon staring back at me. Second flight in the past 5 days with no working WiFi.

In a six-month span, @SouthwestAir took away my pitch track. Will I still fly with them? Sure; they have a major hub in my city. But they’ve ended my brand enthusiasm.

I used to brag about “my” airline to friends and work colleagues loyal to other carries: “Open seating is actually awesome! Bags fly free, so I don’t have to stress if I last minute decide to check a bag! No hidden fees; that’s transfarency!”

Overnight, @southwestair removed the “bags fly free” promo posters on their jet bridges.

@SouthwestAir To clarify, it’s not “a” reservation. It’s 7 reservations across 6 weeks… Some of the changes move a flight up over 3 hours. That completely alters my travel itineraries. Did the original scheduler get fired or something? How is it that *every* flight has changed?

@LukeYamnitz I’m sorry to hear that your reservation was impacted by our recent schedule change. Schedule changes are not the easiest decisions to make, and we still hope that we’re able to fulfill your travel needs. Your continued loyalty is important to us, Luke! -Allison

@SouthwestAir I have 7 flights booked between August-September. In the past week, you have changed the flight times on me on every. single. one. Should I just not book in advance with you anymore? Seems like I wasted a lot of time researching my flight plan with you this fall.

@SouthwestAir Flight 1930 AUS-STL is already delayed by 90 minutes, and it’s still 8+ hours from the original scheduled time… should I be worried? Should I be looking for another flight? Not sure what pushes long delays like this already so early in the day?

@scottontvKSDK Hey Scott, we have thousands of people on Art Hill for the Symphony concert… what should we expect in the next hour?

@patrickkeefe How else would you get a penthouse apartment in rural MO?

Can someone help me understand what is going on here? This is rural Missouri by the way. No water anywhere nearby.

@jsmith514 @RoxyTall Their smiles and eyes are dead, just like all the fish they savagely kill, bite by bite

@RoxyTall @LukeYamnitz I’m not buying those innocent looking smiles. We know the trauma they can cause.

their vacant smiles will haunt me forever

Water flow has not been stopped, but they are attempting to remove some of the sediment clogging the drains.

Water main break in Dogtown flooding 64/40 in St. Louis. #stltx

@SouthwestAir I need to cancel my flight this morning but can’t access your app or get through o. The phone. Can you please DM to assist me?

Netherlands outplayed us and were a fun team to watch. I’ll gladly root them on through the #WorldCup finals! 🇳🇱 🇺🇸

Hercules is a top-five Disney movie.

Time to wake me up.

For generations to come, we will tell our kids and grandkids what it was like to watch Albert Pujols play.

More than 2” in the rain guage in just 40 minutes in Webster Groves/Maplewood area. #stlwx

I’m really glad news stations make you watch 30+ seconds of ads before being able to live stream coverage of weather emergencies, as sirens blare. @KMOV @ksdknews