Luke Baker

@bookingcom I have been trying your transport team for weeks and keep getting put into a cycle ending with the same unhelpful templated response. How can I escalate the issue beyond the transport team front line?

We feel your disappointment about our service. In one of your previous comments you mentioned a request of refund for a taxi service. Consequently, we recommend reaching out to the dedicated team. If your issue pertains to an accommodation booking, please send us a direct message. Best regards.

@bookingcom Your driver left us at Krakow airport. Your support told us to get a taxi and send the receipt to claim it back. So in -10C with a 7 year old, we followed that advice. Weeks of emails later: “We won’t reimburse it” Surely someone at Booking can make sense of this?

@bookingcom Thank you for confirming your customer service by social media is as abysmal as it is by email and phone👌🏼

@Luke_Baker5 Hi Luke, while we’d love to help with your taxi reservation, we're unable to assist via social media. For assistance, please complete the web form here: book.i.ng/6180sItuY. Alternatively, our specialized team is available 24/7 at +44 (0) 161 850 3290.

@bookingcom I'm not trying to make a taxi reservation. I am trying to reach your complaints team. Who should I contact?

We regret to hear your experience. Although we'd like to assist you with your Taxi reservation, we're unable to do so via social media. We kindly recommend that you complete the web form available via book.i.ng/6180sItuY. Alternatively you can contact our specialized team, available 24/7 on +44 (0) 161 850 3290. Regards

London City Lionesses’ new world-class Training Centre approved. Find out more below 👇

New Level. No Limits.

@CharlotteR_22 @LC_Lionesses @NatalieCurtis1 Stop 🥹 You girls taking on the world together 🩵

What a proud day 🩵🦁 A huge moment for women’s football and what a privilege to cover the game with @LC_Lionesses. This opportunity only came about because of @NatalieCurtis1. One thing to achieve promotion, another to do it with your best friend. Congratulations LCL 👏🏆🎉

@sutes83 I’ve got a few corkers I could sell them if they need some new ones 👀

Why do KentOnline Sport always do the dirty on me with photos😂😂😂 Everytime...."Should we use the photo supplied from the event?" "Nah lets use a photo from 10 years ago" 😂

A week on the shores of Lake Geneva at @UEFA headquarters talking all things grassroots football with 19 other nations 🇨🇭 Featuring the actual Champions League trophy and a kick about with a view

We have an incredible team at St. George’s Park and many of you won’t see all the work that goes on behind the scenes. So ahead of tomorrow’s World Mental Health Day, and its theme of prioritising mental health in the workplace, I gave out a few notes to tell some of the team here how much they’re appreciated. Through my work with the Harry Kane Foundation, we know it’s so important to connect with others, and little acts can sometimes make a big difference.

Hands up if you loved watching the Red Roses on Saturday 🌹🙌

@EnglandFutsal @EmmaTune4 Yes @EmmaTune4 👏🏼 congratulations!

Today England Futsal names the first ever Futsal Lionesses squad. These 14 women will compete in UEFA qualifying for a place in the first ever FIFA Women’s Futsal World Cup. Get behind the team! #lionesses #hearthemroar #onepride

Couldn’t be proud of the whole London City Lionesses bunch today, but especially @NatalieCurtis1 in her new role as Director of Operations. An unbelievable shift to manage a match-day to that quality with so many unknowns. Definition of leading by example 🫡 1 down. 19 to go 🤞🏼

📣 Club league record attendence 🏟️ First home game at a new stadium 🗞️ Major national media attendence 👸🏻 50 VIPs 🗺️ New internationally recognised star players

Results aside, football is a game for everyone to enjoy 🙌​ When you cross that white line, feel free, positive and passionate about the game we love ❤️

We’ve: 📄Launched new Grassroots Codes to be clear on what our standards are 👀 Announced a tough new programme to come down hard on the worst behaved teams in the country 👨🏻‍💻Created a new behaviour hub to provided resources to help clubs And plenty more to come…

From today, my team are excited to launch ‘Respect the Standard’ making it clear that grassroots football is about enjoying the game, giving respect, being inclusive, working together and playing safe.

Behaviour in grassroots football is getting worse. Last summer we spent 6 weeks traveling the country and talking to those involved in our game, and the message was clear: Standards are dropping and we need to get tougher on those that don’t meet them.

In the #KingsSpeech, the UK government just committed to reforming the Mental Health Act. We’re over the moon 🎉 This has taken years of campaigning from across the mental health sector and will make a huge difference to people's lives. 1/2