Lyn

@AirCanada 49 days waiting for reimbursement for the baggage delay claim

@AirCanada day 6 without my bag

@AdrielSmith_1 I’m Not sure if this is a legitimate account??

@Lynnmu Hello, it's unfortunate for the challenge encountered. We would like to closely look at the concern raised. Please follow back and share with us via DM your full name, email address, phone number, and reservation number to allow us further.

Hier, en tant que partenaire de Passeport de rêve, un tirage au profit d'@EnfantSoleil, nous avons accueilli le segment météo de l'émission matinale Salut Bonjour à notre siège social de Montréal et avons reçu Liam, l'Enfant Soleil de Lanaudière. Plus : medias.aircanada.com/Air-Canada-acc…

@AirCanada Bag lost for 4 days

We welcome the ratification vote by pilots on a new 4-year collective agreement. The agreement recognizes the pilot contributions and sets foundation for airline’s growth.

@AirCanada bag has been lost for 4 days. I have filled every form. What’s going on!!! All my belongings are lost

@koodo exhausted from dealing with customer service regarding a pending bill that I don’t owe. Constant calls and reminders. Who can I contact?

@koodo nothing online works, I would like to cancel but it seems impossible to do so. How can I speak with someone?

@BestBuyCanada still no updates? Horrible service

@BestBuyCanada I’m done with dealing with the Geek Sqaud. 2 weeks of procrastination and no updates. Seems like I was sold a defective item. All I get is: we’ll get back to you in 1 or 2 working days. This is exhausting

@FlySwoop you decided to close my claim because you don’t like what I have to say. Where’s my money?

@FlySwoop feel like flying on a low cost airline that randomly cancels your flight? Also one that has no customer service support when they offer you “alternatives” that don’t get you to your destination on time? Fly swoop! A great way to waste your money.

@FlySwoop 4 months, where is my money. You offer no customer service support. Can I speak to your legal team

@FlySwoop maybe if you let me speak to an agent we wouldn’t be here.

@FlySwoop you stated you can’t compensate me. When I informed you that the flights you offered did not get me to my destination on time you stopped replying. What’s going on?

@molly_macd @FlySwoop They’re horrible. Complete disregard for people lives and money

.@FlySwoop has atrocious customer service. Flight was canceled due to hurricane fiona (understandable) BUT they were unable to rebook me before the return flight. Now since I’m obviously not going to on the flight I’m out $400,missing MRI & Neuro appt. No Humans to speak with.

@FlySwoop disgusting. You state you provided me with an alternative. The alternative would’ve gotten me to my Destination 24 hours later! Took you 3 months to respond and not pay my claim. Horrible disregard to people’s hard earned money. I need someone who can legally assist me.

@FlySwoop emailed august 24, august 31, September 13 and again today. You refuse to pay me back. What a shame. What a scam.

@FlySwoop I sent a direct message. I’ve been corresponding over email. Still waiting for a reply. It’s been a month. 3 months in total of waiting. Shame on you

@Lynnmu We are truly sorry that you had a bad experience with us. If you would like to discuss this, please send us a direct message, so we can look into your concerns. We would be happy to assist you any way we can.~JK

@FlySwoop 2 weeks since my last email and no reply. Almost 3 months of back and forth. When will my claim be processed? Treating your customers like this is disgraceful