MBNA

@binyominchaim Thanks for getting in touch. You can give us a call on 0345 266 6679 to discuss this. Lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm. 👍 ^Will

@mbna I want to call you to discuss starting a home CONTENTS insurance claim. I’m having technical difficulties so cannot do this online.

@sapien_fomo Hi, I’m Christina 😀 we are unable to access account information from social media. If you would like further assistance the use the message us facility within your app or call the team on 0345 606 2062 they are open 8am-6pm 7 days per week.

@mbna Hi can someone send me a message about me changing a phone number.

Our app is running normally now. Thanks for your patience.

@sauberasajudge I’m sorry, we can’t access your account here, the team you spoke with will need to help get you logged in. If you’re still not receiving your activation code, call 0345 606 2062 or +44 1244 659 005 (Mon–Fri, 9am–5pm). They’ll check and help set up your Direct Debit. ^Nandu

@mbna I cannot set up a direct debit if I cannot get in the app because your people won’t send me an activation code. Your staff on the phone can’t set up a direct debit for me either. What else do you suggest?

@mbna someone please explain why it takes 30 minutes to call your payment line and make a payment. Absolutely shocking amount of time. Seriously painful dealing with your customer service agents who cannot get me logged back into my app OR set up a direct debit. APPALLING

@kishankumar029 I’m sorry to hear about the experience you’ve had, it’s certainly not what we want for our customers. Please send us a DM, so we can look into this securely and help you further. ^Nandu

@TommyTugboat43 In this case, please give our team a call on 0345 606 2062, available 8am–6pm every day. We’re not able to access account details through social media. ^Bev

Tried to withdraw my money from @MBNA yesterday, but they told me I couldn’t as they do not have my mobile number linked to my account. They had sent me 2 texts earlier in the day to tell me what they were doing with my money. 🤷‍♂️🤷‍♂️

@TommyTugboat43 Hi Tommy, I’m Bev. I understand your concerns. If you’re registered for Online Banking, please send us a secure message, so we can look into this for you. Using our app: Log in and select ‘Search’. Tap ‘Message us 24/7’. Type your message and select ‘Send’ to start chatting.

@tracyf1971 Please avoid opening or clicking anything in the suspicious email. You won’t get a personalised reply as the mailbox is automated, but it will be investigated. Once sent, please delete the suspicious email. (2 of 2)

Hi @mbna do you have an email address to send a phishing email to please?

@tracyf1971 Hi Tracy, I’m Bev. You can report this to: onlineemailinvestigations@lloydsbanking.com Note the details down and add them onto a new email message. This is because our firewalls may prevent the scam email getting through. Please don’t include any personal or bank details. (1of2)

@Baby_donttrip I understand that we need to verify your document via post, the address would be mentioned on the email you have received. If not then you can post on the below address. Cawley House, Chester Business Park, Chester CH4 9FB.

@Baby_donttrip Any available alternative will be noted in the email you have received. Thanks ^Donna.

@mbna I do have a “we need your id” email but it only tells me to send the proof via postage. Is there an alternative?

@PhillipGosling Hi Phil, I'm sorry to hear that you're having issues getting logged in. Can you provide some more info on what happens when you try to log in? Do you get a specific error message? ^Pauline.

@mbna I am unable to login via the mobile app and online.

@Savvy_Customer I understand this can feel frustrating. We review interest rates regularly and notify customers if anything changes. If you’d like help, please send us a DM. ^Saurabh

@mbna Customers rarely appreciate being ripped off on interest rate hikes especially when BofE base rates are coming down... 🙄

So whilst interest rates are coming down @mbna are putting their credit card interest rates up??? #ripoffbritain #greed #mbna

@_Angeline_J Hi, you are speaking to Naomi. You can use your card as you would like to, as long as your contact details are up-to-date you will be contacted if we need more information on a transaction.

@mbna Hi - I'm planning on paying for a large purchase on Friday using my card for extra protection. Is there any way a note can be put on my account so the payment goes through with no problems? I've already used the card to pay the deposit, so hopefully this will flag as safe.

@bridgegaplarge Thank you. Again, sorry about this. If you can give our savings team a call on 0345 835 5376 they'll be able to look into this further for you. They are open Monday to Saturday 09:00 to 18:00. ^Lisa

@mbna Opening a new account and it’s the attachment sent at 5.03 this am.

@mbna You’re still sending out FSC info sheets saying £85,000 per depositor per bank instead of £120,000 ? May want to check 🤔 I just received one today, for a new account.

@GrahamMLawrence I am very happy you got this sorted, Graham, and happy with the service from my colleague! I will certainly ensure this is fed back! Take care, and have a lovely evening! ^Delina

@mbna Thanks for the reply. I'm sure it wasn't his fault, so have deleted tweet I should not have posted. Anyway, your guy James just sorted my problem super professionaly at 19:20hrs, so thanks a lot for that. 🙂

@knoweuro Hi, I'm Delina. I am sorry there is a wait. but please be assured, the team are doing all they can to answer asap. If you have our mobile app, we do also have a chat service there, under the Search section.

@mbna Your time to answer calls in the UK is DREADFUL