MBNA

@prabhjot_exe As you applied on the 13th, it can take a little longer for your card to arrive. If you’ve not received it yet, please call our Credit Card team on 0345 606 2062 (or +44 1244 659005 from abroad), lines are open 8am–6pm, 7 days a week, and they’ll check this for you.^Raj

@mbna it’s been two weeks I haven’t received my credit card

@Lisajgreen Hi Lisa, I'm Amina. I’m really sorry to hear this and understand how frustrating it must be. Thanks for raising a complaint, our team will review it and be in touch soon. You can also view our complaint timescales here: spr.ly/6013B8GKXN

@mbna I came to you asking for assistance in a personal matter with my CC and this has now escalated , initially was handled with care and professionalism , I’m just aghast at what has happened and now the impact on me going forward. I have lodged a complaint on 25/04/26.

@iloveshoes1972 Are you getting any error message when you try to log in? Please send us a direct message. ^Pritesh

@mbna Ah stand down got in now cheers

@mbna hey are you having issues with the app?

@StonehamPress Sorry to hear about your experience. If you’re unhappy with our service, you can raise a complaint here: spr.ly/6017BBNnoz ^Dhanraj

@mbna Well - given you don’t even accept messages I’ll say here. Ring to query a potentially fraudulent store/creditcard issued by MBNA under my name and the guy on the phone won’t tell me anything because I can’t describe the card- obviously. Really poor service. May report to FCA

@mbna - Shockingly bad customer service.

@broges23 We’ll aim to resolve it as quickly as possible and keep you updated, if it’s not resolved within 5 working days, we’ll be in touch, with further updates at 4 weeks, and a final response within 8 weeks though we aim to resolve it much sooner. Thanks for your patience. ^Jebastin

@mbna What next? Complaint was made

@mbna 30 year customer here - moving business due to failure to listen from customer service. #NoLoyalty #TheComputerSaysNo

@broges23 Thank you this is not what was supposed to happen as you have raised the complaint manager will look into this and get back to you. ^Sanaa

@mbna Complaint made

@KulveerRanger Glad to hear this is resolved, and thanks for highlighting Alan’s support. I’ll share your feedback. Sorry the process wasn’t smoother, and your complaint will be reviewed. ^Neha

@mbna Thank you Neha, I have now spoken with your colleague Alan.Transaction is suspicious, will be refunded & a new card issued. We agreed the process has not worked for me/customer. Should be easier, my complaint has been logged, I do want to praise Alan for his approach to the issue

Discover fraudulent transaction on my @mbna account Use APP to report fraud, the APP tells me to ‘freeze’ my card, I do… it then freezes I then ring & Michael says use the APP I say APP has not helped I just want the transaction investigated. He puts me on hold… #fail

@rothw40419 Hi there, we understand why this was confusing. On an MBNA credit card, a negative balance means your account is in credit (we owe you money). Due to space limits, we can’t share full details here. Please DM us if you’d like us to discuss this with you further ^Trevor

@mbna I want to know why, when I have a credit it shows as a negative balance, in stead of a positive? Not sure why it changed but it’s incredibly confusing and god damn stupid!!!!! Change it back!!! Thought I owed money and after making a payment I owed more, no I had a credit!

@volgarine Hi Rogerio. I'm sorry to hear about your experience. We are unable to arrange a call back via this social media platform. Please refer to our online complaint's page that will provide you with ways to complain, including our online form. ^Pritesh spr.ly/6018BBS8xK

@mbna @mbna I already called MBNA 2x? Didn't you read anything I left here? My 1st attempt took 58 min and they said there was nothing wrong. On my 2nd, I was on hold for 44 min and the call dropped. That's why I'm asking you to call me back. fyi @FCACan @Ombudsman_OBSI

@mbna I just want to know if my card is activated so I can start using it, and I’ve been on hold for over 45 minutes on my phone waiting to be helped. The world is connected to the internet, and you’re lagging behind using the phone. Ridiculous.

@volgarine If you have access to a landline, you can call the number on the back of your card via an international operator and request a reverse-charge call, so the cost is covered. To connect, dial 01 + country code + rest of the number. ^Roopraj

@mbna @mbna I live in Canada, I got an Amazon Canada credit card, and you’re asking me to spend money making an international call to the UK? I’m fed up with your terrible customer service. MBNA that should call me

@volgarine You'll need to make a Chip and PIN transaction with your new card before you can start using contactless. You can activate your card through the below given link. spr.ly/6013BBWp4V I hope this helps. ^Pritesh (2/2)

@mbna @mbna I already left a book here explaining everything, try reading it all… since I’ve lost patience I’m going to file a complaint with the… @TD_Canada @Ombudsman_OBSI

@volgarine I'm sorry to hear about your experience. If your new credit card has a sticker on the front then you’ll need to activate it before you can use it. If your card doesn't have a sticker on, then you don't need to activate it and can use it straight away. ^Pritesh (1/2)

@volgarine Hi there, Thanks for letting us know. We’re unable to arrange outbound calls from here. Please call +44 1244 659 005, so we can help you securely. ^Saurabh

@mbna It will not work for me, I live in Canada... I was trying to fill in my data, and my postal code doesn't work there. Please, call me.

@volgarine As your card is being declined, and you had a letter about activity, we need to review this. If you have access to mobile or online messaging, connect us there. Available 24/7. If you wish to raise complaint you can by clicking below link: spr.ly/6013BBmA5f ^Subhiksha

@mbna @mbna I applied for this Amazon credit card, used it only once, and can't use it anymore. I requested this card to buy only on Amazon and take advantage of the benefits. I've already contacted Amazon three times; they asked me to delete and add the card, which I did three times,

@volgarine Sorry about the long wait, Rogerio, we understand how frustrating that is, especially after being in the queue for so long. Could you please let us know what issue you’re facing, so we can help? ^Nandu

@mbna @mbna I’ve already been waiting for 37 minutes to be served.