MD Group

301 posts

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MD Group

MD Group

@MD_Building

Leading provider of repairs and maintenance services in the Affordable Housing and Public Sectors.

Bristol, England Katılım Eylül 2017
116 Takip Edilen184 Takipçiler
MD Group
MD Group@MD_Building·
We’re in - very proud to work with @WestwardComms and @nickimspear - they’ve done great work helping us train our Operatives and this video will help us train even more of our maintenance colleagues. Thank you!
Jane Nelson@1JaneNelson

An Excellent Domestic Abuse training video from @WestwardComms @nickimspear @Advantage_SW for Trade Operatives. Many thanks to the brave survivors. @UnitedWelsh @WatesGroup @mearsgroup @ianwilliamsltd @morgansindallps @kiergroup please use and pass on youtube.com/watch?v=CQKY3h…

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Nicki Clarke
Nicki Clarke@nickimclarke·
This is a free resource created to help train repairs and maintenance contractors recognise the signs of abuse and report their concerns. Please share to anyone who may be interested @judith_vickress @DAHAlliance @Alison_Inman @ClaireTough @1JaneNelson @CIHhousing @CIHSouthWest
Westward Housing@WestwardComms

A training film from @Advantage_SW and @WestwardComms can make a difference to shocking domestic abuse levels. Show it to contractors / operatives to help them see when something isn’t right in a property and be able to report this to landlords shorturl.at/mAJMY

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TrishC
TrishC@histrishc·
@HomesSedgemoor @MD_Building @SomersetDay365 And judging by the lovely comments received through the satisfaction surveys I've been obtaining, much appreciated by our customers. It's been a pleasure! #GoTeamHiS
Bridgwater, England 🇬🇧 English
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Westward Housing
Westward Housing@WestwardComms·
How to spot Coronavirus scams. Which consumer experts tell us what we should you look out for to avoid falling victim to Coronavirus phishing scams, Conspiracy theories and misinformation, Cold calls and doorstep scams, Fake and counterfeit products. which.co.uk/news/2020/04/c…
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MD Group
MD Group@MD_Building·
We've received some lovely feedback from a @YourGuinness tenant in regards to work carried out by our operatives Graham & Richard - a very well done, gents! #MondayMotivation
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MD Group
MD Group@MD_Building·
It's always lovely to hear from customers when our operatives go over and above to help them. A @SohaHousing customer commented on the professionalism of Shane & Andy following a recent visit to fix a shower. Fantastic work, gents! #MondayMotivation
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MD Group
MD Group@MD_Building·
Morning all...#MondayMotivation for us comes from @YourGuinness customers and staff at a Sheltered Housing Scheme. They have complimented the 'diligent and attentive attitude' of our Supervisor (Lee). Staff going above and beyond really does make the difference!
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MD Group
MD Group@MD_Building·
Morning all. Our #MondayMotivaton comes from a lovely @HomesSedgemoor custpmer who complimented our operative (Matt) on the work he did to her path. The customer went out of their way to let us know they were "thrilled" with it.
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MD Group
MD Group@MD_Building·
@TheAnimalDisco @clairerendall1 For clarity, I am not asking for your number to be provided via this open forum. The current am appointment does not suit your Dad - we just want to put that right but we do not know who his Landlord is or whereabouts in the country he lives. Just trying to help
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Melissa Blease
Melissa Blease@TheAnimalDisco·
@MD_Building @clairerendall1 The empathy should have come as soon as I explained that dad was in hospital, not because I complained about how we were treated here. I have no desire to communicate with you via a series of faux conciliatory DMs; we're discussing my dad's home, not an unsatisfactory ready meal.
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Claire Rendall
Claire Rendall@clairerendall1·
@MD_Building you should be ashamed of yourselves . It’s people homes you’re dealing with. What’s wrong with you? #fail
Melissa Blease@TheAnimalDisco

Emailed @MD_Building to cancel an appointment for dad, who was taken into hospital last night following a fall. Part of their compassionate response: "It is part of your tenancy agreement that you allow contractors to attend your home to carry out essential works such as this."

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MD Group
MD Group@MD_Building·
@TheAnimalDisco @clairerendall1 Hi Melissa, I can completely understand your frustration. I will do my utmost to ensure that the rescheduled repair suits both your dad and yourself. Is there a number I can contact you on to discuss this?
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MD Group
MD Group@MD_Building·
@TheAnimalDisco @clairerendall1 Hi Melissa. I'd like to assist with getting an appointment that best suits your dad. Can you please follow us so i can DM you and get this sorted. Thank you.
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Melissa Blease
Melissa Blease@TheAnimalDisco·
@MD_Building @clairerendall1 You've already responded. You've emailed to say the new appointment is between 8am-12noon end of February, despite me explaining that dad takes a while to get going in the morning, what with being 91 n'all. I'd better tell dad to make darn sure he's back on his feet by then.
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MD Group
MD Group@MD_Building·
@TheAnimalDisco @clairerendall1 Hi Melissa, we are very sorry about this - it is clearly unacceptable. Can you please follow us so i can direct message you and look to remedy ASAP. Thank you.
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MD Group
MD Group@MD_Building·
- #MondayMotivaton courtesy of our operative, Adam . A @WeAreLiveWest tenant commented that "He was magnificent. He did my repair and then waited to make sure it was all working. I am so happy and grateful. He was wonderful, polite and courteous". Great stuff, Adam!
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MD Group
MD Group@MD_Building·
It's the first Monday of the month and our first February #MondayMotivation goes to our Operative, Ian. A @HomesSedgemoor resident commented that Ian did "A fantastic job" fitting their new gate and frame. Well done, Ian!
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MD Group
MD Group@MD_Building·
What a way to start the week. Two of our operatives (Paul & Robert) have received praise from a @PooleHousing tenant, who commented "They have done a beautiful job...let the power that be know too. I think they deserve their praise". Well done, gents! '#MondayMotivation
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Keşfet

@WestwardComms @judith_vickress @DAHAlliance @Alison_Inman @ClaireTough @1JaneNelson @CIHhousing @CIHSouthWest