MJS

So @TMobileHelp do you respond to the requests? Did everything you said and nothing…dead silence. Should I just escalate my issue to the T-Mobile ERTl line?

@TMobileHelp Did what you said and how long is normal response time?

@MJ197217 To DM us, tap the bubble icon at the bottom of your screen, then tap the compose icon and search for @TMobileHelp to start a private conversation. ^MikeA

@TMobile I need someone from T-Force to connect me. Your “tech support” is not doing their job and I’m having significant home internet issues. I’m sure you’ll love hearing I’ve been dealing with this since last week and every time I talk to your team my service gets worse.

@TMobileHelp Now they think I’m on hold talking about me and how long they are going to have me sit on the phone.

@TMobileHelp Mike A how do I DM you on X? I don’t use the platform. I’ve now been bounced around your “customer care and tech support team” for an hour.