Michelle Major-Goldsmith

Sharing inspo with his bookstore analogy to #ITSM. @RoyAtkinson at @itSMFUK Outside in focus and driven by the customer tastes, purchasing patterns to understand #value #service

Enjoying the keynote from Julian Fisher, Espionage specialist, sharing wisdom about leadership at @itSMFUK. 1. Put yourself 2nd. 2. Show some vulnerability. 3. Occupy the common ground. Enabling trust and human connection. Keys for success. #ITSM

Kicking off @itSMFUK in what promises to be a splendid day of #ITSM goodness. #itsmuk2025 #servicemanagement

Today is the day .. @scopismnews #SIAM 2025 Body of Knowledge is launched at #ServiceNorth2025, making SIAM relevant for today's complex and evolving organisations !

The unified SIAM Body of Knowledge is live: Foundation, Professional + 14 compendiums (AI, Experience, ISO, OCM, Skills, Trust, E2E Measurements & more). Join free & get access → scopism.circle.so/join?invitatio… Which chapter are you opening first? #SIAM #ITSM

Great to hear Dolf van der Haven talk about the newly launched @scopismnews #XLA #experiencemanagement and SIAM Compendium from @scopismnews

Revealing the 2025 @scopismnews Global Annual #SIAM Survey at #servicenorth2025 the strategic drivers for SIAM remain steady year on year. Reduce costs was up though. No surprise.

Trust is the secret recipe for the operation of digital ecosystems #SIAM #servicenorth2025

Trust - “A confident relationship with the unknown.”. Listening to great insight from Markus Mueller about how critical trust is to #SIAM at #servicenorth2025

Great discussion about #AI and #Automation in SIAM hosted by @ITILzealot at #servicenorth2025

Pub Quizzing #SIAM style and giving out @KineticIT #timtams as we share details about the launch of the #SIAM Body of Knowledge 2025 with @ITILzealot @ClaireAgutter at @scopismnews #servicenorth2025

Key message here was that in complex environments getting providers to focus on outcomes was the pursuit and the answer. #servicenorth2025

We can't wait to see you all tomorrow at Service North. #ServiceNorth #Scopism #SIAM #ITSM #ServiceManagement

Kicking off @scopismnews #servicenorth2025 with a big shout out to the sponsors and partners that make the event possible. #kineticit

Last week we held our Service North conference with over 100 delegates and many more joining online. Here’s the Service North round up with a special offer from sponsor @bcs You can read the round up here i.mtrbio.com/xpepzypjpx #siam #itsm #service

🌟 Join us in exploring our latest @scopismnews #SIAM whitepaper "Measuring the Service Integrator" 📅 Date: Wednesday 27th November ⏰ Time: 09:00 am GMT / 17:00 AWST 📍 LinkedIn Live: buff.ly/4fOpqem 📖 Access the whitepaper in advance: buff.ly/3YVHKLP

#SIAM is bridging the gap between traditional #servicemanagement and the new world of #IT. @ClaireAgutter @CristanMassey Suzanne Galletly and Ronald Israel’s.#servicenow2024

@RoyAtkinson Have an amazing event!

This is the week! Hoping to see you in Orlando. invt.io/1txb2gsqdxq

Combining quantitative & qualitative measures to give us holistic measures 🔮📏📊👏🏽 #ContinuousImprovement #SIAM #CI #SIMeasurement #Scopism @MMG9898 @ITILzealot

MAGIC 🤩 measures - the Whitepaper will be live in less than 30 minutes, sign up now to be notified 👉🏼scopism.circle.so/c/books/ thank you @MMG9898 @ITILzealot & the wonderful #SIAM Community 👏🏽📏🔮📊