
Sharing inspo with his bookstore analogy to #ITSM. @RoyAtkinson at @itSMFUK Outside in focus and driven by the customer tastes, purchasing patterns to understand #value #service

English
Michelle Major-Goldsmith
6.5K posts

@MMG9898
Lead Architect SIAM Professional BoK, Contributor VeriSM, Queen of SIAM, psychologist, listener, thinker supports best & enabling practice. Views my own.































