MRP Customer Care

@zee__vee Hey there. We are so sorry to hear about your recent online experience. Kindly DM us your order number and we will assist you.

@MRPHelp @MRPfashion Hi there. Please let me know what is happening with the MrP courier service. This is the second order I placed that hasn't been delivered within the stipulated time frame. Seems like this becoming a norm and items are not being delivered per your policy.

@kabelo_sebua Hi There Kindly inbox us your details and we will assist you.

@MRPHelp I want to cancel my sim card contract with you guys because I want to close it

@MRPHelp so I finally received my order after waiting so long for it and no one cared to tell me that my order is short of one item and I wasn’t even refunded for that item, what kind of customer service do you run if I may ask? So unprofessional.

@_Nthabeleng_ Hi @_Nthabeleng. We are so sorry to hear this, our team will follow up with the courier and contact you.

My order was due on Tuesday yet still nothing. Please advise? Order 201163085031 @MRPHelp

@_Ma_Bru Hi Maricelle Brümmer. Thank you for sharing your details with us. Our team will be in touch with you.

@MRPHelp Hi I ordered items online as a “guest” and only received emails and no tax invoice upon delivery. Would it be possible to send the invoice to me? My order number is 201163090949. Please advise as this wasn’t included in the delivery or per email.

@VEniolah Hi Venus_Eniolah. We are so sorry to hear this, please DM us your details for assistance.

@MRPHelp One thing about you guys is you’ll harass us to phone about benefits I could be getting

@Kokkytau Good Day @Kokkytau we are sorry to hear of your recent experience. Kindly inbox us your details and we will assist you further.

@shegotmoxie_ @MRPfashion Hi @shegotmoxie kindly DM us your details and we will assist you.

@MRPfashion @MRPHelp Please advise when this will be available online. Doesn't say 'coming soon'. Thanks

@NivenkaS Hi there . We are so sorry to hear that , please take the device in store with proof of purchase for an assessment to be done.

@MRPHelp Please help? I ordered a phone and the battery doesn't even last a day. And that is without me spending much time on it either. I cannot get to a store to return it, as I have no transport.

@shegotmoxie_ Hi Dee . We are so sorry to hear that , unfortunately a MRP Sport order has to be returned at a Sport branch.

Now I have to drive somewhere else...ffs!

@MRPHelp please advise why I could not return my MrPSport apparel item at the store I chose for collection. Show me where this info is on your app. I don't recall seeing it this is obviously inconvenient.

@jado_101 Hi there . Please DM us now and we will help you.

@radzjeewa7 Hi there . We are so sorry to hear that , please DM us your details and we will assist you promptly.

@MRPfashion @MRPHelp not me opening my new brush set (THAT I BOUGHT TODAY!) & the brush is broken😭. Please sort this out .

@smilezy_bunny Hi there . We are so sorry for your recent in store experience , please DM us your contact details and we will address this with our Senior Management team.

@MRPHelp Lack of professionalism at the Eastgate Mr price baby store..Sales associate advocate had a disgusting approach to products I bought and remakes were made.deformation of character..being sold off to one of the associates.security guard gossiping instead of working

@FarrahKMaharajh Hi there . We are so sorry to hear that , please DM us your details and we will assist promptly.

@MRPHelp your WarmUp200 Code applies but then fails what’s up with that

@meli_margot Hi there . Thank you for getting in touch with us , we will query this with our buyers and get back to you.

@MRPHelp will your long denim skirts be restocked? I am trying to find a size 42 and it's all sold out online & in stock. Please let me know.SKU101396766

@Gugu_Mncwango Hi there . We are so sorry for your recent online experience , please DM us your order number , we will investigate further and provide feedback.

@MRPHelp I made an order last week, it was shipped on Tuesday but still haven’t received it, click and collect services shouldn’t really take this long, and your WhatsApp helpline is so useless. I’m frustrated by your service

@ZandileZaza005 Please try now , thank you.

@MRPHelp Seems I can't message you for some odd reason.

@MRPHelp I'm trying to cancel an online purchase that was made last week and was still getting shipped when I went to the store to pick it up yesterday. Please help. I need it either cancelled and refunded or delivered to a different store, closer to me.

@curly_mel01 Hi there . We are so sorry for your recent online experience , please DM us your order number and we will investigate this further.

@shegotmoxie_ We are so sorry to hear that , please refer to your DM for further correspondence.

@MRPHelp I've done that. Please check and respond asap. Don't tell me it's shipped. I know that. Why isn't it here yet?

@MRPHelp Yo...online order shipped 3 Feb, still not received. What's up with that? Please advise. Tx