Microsoft Advertising Support

Keep up to date on our platform's health status with our online Microsoft Advertising Health Blog: msft.it/6014p6yMC twitter.com/messages/compo…

Hi Bijoux For privacy and security reasons we are not able to continue our communication here on public. Please remove any personal identifiable information. You may contact our support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT. Our English Chat Support is now open 24x7! for accurate response. msft.it/6013QsgWB Thank you, ^JM

@LOUAFIAZARIOUH Hi Bijoux Thank you for reaching out to Microsoft Advertising Support! I understand that your account got suspended and have created accounts by mistake. Kindly send a DM, so I can assist you further on this case. Thank you, ^JM

Hi Stephane, thanks for reaching out and sharing this, and we’re sorry for the frustration this has caused. That’s certainly not the experience we want you to have with Microsoft Advertising. We’d like to review the coupon usage and billing details with you directly so we can clarify what happened and help resolve it. Please send us a DM with your account ID and any relevant case numbers, and I will personally take a closer look. Regards ^^AD

@MSFTAdsSupport You guys sent me a $300 coupon so I activated and used it. You then charged me the amount used and let the coupon expire unused. Please respond to the inquiries I have sent you.

@myneighbourG3 Hello G3, Thank you for contacting Microsoft Advertising support. We apologize for any inconvenience caused by this. Please send us a DM, and we'll investigate it further, or you can try reaching out to us once again through this link: msft.it/6018Qo76j. Thank you. ^MG twitter.com/messages/compo…

@MSFTAdsSupport can't reach you via chat in the US about.ads.microsoft.com/en/support/uni…

Hello, Thanks for reaching out to Microsoft Advertising Support. I hope you are well! I am sorry to learn about the challenge you are currently facing. Do you by any chance have any recent or existing ticket numbers you can share with me? Please send me your account number and phone number in a private message so that I can investigate the matter further. Thank you, Marwa

@MSFTAdsSupport how do I get rid of an annoying advert

@RahulRajesh1012 Hi, Thanks for getting in touch. We're sorry to hear about the challenges you’re facing. Kindly DM us further details so we can investigate the issue and resolve it to your satisfaction. Kind regards, ^VA

@MSFTAdsSupport Hi, My Microsoft work account rajeshr@coneio.com is blocked from Microsoft Ads and OAuth. Please enable password-based sign-in and reset my Entra ID password. This is required for Microsoft Advertising API access.

@nancymccord Hello Nancy, Thank you for contacting Microsoft Advertising support. We apologize for any inconvenience caused by this. Please send us a DM, and we'll investigate it further. Thank you. ^MG twitter.com/messages/compo…

@MSFTAdsSupport Top support needed. I just passed the Retail Exam on 1-27-26. I did not get my badge. This will be my second badge that has gotten "stuck" and not served to Credly when I passed the exam. It took 1.5 months for me to finally get my Search badge. Can you help???

Hi Youssef Afla Following up if you still require assistance on your Microsoft Advertising account. Should you have questions or if you wish to discuss this further, please feel free to reply and I will be happy to assist you. You may also contact our support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT. Our English Chat Support is now open 24x7! for accurate response. Regards, ^JM

@MSFTAdsSupport My Microsoft Advertising manager account got suspended before I ran any ads. I only submitted verification docs (domain + company). AIV shows "Pending" but I can't access the AIV page (no button/menu). Please enable AIV or send the direct AIV/appeal link. Thanks.

Hi Youssef Afla Thank you for reaching out to Microsoft Advertising Support! I'm sorry to hear that your account got suspended. I'll be happy to provide assistance. Please send us a DM with your contact phone number and best available callback time/date so we can discuss this further in private. Regards, ^JM

@nancymccord Hi Nancy C Thank you for reaching out to Microsoft Advertising Support! I understand how important your Partner Badge and Search Badge are to you. Please send us a DM so we can assist you further. Thank you ^JM

@MSFTAdsSupport I need to some top level help! I will lose my Partner Badge. I cannot get my Search Badge. I have passed the test on 12-17-25 but cannot get my badge sent. There is some glitch on this and this is the 3rd year I have had this issue. I have proof of taking the exam

@RL_SPY00 Hello affiliate-SPY, Thank you for contacting Microsoft Advertising support. Kindly see my DM to you to further assist you. Thank you. ^MG twitter.com/messages/compo…

@MSFTAdsSupport Done. Thank you

@MSFTAdsSupport Quick question Microsoft team: I signed up for a new Microsoft ads account with the premise that I would receive the offer of spending $250 usd before June 2026 and receive $500 in ad credits. However I didn’t receive an email or a promotional code.Any advice?

Hi Lu I hope you're doing well today! Since I haven't received a response from you, I'll archive this case. This conversation is still saved under Service Request Number 7092402885, so you can easily refer back to it anytime. You can contact us and provide this service request number for your easy reference. We’re always here to support you however we can. If you ever need immediate help, feel free to reach out to our Chat support from Monday to Sunday 24/7 or call our support team at 1-800-518-5689 between Mon—Fri: 6 a.m. to 6 p.m. PT. for accurate response. Your feedback is important to us. Please visit the link below to tell us about your experience. Thanks for taking the time to share your opinion. msft.it/6017tbdrB Thank you, John @MSFTAdsSupport

@MSFTAdsSupport Hi, I’m in Mexico, How can I talk to someone. Our account was blocked with out any reason, we don’t even upload a captain yet 😞 Thanks in advance.

@yosoyluu Hi Lu Thank you for reaching out to Microsoft Advertising Support! I understand that you wanted to speak to our support team as your account was blocked. Kindly check your DM for more information, You may also call us at 1-800-518-5689 Mon-Fri 6am - 6pm PT Thank you, ^JM twitter.com/messages/compo…

@codridgeteam Hello Giordano, In case you still need assistance, please feel free to contact us back at any time and we'll be happy to help. You may also contact our Spanish support on the link provided above. Thank you and have a great day! ^JF

@MSFTAdsSupport tengo un problema con una cuenta de anunciante me pueden ayudar , gracias

Hello Giordano, Thanks for contacting MS Ads support. We understand your concern with your account and want to help. Please send us a DM so we can assist you further. Please note that we only support English, but if you prefer Spanish, you can reach our Spanish support here: msft.it/6015trECf Thanks. ^JF

@peti_poua Hello peti_poua, Thank you for contacting Microsoft Advertising support. We apologize for any inconvenience caused by this. Please send us a DM, and we'll investigate it further. Thank you. ^MG twitter.com/messages/compo…

@MSFTAdsSupport if you're looking at this, I think the Google Ads import connector has met an edge case that nuked my account. I unfortunately cannot provide you the proof that my name is PMAX_TEMP_ since this is not my name, and your system insist that it is. Pls help🥲DM open

Nice, after Google Ads, now it's @MSFTAdsSupport that ruined my first attempt at running a little ad on their platform, and they also casually want me to provide ID proof that my name is _PMAX_TEMP_ 🤣🤣🤣

@ZakiMahdi75 Hi! I am sorry to hear about your challenges. You can reach out to our support via chat or phone: msft.it/6010sCiw6 or simply send me DM for further support! Thanks,^DO

@MSFTAdsSupport Opening a Microsoft Advertising account it's difficult like traveling on North Korea. Egregious violations, Egregious violations, Egregious violations. What's your problems guys? Relax

Keep up to date on our platform's health status with our online Microsoft Advertising Health Blog: msft.it/6014p6yMC twitter.com/messages/compo…

@Baller__Watch Hi, Thanks for getting in touch! In order to discuss your query in more detail please share your account & phone number via DM. If you have any recent or existing case numbers regarding your current query, please share those too. Thank you, ^VA twitter.com/messages/compo…

@MSFTAdsSupport Chat with us 24 hours a day, 7 days a week Chat now I am getting this error when I try to click the link?

@Derposaurus_Art Thank you for your reply and please feel free to reach us out if you need any help.

@MSFTAdsSupport I did not contact you. i assume your AI/Algorithm THOUGHT I wanted something. I do not have any problems, just wanted to check if my drivers are still running the way they should after I updated. because I had that problem in the past once.

Quick 5 Minute Luggi after Windows update to see if stuff is still working (: