Mark
16 posts
@MSCCruisesUSA Still waiting on my Excursions and Cruise to be refunded. I have called was told by customer service can’t access the Excursion history of my bookings done on MSC website. They stated the Accounting Department has to look to see why only one passenger refunded.
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Still waiting for my refund from request submitted 3/14/20 for flights that @Fly_Norwegian Cancelled. I DM and got generic response like many others. How isn’t this an automated process of refunding?? Has anyone actually received their refund?!?
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@Fly_Norwegian I received an email today asking me to fill out another claim form for my flight that #Norwegianair canceled. I previously Filled out this form for a refund. The new one doesn’t show that option. Your customer service phone number says closed. Please respond.
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@Fly_Norwegian Has anyone actually received their refund for a flight Cancelled by #FlyNorwegian? I see they keep saying they are processing but no actual credit. What’s so difficult?
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@MSCCruisesUSA @MSCCruises_PR I was able to get assistance when I called. I’ll contact back if I need any other assistance thank you.
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@Mark01437828 @MSCCruises_PR Hi Mark, you can send us a DM with your sailing info and we can help out!
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@MSCCruises_PR @MSCCruisesUSA Is the USA MSC website going to be updated to show the new cancellation of all Cruise Operations for the company and the updated options?
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@MSCcruiseUSA @MSCCruises_PR #MSCGrandiosa. Still no response back to original messages other than the generic response below. Website still shows “no change” for April Itineraries. Is MSC waiting cause they don’t want to refund passengers??
Mark@Mark01437828
No change to website or response to message below from @MSCCruisesUSA. Now EU putting 30 day travel ban on top of all other measures in place. Any updates from @MSCCruisesUSA on the #MSCGrandiosa April itineraries or others that still show “no change”??
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Still waiting on a response/resolution to the email you stated to send for additional assistance @EurostarsHelp @Eurostars.
Mark@Mark01437828
@Eurostars @EurostarsHelp I have contacted your hotel through Expedia messaging. I am told your “guidance” doesn’t allow Refunds cause room is non-refundable. How is this possible when due to worldwide travel bans and closures the trip is impossible?
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No change to website or response to message below from @MSCCruisesUSA. Now EU putting 30 day travel ban on top of all other measures in place. Any updates from @MSCCruisesUSA on the #MSCGrandiosa April itineraries or others that still show “no change”??
Mark@Mark01437828
Still no updates from @MSCCruisesUSA on the #MSCGrandiosa and #MSCFantasia April itineraries. Just generic responses. We have checked the website and all others show cancelled/update but not these, still “No Changes”. When will MSC update this information?
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@EurostarsHelp @Eurostars I emailed the request and am awaiting a response.
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@Mark01437828 @Eurostars Hello, we regret all the incidents resulting from the current situation. Please send an email to: reservations@eurostarshotelcompany.com, the centralized email where we are handling all cases affected by the alarm situation.
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@Eurostars @EurostarsHelp I have contacted your hotel through Expedia messaging. I am told your “guidance” doesn’t allow Refunds cause room is non-refundable. How is this possible when due to worldwide travel bans and closures the trip is impossible?
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Still no updates from @MSCCruisesUSA on the #MSCGrandiosa and #MSCFantasia April itineraries. Just generic responses. We have checked the website and all others show cancelled/update but not these, still “No Changes”. When will MSC update this information?
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@MSCCruisesUSA Yes I’ve looked at the website but asked specifically about the Grandiosa itinerary which seems to be the only one that hasn’t changed when all others have. Is there a reason for this?
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@Mark01437828 Hi Mark! Thanks for your patience as we work to get to each message as soon as possible. You can follow all of our updates on our website mscccruisesusa.com as we continue to update as the situation evolves.
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@MSCCruisesUSA Any update on the #MSCGrandiosa itineraries for April? The list shows all other cruises cancelled well into April and the Grandiosa no changes for April 5 or any other dates in April.
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