Mason Hawk
57 posts


@RocketOTD why do you record calls and then don’t listen to them. I was told twice by your reps that they would wave my late fee once my payoff was sent since it was two days later and now I’m being told they can’t?!
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@Labcorp So I am here again to just drop off and had an appointment and they still have not seen me! It’s just a freaking drop off!! I’ve been here 20 mins!
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@MasonHawk5 Hi there, we're sorry to hear about your experience. We will share this feedback directly with the appropriate team to investigate further.
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@Labcorp why is it that you make appointments and not honor them. I had a 9:15 appointment and it’s an hour later and still not seen. Also why is it that some of you labs don’t require deductible payments and other force you?!
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@AmericanAir They gave us accommodations and food and all I get from American is it’s not their fault so they won’t do anything. How is it not your fault now. The other rep said it was crew issues!
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@MasonHawk5 Helpful service when travels haven't gone as planned, is our goal. If assistance is needed, our DM is open to help.
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@AmericanAir you guys suck!!! There is a reason why you are rated the worse airline! You can’t get anyone to work for you! I hope your company goes bankrupt. I swear I will never fly American again!! You treat people like crap! You act like we don’t have families to get home to!
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@AmericanAir That’s what you say and nothing happens. I call the 800 number and they say talk to the agent. And the agent says call the 800 numbers. I don’t know who teaches you all customer service but American is the worse! I’ve been delayed one time with Delta and they took care of us. Th
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@AmericanAir Don’t blame the weather when you can’t keep a crew. The customer service told me that we are delayed because you don’t have a crew. I hate American Airlines! That’s why you are rated the worst airline!
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We are closely monitoring Winter Storm Gianna and have issued a travel alert allowing those whose plans may be affected to make a fee-free change to their travel plans.
As winter weather may impact travel, flexible options and latest information can be found on the American app or by visiting aa.com.
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@SleeperMets Sterns needs to be fired! All those promises that Cohen has made and this is what we get? Should have let Arod buy the team with JLo! Ridiculous!
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@MarvinREllison I really could use your help. I’ve had the worst experience in your Camden DE store. I bought a 3600 dollar toro lawnmower and have had the worst experience. 4 times back and nothing is resolved. If you could have your DM reach out. This store is really bad.
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@AmericanAir @Anothergayfoxy That’s what you always say but never do anything about it.
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@AmericanAir @Anothergayfoxy Maybe you can send them to gate 35 where of course we are delayed again! Never on time. Captain was nice but American Airlines is always with issues. Good thing the government put the new law in to get a cash refund!
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@AmericanAir another flight delayed by American. I have never been on time with American! I’m going to move my corporate travel!! They say it’s a maintenance delay. I swear they always say that.
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@AmericanAir Now I’m getting scam calls from people who say they are American Airlines! Watch out!
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We really mean business. 😉 ✈️ We’re elevating your inflight experience with the best in style, comfort and taste! 🌟 bit.ly/3Jwn6dV
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@hrberkowitz @AmericanAir Every time I fly American something always happens. I’ve never once had an issue with Delta.
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@AmericanAir why is it when someone pays for a preferred seat, your company doesn’t give them what they paid for?! Not only don’t I have the seat I paid for but I’m stuck in a middle seat!!!
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