Rocket

America could use a neighbor just like you. #BeAGoodNeighbor

@enuffznuff1976 That sounds incredibly frustrating, and I’m really sorry you went through that. We’d appreciate the chance to help—please email us at Andrew@rocketmortgage.com so we can look into this for you.

called @RocketOTD today & spoke to an executive team member on the servicing side. first time I ever paid my mortgage through them and they had my account listed under a 45yr loan instead of 30yr. I was told the website could never be changed and I could not escalate the call

@MrAntiHero1 We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

I swear Rocket Mortgage is trying to get me to default on my house. I bought my house in 2021 with a mortgage of $850 which included escrow. (taxes, insurance, etc) through a local lender. 2022 my loan is sold to Mr. Cooper, 2023 they claim that they underestimated my property taxes for the year and increased my mortgage by about $50. Not a big deal, kind of annoying but hey not a huge jump. 2024 rolls around and hey looks like I underpaid again, so now it jumped up to $970. Shockingly 2025 there is no change, apparently they were able to figure it out that year. Sometime in 2025 Rocket Mortgage bought Mr. Cooper. Then SOMEHOW Rocket Mortgage figures out that they/Mr. Cooper drastically underestimated my taxes and now my mortgage is right around $1250 a month. So a nearly $300 jump in one year, the SAME YEAR Rocket purchases Mr. Cooper. Which means my mortgage has increased by 50% in five years because these lenders REPEATEDLY underestimated property taxes and it has steadily built up over time because of it. Now, granted some of that increased cost is to reflect the increase in taxes, yet a good portion of that increase is to pay back what I underpaid(allegedly) for the last three -ish years. I get that this is something that happens when you have a mortgage. What I dont understand is how Mr.Cooper/Rocket fucked up the estimate so bad in 2025 that it warranted a $300 increase to my mortgage. Shit is broken with this system, IDGAF how or why but there is no reason why their underestimate or the State's dog shit processes should result in me paying more. It also feels like it could be very easily abused to make people default on their loans. Maybe thats just me being crazy though.

@dannypreston We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

Every month, slop company @RocketOTD charges a $65 late fee on my mortgage even though it’s paid and the balance shows $0. I have to waste ~an hour to call in and correct them because online services can’t correct that. What a mess!

@AircondaTvT We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

Herer is my PSA for the day, after which I am signing off the internet until tomorrow. If you have the ability & option, AVOID @RocketOTD at ALL costs. Their payment system and costumer service is trash. Last month I decided to make a payment for April's mortgage a few days earlier, plus extra for the principle because I had the money. The next day, they took April's payment out AGAIN because I had autopay on. For all my loans & all my debts, this has never happened before. Normally, if I make a manual payment early, the auto pay would not take out until the next month. Not the case with RocketMortgage. So I contacted them (3Apr) to see if I could stop the payment or get that money from the second payment returned to me. First they told me I have to wait 3 business days to make sure the payment actually processes & then have to provide proof the payment cleared my bank account (screen shot of the transaction). So I did that. I didn't hear anything from them until 12 Apr but they needed additional research to determine the best course of action which take another 7 days & that wasn't going to guarantee the refund. At that point, I decided that it would be so close to May that I'd have to give that money right back to them so I told them to not worry about it. Too much time is being wasted. Thinking I was current on my mortgage, I was fine. I even checked Friday to verify no more payments were scheduled. Next payment was set for 1 June, so all good. Woke up this morning to check on another payment & saw that RM took another payment out with the payment history saying, "Scheduled Payment 1 June." Checked my bank account that they took the payment today. Contacted them again to cancel the payment. Told me the same BS. I will have to wait half a month to see if they believe they should refund me my payment. I did not choose to do business with RM. I forced into it, but best believe, I will NEVER used another RM product again after this.

@ehunterf That sounds incredibly frustrating, and I’m really sorry you went through that. We’d appreciate the chance to help—please email us at Andrew@rocketmortgage.com so we can look into this for you.

@RocketOTD still waiting….

@RocketOTD it’s been 4 months, can I get my escrow overage check now please?

@NBoxing212 We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

@RocketOTD Yall need to change your customer service prompts. Eliminate the speech option. It doesn’t recognize what you’re saying and background noise cancels everything out. Very frustrating.

Big sports moments can feel even bigger when they're shared by neighbors.

@monkessler Hi Monica! I'm so sorry you're having a negative experience with us. Please send me an email with your contact information and the details of your situation at Andrew@rocketmortgage.com. I would like to get you connected with the team that can help.

Special shoutout to #RocketMortgage on behalf of my seller and I for an absolutely disastrous experience. 10/10 Don’t recommend. ⭐️⭐️⭐️⭐️⭐️⭐️ P.S. Not a great sign when your own Redfin agents don’t even want to work with you….

@Jim_Frankland We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

WHAT IS WRONG WITH *IDIOT* COMPANIES (@RocketOTD) WHO IN THIS DAY AND AGE STILL HAVE UNMONITORED EMAIL The days of DO NOT REPLY, we don't monitor THIS email address are gone. LEARN WHAT FORWARDING is! We don’t monitor this email address - - what IDIOTS

Hi Phil! I'm sorry you're having a negative experience with us. This is not the kind of experience we want our clients to have. Please send me an email with you name, contact information, and the details of your situation at Andrew@rocketmortgage.com. From there, I will get you connected with the right team.

Hey! @RocketOTD! Your "customer service" person just hung up on me and I don't know why. Help me understand this. Mr. Cooper took over my mortgage and didn't pay the insurance. Then, one of their "customer service" people said to me that it was my fault that you didn't pay!

@Caressa_P We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

@RocketOTD Why didn’t you pay my homeowners insurance? I pay my mortgage every month which includes my ins but YOU didn’t pay it 😡

America could use a neighbor just like you. #BeAGoodNeighbor

@drivenbyadam We hope you enjoyed the game! 🤩

Rocket Mortgage, I’m inside of you

@ChargeCLE 🔥🔥🔥

GAME 34 STARTING 5 @RocketOTD | #ChargeOn

I’m really sorry to hear about your experience. This definitely isn’t the level of service we aim to provide, and I understand how frustrating that must feel. We’d like to help get this resolved for you as quickly as possible. Please reach out to me directly at Andrew@rocketmortgage.com so Ic can look into your situation and work toward a solution.

The worst mortgage company ever @RocketOTD (Rocket) been dealing with the run around for weeks. Can get straight answers nothing but a headache and frustration. If you are getting a mortgage stay away from Rocket Mortgage!!!! I promise you won’t regret it!

Hi there! We apologize for the inconvenience and time you've spent to get your situation sorted. I invite you to email me directly with your contact information and more details regarding your situation. You can reach me at Andrew@rocketmortgage.com and I'll get you connected to the right team.

@RocketOTD Long time multi-mortgage customer here. Your new phone system has taken customer service to new lows, and incompetence to new highs. An error in my account has two departments blaming each other, multiple hang ups, and hours lost. Who can I call that can help?

@Heatherscape @The_Bartian Locked out? We can help. Email us at Andrew@rocketmortgage.com and we’ll help you figure it out.

@The_Bartian @RocketOTD Locked out of my account. Can’t get a rep on the phone, chat or response to an email sent to support a week + ago. Reset my password,nothing. Keep getting emails to review my “available statement” .. I’d love to. Let me in! Never had these issues w/MrCooper b4 or Flagstar! 👎

@RocketOTD - Is by far the absolute worst mortgage servicing company there is. Their AI is horrible. They have no human agents to solve problems. No email. No way to speak with anyone. Awful.

Hey there, we’re really sorry you’ve been dealing with this. Not being able to log in, especially after resetting your password and trying multiple support options, is incredibly frustrating and not the experience we want for you. Please send me an email with your name and contact information at Andrew@rocketmortgage.com and I will get this escalated to the appropriate team.

@RocketOTD WTF is up with not being able to log into to accounts. Holding on the phone for hours. Chatting & getting disconnected. Reset my password still can’t log in. Getting emails about statements. I’m paperless & CANNOT LOG IN. Emailed support a week ago. 🦗! Fix it!!! 🤬

@542Seal Hi there, I’m so sorry to hear about the trouble you’ve been experiencing and the time you’ve already spent trying to get this resolved. I’d like to help get this in front of the right team. Please email me at Andrew@rocketmortgage.com with your name and contact information.

@RocketOTD Please help me! You've taken $30,000 into escrow, about 3x what's needed, then taken money from escrow to pay my taxes, but the money never made it to the tax authority! So far I've spent over 5 hours on the phone with customer service and I am at my whits end.

@TheBishopJMS Hi there! I’m really sorry for the inconvenience you’ve experienced. I’d like to help get this addressed for you. Please email me at Andrew@rocketmortgage.com with your name and contact information, and I’ll make sure you’re connected with the right team to assist.

@RocketOTD Hey Guys - I love how I’m INUNDATED with help when my loan is in process through closing, but when I am locked out of my online account because the 2-step verification is pointing to an old mobile number, nobody can figure it out after I’m on hold for 40 MINUTES. 🤷🏻🤷🏻

@The_Bartian Hi there! Thanks for reaching out, and I’m sorry for the inconvenience. Please email me at Andrew@rocketmortgage.com with your name and contact information, and I’ll make sure you’re connected with the right team to help.

@itsKPR We’re really sorry to hear this. Your experience matters. Email us at Andrew@rocketmortgage.com so we can listen, learn, and make it right.

@RocketOTD Hi Rokect Mortgage, I am facing issue with my mortgage and monthly amount. I am following up from January 2026 and there is no resolution . Every time I call to customer service I get new answers and this is really frustrating.