Rocket

America could use a neighbor just like you. #BeAGoodNeighbor

@nedmichaels @RocketClassic @PGATOURLIVE @ESPNPlus Tuned in!

👀👀👀 Things heating up early @RocketClassic Join us to watch every shot @PGATOURLIVE @ESPNPlus

@CPowers14 We're glad he brought her to see the Paris of the midwest. 😉

In between the Open and the Rocket Mortgage Classic, Ryan Gerard took his mom to Paris for a mini-sightseeing trip. They spent some time at the Louvre, where Gerard went on a search for a statue of a child choking a duck. Idk why but that just seems to fit his vibe. “I think the most random [memory] is I spent a good amount of time trying to find the worst statue I could possibly find because there’s just a lot of random statues. “In the Louvre, there’s a statue of a child choking out a duck, like full rear naked choke. So I felt like I found it pretty quickly. But I spent probably two days looking at horrible statues trying to find one.” What a sneaky sicko

@BarrySanders @RocketClassic We're so glad to have you!

I really want to thank @RocketOTD and @RocketClassic for letting me talk with these fine young kids. I can tell our future is bright with companies investing in youth like we do!

@PGATOUR Outta there!

117 yards – 5 stories up 😳 ‘Par 3 in the D’ might have the most unique golf shot of the year. (Presented by @RocketOTD)

I’m really sorry you had to deal with that—waiting on hold for that long is incredibly frustrating. That’s not the experience we want for you. If you’re open to it, please reach out to us at Andrew@rocketmortgage.com and we’ll make sure someone takes a closer look and helps get things sorted.

Hey, @RocketOTD, is today a bad day to resolve PMI? On hold for an hour so far…

@markg66 That sounds incredibly frustrating, and I’m really sorry you went through that. We’d appreciate the chance to help—please email us at Andrew@rocketmortgage.com so we can look into this for you.

@RocketOTD so for the past four weeks Rocket Mortgage has not paid my homeowners insurance. I spent more than two hours on the phone with them in the past few weeks trying to get this straightened out, trying to get answers. Telling me they called my insurance company. NOT .lied

@MasonHawk5 That sounds incredibly frustrating, and I’m really sorry you went through that. We’d appreciate the chance to help—please email us at Andrew@rocketmortgage.com so we can look into this for you.

@RocketOTD why do you record calls and then don’t listen to them. I was told twice by your reps that they would wave my late fee once my payoff was sent since it was two days later and now I’m being told they can’t?!

@The_Tree44 @Redfin We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

@Redfin Do not, I repeat do not get a loan through Rocket Mortgage. Getting is not the issue. Paying off is, as they do not send payoff amount. If u calculate wrong & send in too little they wait weeks before returning ur check. If you send too much u wait weeks for difference. #Redfin

Contract cancellations dipped slightly in April as buyers and sellers gained more confidence in the housing market, though cancellations remained highest in Sun Belt buyer’s markets like Atlanta and San Antonio and lowest in San Francisco, where AI-driven demand continues to heat up the market. “We’re seeing some buyers cancel purchase agreements, but no more than usual, and when buyers do back out it’s typically because of post-inspection repair costs and appraisals,” said Timothy Hourigan, Redfin Premier agent in Syracuse, NY. #realestate redfin.com/news/contract-…

@enuffznuff1976 That sounds incredibly frustrating, and I’m really sorry you went through that. We’d appreciate the chance to help—please email us at Andrew@rocketmortgage.com so we can look into this for you.

called @RocketOTD today & spoke to an executive team member on the servicing side. first time I ever paid my mortgage through them and they had my account listed under a 45yr loan instead of 30yr. I was told the website could never be changed and I could not escalate the call

@MrAntiHero1 We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

I swear Rocket Mortgage is trying to get me to default on my house. I bought my house in 2021 with a mortgage of $850 which included escrow. (taxes, insurance, etc) through a local lender. 2022 my loan is sold to Mr. Cooper, 2023 they claim that they underestimated my property taxes for the year and increased my mortgage by about $50. Not a big deal, kind of annoying but hey not a huge jump. 2024 rolls around and hey looks like I underpaid again, so now it jumped up to $970. Shockingly 2025 there is no change, apparently they were able to figure it out that year. Sometime in 2025 Rocket Mortgage bought Mr. Cooper. Then SOMEHOW Rocket Mortgage figures out that they/Mr. Cooper drastically underestimated my taxes and now my mortgage is right around $1250 a month. So a nearly $300 jump in one year, the SAME YEAR Rocket purchases Mr. Cooper. Which means my mortgage has increased by 50% in five years because these lenders REPEATEDLY underestimated property taxes and it has steadily built up over time because of it. Now, granted some of that increased cost is to reflect the increase in taxes, yet a good portion of that increase is to pay back what I underpaid(allegedly) for the last three -ish years. I get that this is something that happens when you have a mortgage. What I dont understand is how Mr.Cooper/Rocket fucked up the estimate so bad in 2025 that it warranted a $300 increase to my mortgage. Shit is broken with this system, IDGAF how or why but there is no reason why their underestimate or the State's dog shit processes should result in me paying more. It also feels like it could be very easily abused to make people default on their loans. Maybe thats just me being crazy though.

@dannypreston We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

Every month, slop company @RocketOTD charges a $65 late fee on my mortgage even though it’s paid and the balance shows $0. I have to waste ~an hour to call in and correct them because online services can’t correct that. What a mess!

@AircondaTvT We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

Herer is my PSA for the day, after which I am signing off the internet until tomorrow. If you have the ability & option, AVOID @RocketOTD at ALL costs. Their payment system and costumer service is trash. Last month I decided to make a payment for April's mortgage a few days earlier, plus extra for the principle because I had the money. The next day, they took April's payment out AGAIN because I had autopay on. For all my loans & all my debts, this has never happened before. Normally, if I make a manual payment early, the auto pay would not take out until the next month. Not the case with RocketMortgage. So I contacted them (3Apr) to see if I could stop the payment or get that money from the second payment returned to me. First they told me I have to wait 3 business days to make sure the payment actually processes & then have to provide proof the payment cleared my bank account (screen shot of the transaction). So I did that. I didn't hear anything from them until 12 Apr but they needed additional research to determine the best course of action which take another 7 days & that wasn't going to guarantee the refund. At that point, I decided that it would be so close to May that I'd have to give that money right back to them so I told them to not worry about it. Too much time is being wasted. Thinking I was current on my mortgage, I was fine. I even checked Friday to verify no more payments were scheduled. Next payment was set for 1 June, so all good. Woke up this morning to check on another payment & saw that RM took another payment out with the payment history saying, "Scheduled Payment 1 June." Checked my bank account that they took the payment today. Contacted them again to cancel the payment. Told me the same BS. I will have to wait half a month to see if they believe they should refund me my payment. I did not choose to do business with RM. I forced into it, but best believe, I will NEVER used another RM product again after this.

@ehunterf That sounds incredibly frustrating, and I’m really sorry you went through that. We’d appreciate the chance to help—please email us at Andrew@rocketmortgage.com so we can look into this for you.

@RocketOTD still waiting….

@RocketOTD it’s been 4 months, can I get my escrow overage check now please?

@NBoxing212 We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

@RocketOTD Yall need to change your customer service prompts. Eliminate the speech option. It doesn’t recognize what you’re saying and background noise cancels everything out. Very frustrating.

Big sports moments can feel even bigger when they're shared by neighbors.

@monkessler Hi Monica! I'm so sorry you're having a negative experience with us. Please send me an email with your contact information and the details of your situation at Andrew@rocketmortgage.com. I would like to get you connected with the team that can help.

Special shoutout to #RocketMortgage on behalf of my seller and I for an absolutely disastrous experience. 10/10 Don’t recommend. ⭐️⭐️⭐️⭐️⭐️⭐️ P.S. Not a great sign when your own Redfin agents don’t even want to work with you….

@Jim_Frankland We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

WHAT IS WRONG WITH *IDIOT* COMPANIES (@RocketOTD) WHO IN THIS DAY AND AGE STILL HAVE UNMONITORED EMAIL The days of DO NOT REPLY, we don't monitor THIS email address are gone. LEARN WHAT FORWARDING is! We don’t monitor this email address - - what IDIOTS

Hi Phil! I'm sorry you're having a negative experience with us. This is not the kind of experience we want our clients to have. Please send me an email with you name, contact information, and the details of your situation at Andrew@rocketmortgage.com. From there, I will get you connected with the right team.

Hey! @RocketOTD! Your "customer service" person just hung up on me and I don't know why. Help me understand this. Mr. Cooper took over my mortgage and didn't pay the insurance. Then, one of their "customer service" people said to me that it was my fault that you didn't pay!

@Caressa_P We hear you—that’s a frustrating experience, and it’s not what we want for our clients. We’d appreciate the opportunity to make this right. Please contact us at Andrew@rocketmortgage.com, and we’ll make sure your situation gets the attention it deserves.

@RocketOTD Why didn’t you pay my homeowners insurance? I pay my mortgage every month which includes my ins but YOU didn’t pay it 😡

America could use a neighbor just like you. #BeAGoodNeighbor

@drivenbyadam We hope you enjoyed the game! 🤩

Rocket Mortgage, I’m inside of you

@ChargeCLE 🔥🔥🔥

GAME 34 STARTING 5 @RocketOTD | #ChargeOn