Matt J. Coot - Writer

@GWRHelp Hi. I’m trying to claim the GWR Rewards free standard return tickets (as two advanced singles) - copied the code and PIN over, but it keeps coming up as “eVoucher code and PIN combination not valid”. Any advice?

@GWRHelp I know I need to reset my payment details for my PAYG smartcard after the new update, but will I need to reconnect my Disabled Persons Railcard to the account or has this been carried over?

@GWRHelp That’s excellent! Thanks for clarifying that 🙂

@MattCoot Hi there, GWR rewards won't be affected, you'll just need to make sure to have your E-tickets for your journey saved. Everything else will transfer onto our new system. -Julia

We’re updating how you book tickets online at GWR.com and on the GWR app from 22:00 on Monday 23 February 2026. To keep your journeys smooth, from Tuesday 24 February you will need to: 🔒 Reset your GWR account password 📲 Update your GWR app to the latest version Pay-as-you-go (PAYG) customers will also need to confirm their bank card details after the update to continue using PAYG. Planning a trip after 24 February? Make sure to: ✅ Save your booking confirmation email ✅ Download your eTicket PDF ✅ Add tickets from the GWR app wallet to your Apple or Google wallet Smartcard and postal bookings? No change - your tickets will be processed as usual. Collecting tickets from machines? Reference numbers will be available via email and My Account. The update happens overnight to minimise disruption. If booking or account access is briefly unavailable, we’ll post alerts on our website and social media pages. For full details on bookings, refunds, and changes, visit our info page at gwr.com/web-and-app-up….

@GWRHelp Thanks Matt - will do! 🙂

@MattCoot Hello there, thanks for getting in touch. For help with this, please call our Web Support Team on 03457 000 125, then option 3 and the team can help. They are open from 6am until 11pm all week, - Matt

@GWRHelp I tried to add my disabled persons railcard to my new Pay As You Go smartcard but it failed because of wrong image of the railcard but I can’t screenshot the actual railcard to send in. Any advice? (I’m pretty certain I only use X now to contact you lovely people 😂)

@GWRHelp once again passenger assistance hasn’t shown up at any part of my journey today because it isn’t showing on their system despite booking it ages ago. Not impressed.

@IcelandFoods had a home delivery today (our first experience with Iceland) and everything was great except two packs of bacon with TOMORROW’s use by date… now, I like bacon as much as any meat eater (the one reason I can’t be vegan), but even I can’t use two packs in one day…

@GWRHelp If my train has been cancelled will I get a full refund?

@GWRHelp Thanks 🙂

@MattCoot Hi there Matt, thanks for messaging us. Our GWR Rewards team can be contacted via web form at rewards.gwr.com or you can call them on 03457 000 125, then option 5 and the team can help. They are available to help between 9am and 5pm. - Noah

@GWRHelp Hello - a question about GWR rewards: are points added to the balance within 29 days of purchase or within 29 days of the date of journey? My account is showing 0 points and have had two bookings worth 20 points pending for over 30 days, so just wondering how it works 🙂

Each week I’ve been forgetting to share this: my dad does a radio show for a local community radio station. It starts in five minutes… go listen 🙂

@ArgosHelpers Someone started to respond forty minutes ago, but there’s been no response since.

@MattCoot Hi, Matt Please follow and DM us so that we can take a look in to this for you. Thanks - Stu twitter.com/messages/compo…

@ArgosHelpers arranged replacement/return via the web chat on your website. The date given by the agent was today and they said I’d have a confirmation email. I haven’t received one. I’ve packed the item but obviously don’t have anything to put on it (e.g. returns label). Help?

@ArgosHelpers I’m trying to get through the automated questions on the dm chat but stuck at one point. Do I need to answer these?

For over 2 hours, I’ve been trying to sort out a repair or replacement of @Sony headphones bought from @Argos_Online which are under warranty. Their AI assistants are awful, and I keep getting sent to Sony repair centres that are too far away and don’t fix headphones.

@WstonesHelp Thanks Jo - I’ll send a dm now 🙂

@MattCoot Hi Matt payment for pre orders is usually taken 24-48 hours prior to us receiving the books in our warehouse. If publication date is the 9th you should be fine for the 6th.If you wanted to send me a DM with the order number I can try and give you a more accurate timescale. - jo

@WstonesHelp Hello - is there a way to know the date of dispatch for pre-orders please? I have a couple being published on 9th and I’m concerned that payment will be attempted before I have money in my bank on 6th. I idiotically had used publication date in my budget plan 🤦🏻‍♂️

Why is there a helicopter hovering rather low over our house at 5am?!

@breezyskells @ITV Thanks 🙂

@MattCoot @ITV you need to wait until 9.00pm which in turns delays orher stuff

Oh come on @ITV, I’m glad the Lionesses won but enough coverage now. Where’s Karen Pirie?