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1/ Ordered a gas stove from @ZeptoNow and what I received could have literally cost me my life.
The product was defective and had a gas leak from the main burner. No proper quality check at all.
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Mayank Soni
79 posts
@zeptocares I have filed a legal consumer case now dm me to get reference number. ENOUGH IS ENOUGH; person’s life is nothing for your company @ZeptoNow @zeptocares
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@Mayanksoni45 Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.
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“Arranged a replacement later” that too of wrong product was sent and no action or anything was taken when they semt a life threatening product; a replacement that too wrong, atleast tell everything. NP GONNA GO TO CONSUMER COURT NOW 😂 @ZeptoNow
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@ZeptoNow Delivered a gas stove with a dangerous leak (life-threatening, noticed by chance). Even after reporting, no accountability. Replacement was also wrong.
Demanding full refund + compensation. Already filed consumer complaint.
#Zepto #ConsumerRights @jagograhakjago
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Received call from zepto social media team, still none took responsibility for life threatening product still just a “return” after wasting time. Now will take more legal action from consumer court. Wont leave this issue this time @zeptocares @ZeptoNow
Full thread:
Mayank Soni@Mayanksoni45
1/ Ordered a gas stove from @ZeptoNow and what I received could have literally cost me my life. The product was defective and had a gas leak from the main burner. No proper quality check at all.
English
I denied the return, as none took accountability. Zepto doesn’t have any QC team and doesn’t care about a customer life, all they can do is on exchange still send wrong product, and later say we can arrange return lmao #consumer @zeptocares @ZeptoNow
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@ZeptoNow @zeptocares @zeptocares @ZeptoNow already shared everything but no reply, your chat support also said someone will call back in 2hr but none did its been 10+ hours
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If still no action from zepto is taken I’ll hire a lawyer too, complaint already filed online 🤓 @ZeptoNow @zeptocares
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Still no contact from zepto whereas they are saying they tried that too without my order id, number etc. 🤣. I’ve shared my contact number to zeptocare dm now. Chat support said someone will contact in 2hr but none did
@ZeptoNow @zeptocares
Complete thread:
Mayank Soni@Mayanksoni45
1/ Ordered a gas stove from @ZeptoNow and what I received could have literally cost me my life. The product was defective and had a gas leak from the main burner. No proper quality check at all.
English
@zeptocares @ZeptoNow @zeptocares I’ve already shared my contact number in yr dm and also read the mention post fully
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@Mayanksoni45 Hey,
I'm Farhin from the Zepto team. This isn’t the experience we want for you, and we’re here to make it right.
To help us look into this further, we’ll need your order details and contact number. Please DM us with your order details so we can assist you further.
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@zeptocares Also i didn’t gave any of my details here how were you even able to trying to contact me without order id, number etc. lmao
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@Mayanksoni45 Hey, I'm Ruksar from the Zepto team.
Our team has been trying to get in touch with you but is unable to. Let us know if there is an alternate number that we can contact you on.
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1/ Ordered a gas stove from @ZeptoNow and what I received could have literally cost me my life.
The product was defective and had a gas leak from the main burner. No proper quality check at all.
English
@zeptocares @ZeptoNow @zeptocares i got no call from ur side sir, i only received call when i opened a new chat on app. From ur side no call so stop lying, my no is fully active sharing you the same in dm @ZeptoNow @zeptocares
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@zeptocares @ZeptoNow @zeptocares No update from your side till now, now i will continue legally, already filed a grievance
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@Mayanksoni45 Hi, Thank you for sharing the details. We’re reviewing your concern and will get back to you shortly. Please bear with us in the meantime.
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10/ Still waiting for proper accountability and compensation.
This is unacceptable.
#Zepto #ConsumerRights #SafetyFirst
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9/ This shows repeated negligence & zero quality checks.
How does this even pass as a “resolution”?
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8/ This is after they already delivered a defective, gas-leaking stove earlier.
A serious safety issue was clearly reported.
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@zeptocares Call krke bar bar tang mat krna ab bhout time waste kr diya customer support pr har bar ka same scene hai tumhara par is bar bhout jayada ho gaya upar se koi responsibility nahi bas feedback wala scripted message chipka dete hai. Never using zepto again @zeptocares
Filipino
@Mayanksoni45 Hey! Don’t worry, we’ve got your back. We’re thoroughly checking every aspect of your concern to ensure you receive the right resolution. We truly appreciate your patience during this time.
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6/ @ZeptoNow needs to take accountability. Customer safety cannot be treated this casually.
#Zepto #ConsumerRights #SafetyFirst
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5/ I’ve now filed an official complaint on consumer helpline and requested strict action + ₹10,000 compensation for the risk caused.
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4/ This isn’t even the first time I’ve faced quality issues, but this time it crossed all limits.
Basic safety checks were clearly ignored.
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