Mazda UK

@millarddvd Hi Dave, I am sorry to hear this. So we can further assist, please contact our customer relations team directly via mmukassistance@mazdaeur.com or by calling 03457484848. Thank you - Harry

@Mazda_UK is there an issue with the app? I get access denied on trying to sign in?

@MikePursey Hi Mike, we are sorry we missed your comment. We can confirm all Mazda 6th and 7th generation Mazda vehicles have a ‘flat-type’ beam pattern which means it will not need to be adjusted for driving on the left or right-hand side of the road. Thank you - Harry

@Mazda_UK Thanks Mazda, you have been a great help (not).

@Mazda_UK could you tell me if I need to put beam deflectors on a 2019 Mazda cx3 when driving in Europe? Thanks

@MarisaK009 Hi Marisa, we are sorry to hear this. We are aware you are currently in contact with our customer relations team regarding this concern. We will allow them to handle this. If there is anything else we can do to assist, please let me know.

@Mazda_UK just people are aware car goes to Southampton dealer for light on under warranty and the garage add 73 miles on clock using my petrol...

@NimsSavani Hi. As of July 7, 2024, all new cars sold in the European Union are required to be equipped with Intelligent Speed Assistance systems. This can be temporarily switched off internally with a button inside the vehicle - this is usually to the left side of the steering wheel.

@Mazda_UK what were your designers or technicians thinking - have had the CX80 Hamoura plus for 3 days and aleady annoyed with SPEED LIMIT beeps that keeps going off - why isnt there an option to turn this damn thing off - goes over by 1 mph and it bleeps - its so annoying

@BayCorunna Hi Corunna, so we can further assist, please can you private message us your vehicle details as well as the dealership the floor mats were ordered from. Thank you - Harry

@Mazda_UK Hey Mazda UK! I ordered rubber floor mats for acCX-5 in December from a dealer. Parts tell me the delivery date is two years away! What do I do?

@nio_svl Hi Leo, All parts inquiries are handled by our network of Mazda dealers who have trained experts on hand help. The Parts Advisors at the dealership will be happy to discuss any information about the Mazda vehicle and parts availability. Thank you - Harry

@Mazda_UK where in the UK can I buy K002 W0 001A mazda deposit cleaner that is mentioned in the manual?

@comp_technician Hi, thanks for getting in touch and we are sorry to hear this. If you need our assistance or would like to speak with our Customer Relations team about this you can contact them on 03457 484848 or email to mmukassistance@mazdaeur.com.

I will never buy a #Mazda car again. How can both electric mirrors fail within a week—straight after the warranty ended? 🤷‍♂️ @Mazda_UK

@The_Newty Hi Malc, I am glad to hear its all working. Our social media channels are monitored Monday to Friday between 08:30am and 4:45pm. Which is why we were unable to reply on Saturday. If there is anything else I can assist with, please let me know. - Harry

@Mazda_UK Well the carrier pigeon finally arrived did it H? I deleted and downloaded the app again from the app store.👍 I then got on with my life, ate several meals, showered x2, slept for 9 hrs, put up xmas decorations and insured mine and my wife’s cars whilst waiting for your reply.🤷🏼‍♂️

@Mazda_UK Any chance of an update on when we can expect the app to be working again, or are you waiting for some 13yr old schoolchild to finish their homework before asking for their help? All I get is this! It’s already installed and has been for 8 yrs! It just won’t update!

@Stuggie63 Hi Barrel, All parts inquiries are handled by our network of Mazda dealers who have trained experts on hand help. To make the conversation as easy as possible, please have all the vehicle information to hand including the vehicle's chassis number/ VIN. Thank you - Harry

@Mazda_UK hi there can I order replacement parts online ? I need a new canister of the foam / glue used for puncture repair on my Cx 5

@WheezyWhit Hi David, thank you for your message. We are aware of this issue, and our IT team are working as quickly as operationally possible to resolve the concern and allow users access to app once again. We are sorry for any inconvenience caused. Thank you for your patience.

@Mazda_UK The MyMazda App appears to be down after yesterdays update. Is there any news on this?

@stixalbert Hi John, we are sorry to hear of the concerns with the MyMazda app. We are aware of this issue, and our IT team are working as quickly as operationally possible to resolve the concern and allow users access to app once again. We are sorry for any inconvenience caused.

@Mazda_UK Had an update of the MyMazda app from Google play store yesterday, and ever since this is all I'm seeing when I try to use it! Is this a known issue? Is it being rectified?

@YeOldeBill1 Hi, we are sorry to hear of the concerns with the MyMazda app. We are aware of this issue, and our IT team are working as quickly as operationally possible to resolve the concern and allow users access to app once again. We are sorry for any inconvenience caused.

@mazda_uk What on earth have you done to the MyMazda android app? Since the update, it no longer recognises my login, the 'forgotten password' links don't work at all and the 'create new account 'process fails after verifying my mobile number! I no longer have access /1

@metal4always Hi Micky, we are sorry to hear of the concerns with the MyMazda app. We are aware of this issue, and our IT team are working as quickly as operationally possible to resolve the concern and allow users access to app once again. We are sorry for any inconvenience caused.

Ironically I’ve just had a text message from @Mazda_UK telling me I can download the new terms and conditions on the my Mazda app. No I can’t Mazda, it’s not working

@siocx5 Hi Brodie, We are sorry to hear of the concerns with the MyMazda app. We are aware of this issue, and our IT team are working as quickly as operationally possible to resolve the concern and allow users access to app once again. We are sorry for any inconvenience caused.

@Mazda_UK Mazda have updated the app but it doesn’t work! Can’t log on despite changing password and deleting and re downloading app. Not helpful!

@Geluk125 Hi Gerald, thank you for your comments. We are sorry to hear of the concerns with the MyMazda app. We are aware of this issue, and our IT team are working as quickly as operationally possible to resolve the concern and allow users access to app once again. - Harry

@Mazda_UK Mazda app updated this morning; won't accept my log in details. Tried to reset password unsuccessfully as verification code not received on my registered mobile no. or e mail 😡

@Rypereon Hi Rupereon, we are sorry to hear this. All technical inquiries are handled by our network of Mazda dealers who have trained experts on hand help. If you are unsure where the nearest dealer is, please follow this link mazda.co.uk/find-a-dealer/ and enter your postcode. - Harry

Bit of a push but any help? Our car keeps flashing green on the engine start button. I've changed both batteries, put my fob on it. Nothing. What else? I like my mazda 2 but it's really frustrating now I physically cannot drive it. @Mazda_UK #mazda2

@fluffyflo Hi Florence, Mazda UK is the vehicle importer and the dealerships that sell the cars are independent businesses. They do not share any information regarding leased vehicles and arrangements. If the vehicle was registered before January 2024, you will need to contact Santander.

@Mazda_UK How do I claim for car finance on a car bought in 2009 from a Mazda dealership. The website is far from transparent.

@melvaz Hi Mel, we are sorry to hear this. If there is no manufacturing defect determined by your local approved Mazda dealership we would be unable to advise further. All technical questions and diagnoses are handled by them as we cannot diagnose remotely. Thank you - Harry

@Mazda_UK so just taken ownership.of a 75 plate Mazda 2 hybrid homura plus. Lovely car but....... so disappointed with the reverse camera. Going homura plus meant a larger screen only to be exasperated by such a poor quality image. Is there a fix to this. My local dealer says no.

@HWesley13853 Good morning Hela, if there is anything we can do to assist please let us know in a direct message or by contacting our customer relations team via mazda.co.uk/contact/. A member of the team will be more than happy to help. Thank you - Harry

@Mazda_UK I need assistance as I suffer from Multiple Sclerosis

Mazda is opening a new chapter for one of its most popular models. The all-new CX-5 debuts July 10 at 09:00AM. Find out more: mazda.co.uk/cars/all-new-m… #Mazda #CX5 #Craftedinjapan