McClatchy Customer Service

@LSearcLex @heraldleader Hi Leigh, I will be glad to help you with your account. Please send a direct message @McClatchyHelp so I can get more information. Thank you

@heraldleader MCClatchy has been charging me twice monthly for subscription-I’ve been disconnected 3x to report issue by phone. Can someone help me address the problem? Thank you

@BarbanoKim We have replied to your email. Please continue to correspond through email since you do not have away to send direct messages. Please let us know if you have any questions or concerns. Thank you

@McClatchyHelp Is all of your customer service AI bots? All of the responses are canned. The email response was extremely unhelpful and inauthentic. What’s going on over there?

@BarbanoKim Hi Kim, We apologize for any inconvenience this has caused. We will be glad to help you. Please email us your home address, phone number and account number to customerservice@heraldsun.com along with your questions or concerns. This information will help us to...

@McClatchyHelp @newsobserver I am not able to send you a direct message. Is there a direct non general email I can get in contact with?

@MayaPolon @sacbee_news @mcclatchy We are sorry for the experience you had with your account. Please DM us @McClatchyHelp with your contact information as we would like the opportunity to assist you.

Logging in to @sacbee_news every time I wanted to read an article was annoying but now I don’t even have the option to log in. Great work you’re doing decimating our local paper @mcclatchy!

@dheatfan2344 @flasportsbuzz @Anthony_Chiang We are sorry for the issues you are experiencing. Please DM us @McClatchyHelp with your contact number so that we can better assist you. Thank you.

NEW: Even as Portland speaks of canvassing league to do what's best for them, Lillard remains unwavering, resolute, adamant in determination to get to Miami, sources reiterated to me and @Anthony_Chiang. PLUS Richardson, Strus, Bryant, more notes: miamiherald.com/sports/nba/mia…

@dheatfan2344 @flasportsbuzz We are so sorry for the issues you’re experiencing. Unfortunately, our system is down- resulting in the process error you may be receiving while making a payment. We are working to get it resolved as quickly as possible. Thank you for your patience.

NEW: The trade permutations that would work to accommodate Damian Lillard's request, this morning, to be traded to only Miami. And why he picked the Heat as his one and only place he wants to be: miamiherald.com/sports/nba/mia…

@theedcarol Hi Mr Albanesi, Thank you for contacting us. We have replied to your concerns in a private direct message. Please let us know if you have any other questions or concerns. Thank you

@McClatchyHelp I have stopped reading Crankshaft because it’s no longer funny. It used to be about a cantankerous old bus driver. Now I don’t know what it’s about. Please tell Batiuk and Davis to get back with the program.

@dani__battaglia @sadieweiner @newsobserver Hi Ms Weiner, Thank you contacting us. We are replying in private DM.

@sadieweiner @newsobserver @McClatchyHelp Please help.

I’m yet again prevented from reading @newsobserver content. I’m logged in through my subscription and every article I click comes up with this message. No way to clear the message. And clicking on it doesn’t give me the option to opt out either. This is frustrating.

@thephilsanford Hi Mr Sanford, Thank you for contacting us. We are glad to know that the information we shared with you in a DM was helpful for you. Please let us know if you have any other questions or concerns. Thank you

Hey @theobserver and @McClatchyHelp, why does this appear whenever I click on an article in Twitter? I’m logged into the site and my subscription info is there, but it still asks me to pay more. Why is that? It’s easier to click on links than sift through your terrible app.

@kenjbarnes1 @sacbee_news Hi Ken -Thank you for your support of local, essential journalism. Your support allows us to provide news that makes a difference in our community.

Just renewed my @sacbee_news subscription for another year, and realized it's my 40th anniversary of being a regular reader (dating to 1983 when I became a paper carrier). Although I'm no longer a Sacramento resident, The Bee helps me stay connected to the hometown. Local news 🙌🏾

@thephilsanford @theobserver We are sorry for the issue you are experiencing. Please DM @McClatchyHelp so we can assist you.

@therealbigdiehl @FresnoBee Hi - we have sent you a DM. Thanks.

@McClatchyHelp @FresnoBee Fifteen minutes waiting on chat, and chat now wants to me to re-reconfirm the info I had to present to log into my account. Really sad state of affairs. 😬

SUPER annoying that you can subscribe to @FresnoBee online, BUT you cannot cancel that subscription online any more. You have to call them in person to have them stop stacking up the charges. 🙄

@Annecdotally Hi, You can cancel your subscription by calling by contacting us at 800-776-4233 or at customerservice@modbee.com. You may also visit our website at modbee.com/customer-servi…. Thank you.

@therealbigdiehl Please send us your home address, email address, phone number and account number in a private message so we can locate your account and get back with you. You can cancel online through our customer service page on our website under the account management...

@McClatchyHelp @FresnoBee So then there really isn't any way to cancel online without having to go thru your screening process, is what I'm hearing here.

@Annecdotally Thank you for contacting us. We will be glad to help you. Please send us your home address, phone number and account number in a direct message so we can locate your account and get back with you. You may also contact us at 919-794-4280 or email your cancellation...

@therealbigdiehl @FresnoBee Hi. You can cancel online through our customer service page in the account management section. We would like the opportunity to help correct the issue you are experiencing and provide you with direct and helpful customer service. Please DM us @McClatchyHelp.

@americopywriter @mfetv @KCStar We are sorry for the experience you had with your account. Please DM us @McClatchyHelp with your contact information as we would like the opportunity to help correct.

@mfetv @KCStar I was trying to do the right thing! And I do want the content but I was paying to get beyond a paywall that I could not get behind easily or at all. Just a real "shoot yourself in the foot" set-up they've put in place. Too bad.

Hey @kcstar. I canceled my digital subscription today. Not because I don't want to support you. But I had to log in every time from every platform on every device. And half the time the log-in stalled. If you solve that issue I hope you'll let me know.

@therealbigdiehl @FresnoBee Hi -Please DM us @McClatchyHelp as we would like the opportunity to assist you. Thanks.

@FresnoBee @McClatchyHelp Perhaps you can screenshot that part, because it certainly seems well hidden on your website, Bee.

@Bob_Mattis @flasportsbuzz We have several selections to fit your needs including a Sports Pass package at $12.99 per month. Please DM at @McClatchyHelp and we can help assist you.

@flasportsbuzz @McClatchyHelp Hey membership peeps. I miss Barry and his counterparts but will not pay a local subscription. Your other local paper is asking $3 for the year. I will gladly pay that or similar a month for Barry but not $15 a month. Can you help? Quote Tweet Barry Jack

NEW: On a position switch, defensive line drama, young corners and 5 things I think - and notes - about the Dolphins defense heading into start of mandatory minicamp on Tuesday: miamiherald.com/sports/spt-col…