Michael Jerez
3K posts

Michael Jerez
@Mchjerez
Father | Entrepreneur | NFT Collector | mchjerez.sol/tez
Florida, USA Katılım Şubat 2011
408 Takip Edilen872 Takipçiler

Our COO sent me a Slack: “Laptop is dead, nothing works, fix ASAP.”
I checked the monitoring tool.
His battery was at 1% and the charger wasn’t plugged in.
I could’ve just messaged: “Plug it in.”
Instead I opened a ticket, categorized it as a Severity 2 Power Incident.
Asked him for screenshots of the problem.
He sent a photo of a black screen.
I scheduled a remote session for 30 minutes later “to run diagnostics.”
At minute 29 I told him to verify his power source as Step 1 of the troubleshooting script.
He plugged it in.
Laptop turned on.
I documented the resolution as “User Education: Introduced to Concept of Electricity.”
The ticket remains a permanent part of his audit trail.
For “trend analysis.”
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