Megan

@loveholidays @holidaySupport_ @donatretif We are currently talking to Hena, a manager from the Amendment Team. Nothing is being resolved. We are going in circles. This is complete mistreatment and a failure of service.

@loveholidays @holidaySupport_ Still no response.

@MeganDen99 @holidaySupport_ Hi Megan, We appreciate you contacting us and are sorry to hear about the difficulties you’ve faced with your booking. To assist you quickly, please DM us your booking details, and our team will review your case and respond shortly.

Dear @donatretif we have until the 5th April to resolve our booking issue with Love Holidays. CS has been non-existent, unproductive and disrespectful. At risk of losing a 3k holiday. BA themselves said if the flights are released we can rebook through them. Running out of time.

@loveholidays Still no response.

@MeganDen99 Hi Megan, Thanks for getting in touch, and we’re sorry to hear about the issues with your booking. To help us resolve your query as quickly as possible, please send us a DM with your booking details. Our team will review your case and be in touch shortly.

@loveholidays Still no response.

@MeganDen99 Hi Megan, Thank you for reaching out. We’re sorry to hear about the problems with your booking. Please send us a DM with your booking details so our team can investigate and get back to you as soon as possible.

@loveholidays @holidaySupport_ @donatretif @CMccavert @loveholidays @holidaySupport_ We are still waiting on a phone call. Every day since last Friday 27th March we have been told to wait 24 hours for a manager to ring. It is now Thursday 2nd April. We are going to lose the entire holiday.

@loveholidays @holidaySupport_ @donatretif @CMccavert We first contacted on the 19th March - zero helpful response. Have chased daily, messaged and phoned. It is now 2nd April - new quoted flights are beyond expensive. We want full attention and action.

@holidaySupport_ @loveholidays Our original flight is in 10 days - this is urgent. We will have to pursue legal action if we are not able to speak to someone.

@holidaySupport_ @loveholidays We are still waiting for a formal and clear response. We are going in circles with a customer service team who repeatedly put us on hold and promise to call us back. The issue is still not resolved and we expect to hear from a manager. Urgent.

We escalated with CS to speak to a manager last week. We phoned again yesterday (Tues) at 2pm, we were told to wait 24 hours and we would receive a call. We haven’t. We have sat on hold for another 30 minutes with CS and have just been told to wait another 24 hours.

@loveholidays Hi! Great thank you ! Still waiting on a response:)

@MeganDen99 Thanks for getting in touch, Megan. We can see you’ve already sent us a direct message with your query, so please be assured that we’ll respond to you there as quickly as possible.

@holidaySupport_ @loveholidays Please help - Koh Samui holiday in 12 days but lack of customer support/attention we have not be able to amend our booking. Running out of time and worried we’ll lose the entire holiday. Urgent post 1

@loveholidays We have DM’d you. Please can you respond?

@MeganDen99 Thanks for getting in touch, Megan. We’re so sorry for any frustration or inconvenience caused. We’d really to be able to provide you some help, so please send us a DM with your booking details, and we’ll be back in touch as soon as we can.