Meiya

I also emailed also no response for the entire day. Chat also no response, like how should I even contact any one of you?

@monzousa @monzo I have been trying to contact you team for the entire day and can’t get a hold of anyone. I needed the money in my account. When should I expect to hear back? I called and was put on wait for almost 3 hours, and had to give up since no one is responding

@monzousa 2 hours on the Monzo customer service line waiting, still no one @monzousa @monzo

@Meiya233 We're not sure when you would hear back from them but hopefully you won't be waiting for too long 🙏

@monzo I cannot withdraw my money it keeps saying something gone wrong. I have been waiting on customer service line for over 30min, text and emailed USA-help@monzo.com with id and selfie also no one responded. Any help or how do I get in contact?

@monzousa Thanks but now I’m more concerned if your USA team have a customer service team now… 1 hour wait no response…

Hi @monzo do you mind to help me get in touch with the us team, they are not responding to any communication means? Thanks!

@monzousa I cannot withdraw my money it keeps saying something gone wrong. I have been waiting on customer service line for over an hour now, text and emailed USA-help@monzo.com with id and selfie also no one responded. Any help or how do I get in contact?

@monzo @monzousa

@monzo Thanks, but Tried both… On phone I now waited over an hour. What’s the time I should expect to hear back?

@monzo How can I get in touch with the US team?

@Meiya233 Hi Meiya 👋 Sorry for the trouble you're having. It's a little hard for us to help you from here as we are the UK Monzo team & don't have access to your account. Can we ask if you've tried deleting & reinstalling your app? That usually helps with this sort of issue.

@monzo Didn’t help… same issue