Monzo 🏦

Join the 2025 1p Saving Challenge to save £667.95 and be in with a chance to win £10,000 🎉 We’ll automatically move money from your personal account to your Challenge Pot. 1p on day one, 2p on day two, and so on. So you can ditch the pen, paper and piggybank. Join the challenge now! 💸 For a chance to win £10,000, start by 31st January 2025, and have £667.95 (excluding interest) in your Challenge Pot by 11.59:59pm on the 365th day of your challenge. UK resident. 18+. One entry per person. Monzo personal account required. Ts&Cs apply (find on the Monzo app).

@ClareyMc10 This has absolutely made our day, Clare 🥰 Thanks so much for your kind words, we're so pleased we could help get your money back and support you through it all. If there's ever anything else you need, please just give us a shout.

@monzo Hand on heart cannot thank you enough for all the help & support, helping find justice & getting my money back. The people I dealt with online were absolutely brilliant & the extra care you give people with disabilities is AMAZING 👏 People need to know how great you are!

@magic_richie Love that idea, Richie! Maybe a 'womp, womp, womp' 🎺 We're so happy you're enjoying your account with us. Have a good one!

Absolutely loving my @monzo personal and business account. One suggestion can we have a sad comedy noise when money leaves the account aswell as the kerch-ing when money lands!!

@I_am_CharliWall Hey Charli 👋 We're sorry that your app isn't working as it should be. We appreciate this can be frustrating. Please can you reach out to us by emailing help@monzo.com? Someone will be in touch with you as soon as they can to help.

@monzo I have got a message response to my urgent chat help and I can’t see it. I haven’t been able to see it all day and I need to be able to see it. I can’t get in touch to report it as the chat isn’t working 🤦🏼‍♀️

@coogan82 Hi Andy, we're really sorry for the trouble here. Please could you drop us a DM so we can chat about this further? We have a small character limit for public posts. Thank you. x.com/messages/compo…

@monzo are a joke 🤬 cant physically talk to anyone even though they have taken over £1100 of mine and haven't sent it back ...you have to fill out forms to be told can take 12 weeks ...I cannot wait that long I have bills to pay 😩 😪

@grantellis1989 Thank you for letting us know Grant. We really appreciate it 🙏 Let us know if you have any further concerns.

@monzo We have found the owner

Just found this Monzo card in Charleston was wondering if anyone knows of who it belongs too? Was found on the bit of grass beside buttars street

@Poodek1 Thanks for letting us know. Our team will get back to you as soon as possible to ensure you have our support 🙏

@monzo Done

@monzo any chance off a free KFC or pizza as no food in till Wednesday. Times are hard

@matekoss Hey Emma 👋 We're sorry for the confusion. Would you mind reaching out to us in the Monzo app? Please attach a screenshot, and our team will be more than happy to take a look into your offer a little bit closer. Thank you.

@monzo hello I have a cashback offer for Channel 4+, but when I go to subscribe and pay for Channel 4+, it comes up with Channel 4 only (no +) and a different logo - are these the same? Will I get the cashback still? Thanks

@griffiths629 Sorry to hear you're unhappy with the feature. It's a strict safety measure for Under 16s accounts, but we appreciate your feedback. If you'd like to raise a complaint about this, please email complaints@monzo.com and our team will look into this for you.

@monzo I would strongly advise anyone to stay away from @monzo u16 account

@monzo is there a way of turning restriction off on an u16s account? If not then there isn’t much point of having an account. My son has been to France with the school and his card got declined in most places. Good job he took mine as well as a back up.

@LauraCorbe65538 Hey Laura 👋 We're sorry to hear this. We've just replied to your DM with some more info.

@monzo hello, I'm trying to log back into my account and need help, but nothings working and my emails are being rejected!

@Tim_JC Head over to the Help tab in the app and search for your issue, the relevant article will include a chat link if you still need to speak with us. Just look for the option underneath that asks, "Did this article resolve your problem?" 🙏

@monzo Hi sorry, wheres the app chat?

Hey @monzo i forgot to put my referral in when I set my account up. Can I add now or is it too late?

@jhactually We hear the frustration this is causing. Even though we aren't able to speed up the callback timeframe from our team, you are always more than welcome to give us a ring on 0800 088 4040 if you need more immediate support 🙏

@monzo Oh, upgraded to within 4 hours now.... I'll guess i'll just sit around waiting for the day..... been waiting a week already.

Another day goes by while @bppulseuk continue to rip me and others off.... #Fraud #Theft

@AyoFaleye You're always so welcome! Wishing you a lovely day ahead 🧡

Thank you so much Monzo ❤️❤️ @monzo

@jhactually Hey John 👋 We're so sorry to hear of any trouble you're having. We'd like to get this looked into for you, but we're limited on discussing accounts over X. Do you mind popping an email to help@monzo.com?

@bppulseuk What a shame my bank, @monzo are so unwilling to support their customer over you robbing thieves.

@jessicarrhxo Hi Jess 👋 We're really sorry to see this and thanks for letting us know. Please can you try deleting and reinstalling the Monzo app, as this should clear any bugs that could be causing the trouble. If that doesn't work, feel free to pop us a DM—we're here to help!

@monzo is your app okay? Trying to open the chat and keep getting hit with this screen. Have force closed, and restarted my phone. The app is up to date!

@EmmaL_B_ Hi Emma 👋 We're sorry for the delay here regarding your TFL payment. We are experiencing a busy demand at the moment but rest assured we're working through things as quickly as we can, and we'll get back to you as soon as possible. Thanks for your patience here.

@monzo I started a chat with you about an ongoing issue with a TFL payment at 5.30pm yesterday - you stopped replying at 7pm and I've now messaged 5 times asking for further help on the chat & I'm being ignored.

@PhilipH20547938 Hey Chris 👋 We're so sorry about the delay with your shares. We’re not able to discuss anything account related over X for security reasons, so we’re limited in what we can do from here. Please reach out to us at help@monzo.com and our team will look into this further for you.

I've been with #Monzo for a couple of years. Generally good however I decided to sell my shares on Tuesday told it would take 3 working days for money to arrive in account. Just check if it's there and no it's not now it says next week. They took money instantly. Not happy