Monzo 🏦

Join the 2025 1p Saving Challenge to save £667.95 and be in with a chance to win £10,000 🎉 We’ll automatically move money from your personal account to your Challenge Pot. 1p on day one, 2p on day two, and so on. So you can ditch the pen, paper and piggybank. Join the challenge now! 💸 For a chance to win £10,000, start by 31st January 2025, and have £667.95 (excluding interest) in your Challenge Pot by 11.59:59pm on the 365th day of your challenge. UK resident. 18+. One entry per person. Monzo personal account required. Ts&Cs apply (find on the Monzo app).

@joyogude Hey Joy 👋 We understand how frustrating this is, we want to help as much as possible! For security reasons, we can't look into accounts on X. Please email help@monzo.com and we'll get back to you as soon as possible. Let us know if we can help with anything else.

Imagine trying to make a business payment to @HMRCgovuk and @monzo says it’s fraudulent. They then block all your accounts - business & personal in a bid to force you to do an ID check. You cannot pay NI, salary or contractors. All business and personal transactions blocked!

@Dejih024 You should be so proud of yourself regardless, Gideon! Doing this challenge can be difficult and we wish you the best of luck along the way 🍀

This Monzo penny a day savings no go kill me 🤣🤣🤣🤣

@uxuisavitskiy Likewise! Don't hesitate to give us a shout if you have any other questions. Have a lovely day ✨

@monzo Looking forward to it 🙌

Monzo doesn’t support Czech Republic yet — this is what curious users land on. No link to the website, blog, or socials. Just a dead-end at a high-intent moment.

@ElznGaz Hi there 👋 We're sorry to hear our team hasn't been able to respond to your review yet. During busy times it can take them a little longer than we'd like to reach out, but please rest assured you'll get an update in the app as soon as possible. Thank you for your patience.

@monzo I currently have no access to my money and I’m sat with a young child unable to access essential funds. I’ve fully cooperated with your review but I’m getting little to no communication. Please urgently escalate my case and contact me ASAP. #Monzo

@dorbam2 Hey Christina 👋 We know waiting for a dispute update is frustrating. We can’t share specifics on X for security, please message us in-app or email help@monzo.com. Once you reach out, we can nudge our specialists for an update. Let us know if you need any further help.

@monzo I have asked for section 73/75 for £39.54 but you have yet to do it

@marc_1988 Hey Marc 👋 Thanks for reaching out and sharing your thoughts! We love seeing the different ideas our customers come up with - it helps us figure out what to build next. We’ll log your feedback now and make sure it reaches the right team 🙏

@monzo can you add @Spotify to your upgrade perks pretty please? Many thanks

@bitton_kelly Hey Kelly 👋 Great question! Please could you drop us a DM so that we can help in a little more detail? We're a little restricted by the character limit here. Thanks! twitter.com/messages/compo…

@monzo Hi Monzo is this a scam ?

Update on our previous post: you should now be able to use the Monzo app as normal. Thanks for your patience whilst we investigated the issue!

@TanyaMetcalfe2 We sure are on TikTok! feel free to check us out for the latest updates @monzo and explore our page. Let us know if you have any other questions 🙏

Now I do admit when I’m wrong 😑 So my boy 21 yesterday tried to get me on monzo à long time ago but me being a tech dino 🦖 was like nooooo @Barclays but @monzo stop my dodgy card stuff quick as a flash and Face ID is easier. And monzo DIDNT housewife me when I applied for a credit card on benifits with a good credit score. So just the truth no affiliation with monzo ℹ DONT think 🤔 (family is massive) BBC dod paratroops health and safety crown blah 😒 stuff ( 🥱) Just some transparency and truth @elonmusk Be like monzo

@TheYellingKitty Hi there 👋 Thanks for sharing your idea with us. We've let our team know this is something you'd be interested in seeing in the Monzo app in the future. If you have any other suggestions for us, we're always happy to hear them!

@monzo I have an idea Why don’t you create a way people who get their Salary paid into Monzo and then have the ability to choose through you guys to then be paid monthly, weekly or daily? I get paid monthly and it’s impossible for me to manage, I’d rather be paid weekly but

@TanyaMetcalfe2 Hey Tanya 👋 We’re so sorry about the trouble you’re having. Please could you drop us a DM so that we can help in a little more detail? We're a little restricted by the character limit here. Thanks! twitter.com/messages/compo…

@monzo can we have an option to go basic? I don’t need investment advice with - 2k DONT need a reminder the man has the money ya know? Ya welcome to look through my account at the msg ℹ sent to my kid. Just an idea 💡 some people banks are essentially a life line not an investment tool 🔨 👩 🙏

@CafeCodeine8 Hi Matthew 👋 We're really sorry to hear what's happened. How frustrating. Please reach out to us in the Mozo app and we'll be more than happy to take a closer look at what's gone on here. Thank you.

@ItsEnglishDom Hey there 👋 We're sorry to hear about the trouble. Please send us a DM with a bit more information or reach out to us in the app, and our team will do everything they can to help. twitter.com/messages/compo…

@monzo please stop playing with my money.

@RubyandBethany2 Hi Rob. We're sorry for the trouble here, and know how frustrating it is to lose access to your app. If you need help with this, please email help@monzo.com, or to raise a complaint, you can email complaints@monzo.com. The team will be happy to look into this for you.

@monzo the app is getting on my nerves, what's the point of having biometric sign in and the app asking for a pin from years ago. Now its asking for a 2 to 3 minute voice recognition. Not good

@nadlique68 Thanks for clarifying that for us. Occasionally we may mistakenly block a payment, due to how the merchant has set up their business. We're afraid there isn't a way to update this in the app, but we kindly ask you to chat with us in the Monzo app to feed the example back 👍

@monzo Yes. U16 account/ card. It is a chip shop but the shop name has bar in it so I think that’s where the problem falls. I was hoping if I flagged it. You can correct it on your system.

@monzo hi, how do I update an establishment please? My daughter is unable to use her card there because monzo block it because it says bar in their name. It’s a chip shop. Is this possible? Thanks

@monogramlaundr1 Hi there 👋 Were really sorry to hear about the trouble. Please ask her to email help@monzo.com and we'll be more than happy to look into this. Bank transfers can't credit a closed account, so it might also be worth checking to see if any money has bounced back to his account 🙏

@monzo hey Monzo you chose to shut my daughters business account (and her attached private account) down last year we still don’t have the funds - not much in the biz acc but just found our her grandad has been paying £50 a month into the private one! We have no access!!!!!!

@Michell3856650 Hey there 👋 We’re sorry to hear you’ve not had a call back - we appreciate how frustrating this must be. For security reasons, we can’t look into this here, but please send us a DM or contact us in the app and we’ll make sure this is chased up with the right team for you. twitter.com/messages/compo…

Don’t ever have a @monzo account , held my money for over 3 months , told me they had come to a conclusion and released my money but the fraud team will call that was last week, calls to them they just say a call is scheduled for Wednesday , two Wednesday have gone, Still nothing

@Kenguin34 Hey Kenguin 👋 We're sorry for the mix-up! Please give us a shout in the app so our team can take a closer look and get this sorted for you. We hope you have the best time in Portugal 🇵🇹

Go home @monzo you're drunk, I'm in Portugal 🤣🤣🤣

@SimisolaTomori Hi Simisola - we're sorry you're unhappy with the experience you've had. If you'd like to raise a complaint, you can do this by emailing complaints@monzo.com. The team will be happy to look into this further for you.

Sent over 15 stressful regards mail to @monzo You guys are the most disorganised bank I’ve ever used . Pure bullshit