Melissa

@BillyTalentBand So excited for this show! Been a fan since Try Honesty days and this is my first time getting to see you ❤️ DO ME A SOLID and play kingdom of zod, or white sparrows, or the dead can’t testify… or let me just decide the entire set list, that would be great 🤣

@AirCanada Hi Molly, thanks so much for the swift reply! That link however doesn’t answer my question- I’m wondering since we’ll be stranded overnight in Toronto, if air canada will have a hotel booked for us, or if we need to do this ourselves?

@MelTheScientist Hello Melissa, We regret hearing about your cancelled flight. To know more about our flight disruption policy we invite you to visit the following link: bit.ly/2YM8oeV /Molly

@AirCanada hi team. We are flying tomorrow LHR - YYZ - YQR. The YYZ - YQR leg has been cancelled and we’re rebooked the following day. Will you be booking us in to a hotel in Toronto for tomorrow evening (15th) or do we do this ourselves?

We’re travelling with 2 small children and want to be prepared for what awaits us in Toronto. Thank you!

@KLM Yep I will do- apparently you can blame weather for delaying us by 3 days, and also for a flight that was cancelled 2 days before departure… you must have some clairvoyant staff working for you! Exceptional! I’ll be escalating this as far as small claims if necessary.

@MelTheScientist <<If you wish to reply to my colleagues from the Customer Care department, you can do so by replying to the email received from Customer Care. Please make sure to not change the current subject of the email.

Hi @KLM. My flight disruption compensation claim has been refused due to “weather” being an exceptional circumstance, but I can show the weather in both locations being bright and sunny, with no wind, and literally thousands of flights arriving and departing both airports.

@andycloquet @KLM I’m sure they’ve blamed the weather for this as well 🫠🫠🫠 what an absolute shambles of an airline. I will absolutely never fly with them again and I am currently collecting all of the evidence I’d need for small claims court action. Just absurd.

@andycloquet @KLM Cheers Andy, I will absolutely go down this route if needed- they offered us a flight that would have arrived 3 days late, and no other airline cancelled more than 3 or 4 flights in/out of Schiphol that day. It’s such an absurd claim. There were articles written about the chaos!

Ours was one of few that was cancelled. How on earth can you blame the weather for that? This is absolutely absurd and I wish to escalate this claim. Please let me know how to do this.

@KLM @MarceloRuiz14 Can you really blame people for contacting you in multiple ways when we’re waiting weeks or months for refunds? It’s a total joke at this point, we’ve been waiting nearly 8 weeks for compensation after you stranded us in Spain.

@MarceloRuiz14 Hello, I noticed that you have been in contact with KLM via Facebook as well and I am glad that you have already received a response. I kindly ask you to keep the communication via one channel if possible, to avoid any miscommunication. Thank you for your understanding.

I have filed a #claim on January 2022 and it's been 7 months I haven't received an answer. I have tried to contact them via messenger and WhatsApp and not succeded. Does anyone have gone through the same? Is it possible to sue @KLM or make a legal claim to local authorities #EU?

@KLM @yalipan666 Was their response any help, @yalipan666? We’ve been waiting 6 weeks and keep getting the same stock response

@yalipan666 I have responded to you via DM.

@KLM any help or supports here? Please!

@KLM That’s really poor. I understand there are challenges but “several weeks to several months” is not only so vague as to be completely unhelpful, but the timeline on that is staggering. I’m out of pocket £1000 which is accumulating interest on my credit card. Who pays for that?

@MelTheScientist I cannot give you an exact time indication. You can currently take into account a processing time of several weeks to several months.

@KLM we are still waiting for our compensation from 6 weeks ago, after being £1000 out of pocket because KLM stranded us in Spain. Do you have an estimate of how long these claims will take to process?

@KLM We’ve had this response from you about 5 times already. Can someone please let me know the approximate wait time for these claims to be resolved?

@MelTheScientist I understand that you would like to see this resolved as soon as possible. Please, be aware that due to high volumes the reply may take longer. Customer Care will contact you directly for the further handling of your case in due time. I appreciate your patience in the meantime.

@Tesco hi team! We have an order scheduled to arrive this evening 6-7 which I thought I had cancelled by moving to a later date but apparently have not. Is there any way to cancel now? Thank you!

@Fredcullen21 @Flight_Refunds @KLM It’s really frustrating!

@MelTheScientist @Flight_Refunds @KLM Good luck!! Ive been trying for months!!! Xx

@KLM hi, it’s now been 5 weeks since you cancelled our flight and stranded us in Spain. Any idea when we can expect compensation? We are £1000 out of pocket and need to be reimbursed.

@KLM we’ve been waiting nearly 3 weeks for compensation after you cancelled our flights and rebooked us to arrive 3 days late. Our credit card bill will be due soon. How long are we meant to wait, being over £1000 out of pocket? Can we bill you for interest on our credit card?

@KLM can you please inform how long it’s taking to process compensation claims? We are significantly out of pocket due to you cancelling our return from Alicante and really need the money back. It’s causing us significant hardship- we can’t wait for weeks.

@KLM I’ve seen this stock robot answer at least a half dozen times now and it does not answer my query.

@MelTheScientist I can understand that this was not how you expected your journey to go. For unforeseen expenses due to a cancellation or a flight delay, you may request for possible compensation through this link: klmf.ly/3IAq9Qr.

Hi @KLM, you’ve cancelled our flights twice now. Told us to see a desk agent in Alicante airport- I am here and there is no desk agent in this airport as confirmed by ground force. What do you suggest I do now?