Siyue Meng

@BootsHelp Hi I’ve sent a DM, but up to now there is no response yet...

@MengSiyue Hi Siyue, I'm sorry to hear that. Please could you send us a DM with your full name, full address, contact number and order number. We can then look into this for you. Thanks, Lucy ow.ly/BjoY30rmzJf

@BootsHelp Hi I’ve ordered some fragrances online, the tracking information says the parcel was delivered 26 Dec 2020, but the reception of my school did not receive it. Then I’ve received an email from Boots telling me the that the royal mail investigation says the parcel was

@BootsHelp Hi one of my parcel is lost and now I can see online that a replacement parcel is despatched. But in the lost parcel there should be three items whereas in the replacement parcel there are only two. Could you please check the reason. Thanks

@BootsHelp Hi I’ve ordered some fragrances online, through the tracking information says “delivered” but actually it did not arrive at the reception of my school. I ordered things and I did not get them. Why can’t I get the refund? Please help me. Thanks.

not arrive, and I don't think it's fair that I should take the responsibility. So I ask for refund. Thanks a lot.

delivered and it is confirmed via GPS, but I went to the reception every day since 26 Nov, none of the porters saw the parcel. I contacted Boots via phone several times, and the staff members tell me there is nothing they can do. But whatever the reason, the things I ordered did