Mercedes-Benz Canada

@Shaminderk1313 Hello Shaminder, thank you for reaching out to us. We suggest reaching out to your closest authorized dealer. As they are the ones best equipped to help answer this question. We hope this helps! spr.ly/findadealer OR thesmart.ca/ca/en/index/de…"

@MercedesBenzCDN Mercedes sprinter 2025 144wb stand roof white. Colour 20000 kms transmission got bad . I purchased new vehicle because my last 10year was very bad with repairs .but its not stopping

@Shaminderk1313 Hi Shaminder, you can email the National Customer Relations team at cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 and include your name, VIN, email and phone number, and if applicable, the dealership you visited. Once you do so, a representative will be in touch.

@MercedesBenzCDN 20000 kms sprinter van transmission got bad

@Shaminderk1313 Hi Shaminder Khokhar, you can email the National Customer Relations team at cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 with your name, VIN, email, phone number, and if applicable, the dealership you visited. Once you do so, a representative will be in touch.

@MercedesBenzCDN Hello i purchased 2025 spntr van. After 20000km its transmission got bad . After replacing it . It drive never like before . Suddenly jerks. Growling noise , gear shifting issue . Many more .. we lost our trust On its reliability. We are requesting u to help.

@Shaminderk1313 Hi Shaminder, you can email the National Customer Relations team at cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 and include your name, VIN, email and phone number, and if applicable, the dealership you visited. Once you do so, a representative will be in touch.

@MercedesBenzCDN I bought sprinter van 2025 new .after 20000 kms . Its transmission failed .oakville dealer replace it .But transmission sound i.e jerks, while parking On red lights growling sound. Plz help me to replacement. Van. My confidence in reliability has fell abart

@untipobrillante Hi Dr. Roberto Godoy, Please reach out to our Customer Assistance Centre (CAC) team at: me-connect.can@cac.mercedes-benz.com or call them at 1-800-387-0100 for assistance. Please, include your full name, VIN, contact email and phone number. Hope this helps!

@MercedesBenzCDN I can use the app because the keyboard is not piping up

@untipobrillante Hi Dr. Roberto Godoy, thank you for reaching out to us. You can email our Customer Assistance Centre (CAC) team at: cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100. Hope this information helps!

@MercedesBenzCDN do you have any customer service phone number?

@thenamanarora Thank you for bringing this to our attention. You can email our Customer Assistance Centre (CAC) team at: cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 to discuss the situation. Once you do so, a representative will be in touch.

@MercedesBenzCDN @MercedesBenz Spent $120,000+ on a Mercedes expecting premium engineering — what I got was rusted brake calipers showing through the wheels within weeks. Dealership response?- Not covered under warranty. So a luxury car comes with visible rust and zero solution?

@doc2k16 Hi Dale, you can email the National Customer Relations team at cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 and include your name, VIN, email and phone number, and if applicable, the dealership you visited. Once you do so, a representative will be in touch.

@MercedesBenzCDN ‘24 EQE and the latest update has removed some options such as the sound experience. There was 4 now 2. And word is I have to pay to get it back. Not happening. Maybe my last Mercedes experience. Tired of the nickle and diming. #ImDone @napstampa

@Ahmad_bassam7 Hello, We suggest reaching out to your closest authorized dealer regarding your enquiry as they are the ones best equipped to help answer this question. We hope this helps! To find your nearest dealer click here: spr.ly/findadealer

The Mercedes-AMG SL will put a smile on your face and the wind in your hair. In the most exhilarating way possible. #AMGSL #TheStarIsReborn #MercedesAMG

@RoshdiAdel Hello Adel, thank you for reaching out to us. We suggest reaching out to your authorized dealer regarding repair options as they are the ones best equipped to help answer this question. We hope this helps!

@MercedesBenzCDN My GLC 300 serpentine belt snapped and damaged steering wires. Dealer wants $6k+ to replace the entire system. Why no repair option for just the wires? Safety + cost concern.

@ThedEAN2021 Thank you for bringing this to our attention. You can call or email our Customer Assistance Centre (CAC) team at: cs.can@cac.mercedes-benz.com / 1-800-387-0100 to discuss this situation. Once you do so, a representative will be in touch.

@MercedesBenzCDN My brother leased our family’s fifth Benz and then he died a month later. Mercedes response is to threaten the family with a letter demanding the purchase price. Classsy! I guess there will be no sixth Mercedes for this family.

@No3mani Thank you for bringing this to our attention. Please note that our Customer Assistance Center (CAC) is the appropriate department to discuss this situation. You can email them at: me-connect.can@cac.mercedes-benz.com or call them at 1-800-387-0100.

@elksherd Hello Phil, thank you for bringing this to our attention. Please provide your contact information (email address and phone number), vehicle identification number (VIN) and we will ask our Customer Assistance Centre (CAC) Team to contact you to follow up.

@MercedesBenzCDN why can't i build a EQE on your site? errors galore

@Slow22Life Hi, You can reach our Customer Assistance Centre (CAC) at cs.can@cac.mercedes-benz.com including your name, contact information, VIN and the name of the dealership involved or call at 1-800-387-0100. Once received, the request will be assigned and an agent will follow up.

bought Mercedes-Benz 2024 GLE350, at December 2023. I got the repairs twice for same reason but this problem is recurring. Already third times, display is gone; hopefully, electrical connection to engine is not gone.

@Arman31416 Thank you for bringing this to our attention. You can email tour Customer Assistance Center team at: cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 to discuss the situation. Once you do so, a representative will be in touch.

@MercedesBenzCDN I’m reaching out regarding my car, which has been in service for over 5 months due to a tire pressure sensor issue. Each time I contact the dealership, I’m told they are either working on it or waiting for a response from Germany. This 5-month wait is not reasonable. When I ask for a deadline, I’m told they can’t provide one and are still working on it. I’ve visited multiple times, called customer service, and escalated my case to a supervisor, yet the issue remains unresolved. Additionally, when I inquired about lemon law and buyout options, my requests were refused. I would appreciate your assistance in expediting this process. Thank you.

@Outdoorbrit1 Thank you for contacting us. We recommend contacting the parts department at your local Mercedes-Benz dealership and a parts specialist will be pleased to assist you further. To locate the nearest Mercedes-Benz dealership, please click on the link below: spr.ly/findadealer

@MercedesBenzCDN Does your electric Sprinter have the NACS charger? If not, when will it do so?

@RenfrewDieppe Hi Renfrew, You can reach the Mercedes-Benz Canada Customer Assistance Center (CAC) at cs.can@cac.mercedes-benz.com. In your request, please include your full name, contact information, vehicle identification number (VIN) and the name of the dealership you dealt with.

#mercedesbenz Vancouver Canada collision and parts service is the worst on the planet, frustrating delays, internal supply chain Germany bottleneck, finger pointing , why buy a Mercedes if no after sales repair support ? 👎👎 @MercedesBenzCDN @MercedesBenz

@NaveenEipe Hi Naveen, thank you for bringing this to our attention. You can reach the Mercedes-Benz Canada Customer Assistance Center (CAC) at cs.can@cac.mercedes-benz.com. Once received, the request will be assigned and an agent will follow up within 2-5 business days.

@MercedesBenzCDN Thanks! Just went to my preferred/local dealer @StarMotorsOtt Unfortunately, there seems to be a glitch in both the in-car system and the app- still cannot program the start-stop time for the home charging! The car begins to charge as soon as it is plugged in! #WorkingOnIt

@MercedesBenzCDN Any quick tips on how to setup the home charging to start and stop at set time? #PHEV #GLE450e On the #MercedesMeApp or in car?

@NaveenEipe Hi, thank you for bringing this to our attention. You can email the National Customer Relations team at: cs.can@cac.mercedes-benz.com or call them at 1-800-387-0100 to discuss the situation. Please include VIN, full name and contact information.