MetaMask Support

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

It sounds like you've been communicating with fake support, please be careful! The only way to contact the MetaMask Support team is by using the "Contact Support" field on support.metamask.io. I'd suggest reaching out to our support team following what I've shared above, they'll be able to take a more in-depth look at the entire situation you're encountering.

@MetaMaskSupport Your support team sent me a message and they said to me that send over 100$ ethereum to my wallet to fix my problem to Bobo migration but that pick up my money and doesn’t solve my problem 136$ of my wallet gone

We are continuing to receive reports of email phishing campaigns asking users to "verify" their wallet to comply with KYC regulations, along with other types of "verification mandates". These emails are SCAMS! MetaMask wallets are NOT ASSOCIATED with user email addresses!

@frostyz Sorry to hear about that frustrating experience. It's likely an RPC setting that needs to be adjusted. Please reach out to our Support team at support.metamask.io -> Contact Support -> Connect Wallet and we'll be glad to assist.

I literally just tried to send a transaction on MetaMask from Wallet A to Wallet B. It was not working. Finally importted my last wallets to Rabby and ready to delete the app i used since 2018. Was nice, but you completly lost the game, gg.

Hi there, something you could try regarding this: Disconnect from the site, clear browsing data from Settings > Security and Privacy, then try to reconnect & see if you get the prompt now. If after trying this you're still experiencing the same issue I'd recommend reaching out to our support team at support.metamask.io by using the "Contact Support" field there, they'll be able to take a more in-depth look at what might be causing this.

@MetaMask @sue_xbt Your mobile app doesn t prompt sign messages . And it s not my phone or the app version .

You must use only ONE wallet for ALL your crypto: Phantom or Metamask Which would you choose?

@JJ_Physike07 Hi, please make sure you have the latest version of MetaMask (guide on how to update here support.metamask.io/configure/wall…). If you're already on the latest version, please contact our support team at support.metamask.io so they can take a closer look at what might be causing this.

@MetaMask @HyperliquidX Please I need help my metamask cannot connect to BNB, Polygon, and many other networks... Also it cannot be detected by SIDRA for wallet connections. Can you guys help out with this situation 🙏

Perps are now live on MetaMask extension. Go long or short directly in your wallet. Directly in your browser. Powered by @HyperliquidX.

@lipinoleg1 @MetaMask @themiracle_io Hi there and thanks for reaching out, which one of the benefits are you facing difficulties with exactly?

@MetaMask @themiracle_io why can't I get it? The deadline was June 3rd!

The fox comes with benefits. 🦊 MetaMask Mobile just got an upgrade: discover tailored benefits, exclusive access, and airdrops you’re eligible for! Powered by @themiracle_io.

@Swishmeta Hi and thanks for reaching out about this! Please make sure you're on the latest version of the app, if you're already on the latest version, I would recommend contacting our support team at support.metamask.io, they will be able to take a closer look into this.

Why can’t I send @unishorns?

@shloch Hi and thanks for reaching out about this! Are you still unable to login? If yes I'd suggest reaching out to our support team at support.metamask.io by using the "Contact Support" field, they'll be able to investigate what might be causing that error to appear.

Hello @MetaMask ; just created my virtual card account Immediately after creation, i cant login <--i get "invalid login details" something i just complete 3 seconds before. This happened on repeat

@Chekopx Hi there and thanks for reaching out about this! I would recommend contacting our support team about this at support.metamask.io by using the "Contact Support" field there, they will be able to take a more in-depth look at the issue you're experiencing.

@MetaMask Dear uncle Meta! I have problems with predictions market in MetaMask app, How are the fix it going?

Figma is reporting earnings in less than an hour, and $FIG is already up 6% today. Trade it directly in MetaMask. ⤵️

@Thecryptokidder Anytime, here to help! If the transaction is successful on the block explorer the tokens should have arrived at the address you've sent them to. You can see both the "from" and "to" address by looking up the transaction id on the explorer.

@MetaMaskSupport Thanks for responding, it's updated ofc. Okay I'll reach out to the support team and request help. Regarding the network's block explorer, it's been approved on my end on tokenpocket so how does he go about it from his metmask

Ngl, this has got to be the worst update @MetaMask has ever done, Tron and Sol got added. Okay cool but why disintegrate everything the users live for. Everything just looks mehh, not organised, shabby interphase and mechanics and transactions seem to take forever to be confirmed

Hi and thanks for reaching out about this. If you're experiencing slowness on the app or any issues with it whatsoever I would first recommend trying to update it to the latest version if you haven't already. If you are on the latest version and it's persisting please reach out to our support team at support.metamask.io by using the "Contact Support" field there. They'll be able to take a closer look at what might be causing it. Regarding the CORE token issue, have you checked the network's block explorer to see the status of the transaction?

Everything on the app is just sluggish and I miss the old metamask. Everything was just simple, in order and lastly it got the job done. Btw @MetaMaskSupport I sent 60 core to a friend from tokenpocket wallet and he's yet to receive it, it's been minutes already. Pls see to it

@SmarterAbhi24 Hi, it would be best to contact our support team at support.metamask.io by using the "Contact Support" field there. They will be able to take a closer look at the issue you're encountering.

@MetaMaskSupport Hi, I added custom network BTC to my MetaMask in 2024. BTC balance was 0 .09486, but now in 2026 nothing is s shown or displayed

@tonysolano777 @MetaMask Hi and thanks for reaching out! Please make sure you're on the latest version (guide on how to update here support.metamask.io/configure/wall…). If you're already on it, please reach out to our support team at support.metamask.io so they can take a look at what might be causing this.

@MetaMask Your laggy app is simply driving me crazy. It's the dumbest and slowest wallet ever made, made on the fly by a schoolboy. After 4 years of using it, I've only seen it get worse.

Hi and thanks for reaching out! Could you please reach out to our support team at support.metamask.io by using the "Contact Support" field there regarding your first issue? They'll be able to take a more in-depth look into it. About your second inquiry Ethereum and other networks compatible with the Ethereum Virtual Machine (Linea included) public addresses all share the same format and they aren't case sensitive.

The future begins NOW. MetaMask Card is now live in the United States. 🇺🇲 👇

@SmarterAbhi24 Hi, resetting your password depends on whether you created your MetaMask wallet by connecting your Google or Apple account, or by writing down your Secret Recovery Phrase. Please see our knowledge base article which delves into both in more detail: support.metamask.io/configure/wall….

@MetaMask Hi, I forgot my password please guide how to retrieve it?

We make crypto trading easy. Swap across networks in one move with MetaMask.

@web3nodee We’re very sorry for the trouble. We are already investigating the issue. Please reach out to our Support Team so we can assist you directly. Go to support.metamask.io -> Connect Wallet under Contact Support

I was totally disappointed today by what i call Metamask negligence. I deposited Monad MON token from my EOA address using metamask wallet. Ordinarily, my MON deposits are deposited within a minute but this one took more than an hour and I had to ask in Monad discord if someone had similar issue. Luckily enough, someone told me he experienced same problem recently...He was told by Bybit support that the deposited was executed via a contract and the Cex exchange don't support it. If metamask can risk users funds in ways like these, i feel they are not ready for this market. They know some Cexs don't support deposits via contracts and users can lost their funds in the process but still, metamask do such dangerous transfer executions via contract. What if the money i transferred is my last card? What if i want to settle emergency bills? It is high time Monad look into the possibilities of removing the chain support from Metamask wallet. Yes, it is possible.

@MeySang178095 Hi, are you trying to say that you've sent ETH on Base to an exchange? If yes you should be able to look up the transaction id on a Base explorer like basescan.org and there you'll see the status of the transaction and the address where the ETH arrived.

@MetaMask Yesterday I sent USDT base network from Metamask to ETH network door, it was deducted in Metamask but it hasn't been entered in the door. The transaction from Metamask was on May 11, 2026. So what should I do, where are the coins now?

@devodoodie Hi there and thanks for raising this, could you please get in touch with our support team at support.metamask.io by using the "Contact Support" field there? They will be able to take a more in-depth look at what might be the root cause of the issue you're experiencing.

@MetaMask @MetaMaskSupport used to put gas up, click swap, bang almost instant confirmation even on eth now im met with this 90% of the time

how does metamask experience just get worse and worse as time goes on @MetaMask @MetaMaskSupport. no longer an "aggressive" preset under gas, constantly doing "Smart transactions" and they take forever and then fail, even putting the gas up 10x the suggested.

@dev_alit33445 @MetaMask Thanks for letting us know! In addition to reporting this here, you can submit the issue to our support team via the 'Contact Support' option in MetaMask mobile. Mobile bugs can also be reported on our github at github.com/MetaMask/metam… via 'New issue'.

@MetaMask We found an issue with MetaMask Mobile on Android. @MetaMaskSupport When opening a dapp from one route, navigating to another route, and then requesting a signature, MetaMask reloads the dapp back to the original entry route.

@MahirrKlc Hi, please make sure you have the latest version of the app (guide on how to update here support.metamask.io/configure/wall…). If you're already on the latest version, please contact our support team at support.metamask.io so they can take a closer look at what might be causing this.

@MetaMask Your mobile application does not open.

imagine needing permission to manage your own money? not your keys, not your coins.

@the_arc_J69 Hi and thanks for reaching out! Our "Getting started with MetaMask Card" knowledge base article should take you through all the steps: support.metamask.io/manage-crypto/… Please feel free to let us know if you have any specific questions!

@MetaMaskSupport How do i obtain a metamask card to use my USDC ??