Mike Hughes

Focusing on #CustomerExperience and innovation helps businesses build a love for their brand. Forming a lasting emotional bond with your customers will be rewarded with customer loyalty, as 73% of customers spend more on brands they love. Read more here: bit.ly/3lHs8eQ

@wef found 87% of companies believe digital will disrupt their industry, but only half admit they are prepared for it. As 90% of #DigitalTransformation projects fail, businesses must create a network of change and up-skill their employees. Read more here: bit.ly/3xyMIAR

Is your business adaptable to ever-evolving customer needs? @Computerworld believes digital integration is the key to participating in consumer journeys at each phase, elevating your #CustomerExperience offering. Read more here: bit.ly/3YVD7j9

@Gartner_inc surveyed 650 supply chain leaders to get a preview of their strategic plans for the future. 80% plan to adopt key components such as sustainability and human-centric work design in the next 5 years. Learn more insights from @Gartner_inc here: bit.ly/3RImYuY

Ambitious transformation programmes innovate faster and improve #CustomerExperience. Committing to KPI-aligned long-term targets with a structured approach is a vision @McKinsey thinks leaders must adopt to for successful transformation. Read more here: bit.ly/40Do7Id

@BCG found 70% of #DigitalTransformation projects fall short of their goals despite having clear strategies. Fitting in #AI might seem like an extra challenge, but potential returns from #CustomerExperience are exponential. Read more via @VentureBeat here: bit.ly/3jJnUTe

@BCG found 70% of #DigitalTransformation projects miss their goals, despite having clear strategies. Fitting in #AI might seem like an extra challenge, but the potential returns from #CustomerExperience are exponential. Read more via @VentureBeat here: bit.ly/3jJnUTe

Inspiration, storytelling, decisiveness, flexibility. Adopting these 4 tenets of #Leadership skills will empower your #DigitalTransformation journey, helping to drive innovation, foster cross-org momentum, and make confident decisions. Read more here: bit.ly/3WYbkx3

Solving a customer’s issue is a basic necessity. To gain a competitive advantage, companies must delight their customers through transforming #CustomerService by bridging the knowledge gap and making each interaction helpful and memorable. Read more here: bit.ly/3kVa2pd

2022 was a historic year for investment in generative AI start-ups. It’s integration into customer processes improves the #CustomerExperience exponentially. Read more from @ZDNET about the future of customer engagement here: bit.ly/3l8vNSM

Successful #DigitalTransformation retains customers by offering a seamless experience. Business leaders digitize end-to-end processes and transform the complex parts of their businesses to achieve just this. Find examples of successful #DT strategies here: bit.ly/3D8cdfq

Interesting @wef piece on how #DigitalTransformation and #ESG are two compatible business goals. New IT can produce more desirable business outcomes. If #DT supports ESG factors (and vice-versa) ESG will be more effective and efficient. Read more here: bit.ly/3CGfBxK

The key to enhancing employee and #CustomerExperience is for teams to buy into the #DigitalTransformation strategy. There are many tenets to develop that create a successful team. Amongst these are investing in information security and #AI. Read more here: bit.ly/3XzZHh0

Small businesses make up 90% of global businesses and account for 50% of GDP worldwide. They are so important to a strong and sustained global recovery. @wef advocates that adopting #Digitalization strategies will make this possible. Read more here: bit.ly/3kuw6XF #WEF23

@PwC revealed 73% of CEOs think global growth will decline this year. Yet @wef says it's never been more important for businesses to prioritise #DigitalTransformation and invest intelligently to remain competitive, even in a downturn. Read more here: bit.ly/3XrcItk #WEF

@Davos highlighted the threat of geopolitical instability due to the impact of catastrophic cyberattacks. As companies invest in #DigitalTransformation boards must adopt a strategy that embeds cybersecurity across the enterprise. Read more here: bit.ly/3XgKCke #Davos2023

“Every company is a software company”. To become a business leader in an increasingly digital world, @McKinsey states that it is essential to act like a software company. Find out the necessary cultural transformation steps from @FortuneMagazine here: bit.ly/3Ger6at

Companies will successfully grow #CustomerLoyalty by reducing buyer effort, not through delighting the customer. Reducing the buyer’s work to solve problems demonstrates that it is simple to do business with your company. Read more from @Entrepreneur here: bit.ly/3vDJ4EL

This week @SchneiderElec is participating @Davos, where we will discuss the problems affecting the climate and energy crises. On 18/01 @ 11:30 CET, our Chairman & CEO, @jptricoire, will share his insights into Twinning Energy with Digital. Read more here: bit.ly/3GEjEf8

As the cost of applying #AI tech has reduced, so have the barriers to entry. With @HarvardBiz finding almost 75% of companies are investing in #DigitalTransformation initiatives, 2023 will see increased AI adoption and innovative solutions. Read more here: bit.ly/3vIErcF