Mike Smart

We've just published the May edition of our #ITServices newsletter on #LinkedIn. Click the link to subscribe: linkedin.com/build-relation…

'The top vendor selection criteria are #CXtransformation and innovation aligned with travel, transportation, and hospitality needs for #AI + human delivery, agility, and specialization.'

'Improved customer satisfaction is the top client priority and has the highest vendor effectiveness.'

'The next goal post for the industry is delivering #AI-based value, likely with the support of #agenticAI strategic advisors.'

A new @NHInsight report by @IvanK_NH analyzes the worldwide market for #CXServices in #Travel, #Transportation, and #Hospitality: sowo.kr/hTBAVPwW #CXtransformation #CX #AI

We've launched a new #OperationsTransformation Insights Newsletter. It provides a round-up of @NHInsight's research & thought leadership, a summary of recent market happenings and more... linkedin.com/pulse/operatio…

Most #GenAI investments are for use cases including service delivery optimization, legacy modernization, and managed services automation...

With #AI solving challenges through automation and data intelligence, service vendors are focusing on leveraging agents and #GenAI for service delivery...

.@AkhilaH_NH has published a new @NHInsight blog post – '@Nasscom ‘26: IT Service Vendors Realign as AI Orchestrators' reimagine.nelson-hall.com/articles/nassc… #ITservices #AI #GenAI #AgenticAI #Talent #cybersecurity

.@nttdata_inc is investing in #agenticAI across applications and #BPS, including Agentic BPaaS, NTT DATA AI for Contact Center, tech debt modernization, and #AI-native SDLC...

.@nttdata_inc has recently launched NVIDIA-powered enterprise #AI factories that provide full-stack, domain-specific solutions integrating data, infrastructure, workflows, and governance...

.@JohnL_NH has published a new @NHInsight blog post – 'NTT DATA Focusing on Responsible Innovation & Human-Centric AI': reimagine.nelson-hall.com/articles/ntt-d… #ITservices #AI #AIOPs #AgenticAI #BPS #Innovation @nttdata_inc @NTTData