Mittal

Air India, this is disappointing. I reported baggage damage on my flight and followed up multiple times, yet there’s still no refund or clear resolution. It’s been weeks of reminders with no meaningful response.#airindia #AirIndia #CustomerService #TravelExperience

@airindia I have already shared the proposal to get two new bags from @airindia instead of compensation, please respond on the same- expecting co operation on the same.

@Mittal1478 While we hear you, Sir. We understand that we've already shared a detailed resolution with you via the same email for your reference. We shall get back to you with further updates via the same.

Air India, this is disappointing. I reported baggage damage on my flight and followed up multiple times, yet there’s still no refund or clear resolution. It’s been weeks of reminders with no meaningful response.#airindia #AirIndia #CustomerService #TravelExperience

@airindia @airindia @MoCA_GoI I am not agree with the compensation Airindia is offering, I have proposal - please send two new bags to my home to close this case. If you are agree with this proposal and confirm accordingly I will share shipping address.

@Mittal1478 Dear Ms. Mittal, as checked our team has responded to you via email. We request you to kindly review the same and share your consent via same email so that we can assist further. Thank you for your understanding.

@airindia @airasia please check what your team has responded , I will not going to accept the resolution you people has provided. Need your assistance and help here @MoCA_GoI

@airindia @airindia you please understand the concern, you can not decide on final and the final amount 1300 inr is not at all acceptable, please relook and be reasonable with amount @MoCA_GoI

@Mittal1478 Dear Ma'am, we truly understand your concern. However, the resolution communicated to you has been provided in accordance with our applicable policies and is considered full and final, as conveyed via email. We kindly seek your understanding in this regard.

@airindia I have already informed I will not accept what you have offered, my one bag cost is 1999 and you are offering 1300 INR for two bags?Let me clarify on thing that I am not bagging but I am asking for refund bag damage which was done by @airindia .Be responsible @airindia @MoCA_GoI

@Mittal1478 Dear Ms. Mittal, our team has already shared the best possible resolution via email. Kindly consider this as the full and final resolution from our end. For ease of communication, we request you to maintain a single thread. Thank you for your understanding.

@airindia Hello @airindia I expect to follow the proper policy of bag damage for compensation, please ask your team to share the policy of bag damage, I am unable to understand the logic of 1300 inr for two branded bag damage. Please ask your team to share the basis and logic behind this.

@airindia I can't accept 1300 inr only for two bag damage and another thing I need amount in my accost and not on form of voucher.

@Mittal1478 Dear Ms. Mittal, this is the best we can offer for your concern, and we await your acceptance via email. We seek your understanding.

@airindia Can you please share your policy and basis of 1300 inr?

@Mittal1478 Dear Ms. Mittal, we truly understand your concern. However, the resolution shared with you has been provided in line with our policy and is considered full and final, as communicated via email. We hope for your kind understanding in this regard.

@airindia @airindia thanks for sending the exclusive air India voucher (which can be used at air India travel only) of 1300 inr for two bags damage which cost will be around 12000 to 13000 inr. Are you seriously for this resolution?? @xAviation @MoCA_GoI , need your help on this subject.

@Mittal1478 We truly empathize with your experience as it is taking us longer than usual, Sir. However, please know that we've highlighted your details internally and therefore shall get back to you with further updates via the same email. Kindly allow us a little more time.

@MoCA_GoI Hello sir, Still I haven't received resolution from #airindia

@Mittal1478 Dear Sir, Thank you for bringing this to our notice. Your concern has been forwarded to the concerned airline for necessary action. The airline will reach out to you directly for further assistance. Regards, Ministry of Civil Aviation

@MoCA_GoI I have shared details by direct message

@Mittal1478 Dear Sir/Madam, Inconvenience caused is deeply regretted, please share your Airline name, PNR number, full name, and phone number via direct message for resolving the issue. i.ki.show/F7D488C003 Regards, Ministry of Civil Aviation

@airindia #airindia I am still awaiting for response , it's almost more than 15 days you people are searching for resolution, why this simple matter is taking this much of time to resolve?

@Mittal1478 Dear Ms. Mittal, currently we are reviewing the details shared by you. We will get back to you over the email once the necessary checks are completed.

@airindia Please share the resolution date to be close

@Mittal1478 Hi, we understand that the resolution is taking longer than expected. Please rest assured that we are actively working on this and will share an update on email at the earliest. Thank you for your patience and understanding.

@airindia It has been almost month now, you are testing the patience of consumers and even your customer care executive doesn't pay attention to reply.

@Mittal1478 Hi, we hear you. We've highlighted your details internally and therefore shall get back to you with further updates via the same email. We seek your patience in the meantime.

@airindia Case # 39202485

@Mittal1478 Hi, we hear you. Please help us with the reference case ID or the email ID from which you have written to us via DM for us to look into it.

@airindia Hi case ID is # 39202485