Mk Rajput

As discussed on Twitter/X, I was assured that the matter would be resolved and I would receive a callback at 3:30 PM, which did not happen. I was again informed that I would receive a call yesterday at 6:30 PM, but again no call was made. This repeated delay and lack of commitment is further increasing customer dissatisfaction and inconvenience in an already pending case. I request Ford India to please treat this matter seriously, provide a responsible point of contact, and ensure a proper resolution without further delay. I urgently require my vehicle release and a clear written clarification regarding the disputed work and billing.

@MkRajput0067 A Ford team member will be in touch with you by 6:30 PM today. We would like to request your patience and understanding until the team gets back to you. Thank you! <KP>

@FordIndiaHelp My vehicle has been at your workshop since 21st April, and even after almost one month, I have not received any clear, transparent resolution or proper justification regarding the repairs carried out. I had submitted the vehicle only for specific and clearly identified issues related to suspension/shock absorbers. However, several major repairs were carried out without clear written approval, without a phased authorization process, and without a transparent itemized quotation including part numbers prior to execution. Despite multiple requests, I have still not been provided with: Signed authorization for major repairs Detailed quotation with part numbers Before/After inspection or trial report Clear technical justification for the major replacements carried out Additionally, my vehicle had other pre-existing concerns such as driver seat spring damage and a minor body dent, which I had also planned to get repaired. However, due to the ongoing dispute and lack of clarity in the current process, I have been unable to proceed further. The vehicle (2017 model) also has a long-standing water leakage issue, which has still not been resolved, resulting in floor damage and rust concerns. Due to lack of proper documentation and approval transparency, I am unable to verify or accept the repair decisions that have been made. Furthermore, I do not agree with the final billing for any work that was not clearly approved by me or properly quoted with part details in advance. This dispute cannot be considered closed at this stage. I also want to clearly state that this dispute will remain open until full transparency, proper documentation, and a complete review of all work carried out is provided. At the same time, I urgently require this vehicle for essential travel of approximately 500 KM. I was not informed earlier that additional costs such as towing or delivery charges beyond a reasonable range (including long-distance or 200+ km related charges) would be applicable, which further adds to the lack of transparency in communication. Therefore, I request that my vehicle be mandatorily released by Friday (by 4 PM), along with a clear explanation of the current work status and billing details. This is not a routine service issue, but a serious matter concerning transparency, authorization procedures, and accountability expected from a branded authorized workshop. I request @FordIndia to urgently review this matter and ensure both a proper resolution and immediate vehicle release.

बंधन ही ब्रह्मांड है।

“इश्क़ जो सती बन गया।”

“खामोश सवाल"

@FordIndiaHelp You had committed to calling me at 6:30 PM, but I still haven’t received any call. I have been continuously waiting. Please provide a clear update and let me know the exact time by which I will receive the call. Repeated delays are becoming very frustrating.

“My patience is running out. Last time your customer care assured me that a call would be made at 3:30 PM. I waited accordingly, but the call did not come, and now you are saying 6:30 PM. What kind of joke is this? Please provide everything to me in writing and give a confirmed time commitment, because repeated delays are not resolving the issue.”

@FordIndiaHelp Please conduct an audit at the Ford showroom without prior notice. It seems that either the seriousness has been compromised or vehicle deliveries have been stopped. There appears to be no concern or care for customers anymore.

@FordIndiaHelp The vehicle was reported in the evening on the 21st. The entire work was done on the 22nd. On the 27th, an estimate was provided without part numbers, and the parts were already installed in the vehicle. Even the part numbers were not mentioned later. I had to regularly follow up for 7 days, only then they sent the estimate, which they were calling a quotation; I have also attached it. Is this the standard of Ford?

@FordIndiaHelp Is this the Ford job card standard?”

@FordIndiaHelp Is this a final quotation?”

@FordIndiaHelp Is this a final quotation?”

@FordIndiaHelp Additionally, I would like to highlight that I have sent multiple emails regarding this issue, and I have also received several emails from Ford’s system/team side. However, most of the responses appear to be automated acknowledgements, and I have not received any meaningful or serious response addressing my concerns. This lack of proper human response and engagement reflects a serious communication gap and negligence in handling an ongoing customer dispute. I request you to kindly treat this matter with urgency, ensure a proper detailed response, and facilitate immediate resolution. As already stated, I urgently require my vehicle and request that it be released to me by tomorrow.

@FordIndiaHelp My vehicle has been at your workshop since 21st April, and even after almost one month, I have not received any clear, transparent resolution or proper justification regarding the repairs carried out. I had submitted the vehicle only for specific and clearly identified issues related to suspension/shock absorbers. However, several major repairs were carried out without clear written approval, without a phased authorization process, and without a transparent itemized quotation including part numbers prior to execution. Despite multiple requests, I have still not been provided with: Signed authorization for major repairs Detailed quotation with part numbers Before/After inspection or trial report Clear technical justification for the major replacements carried out Additionally, my vehicle had other pre-existing concerns such as driver seat spring damage and a minor body dent, which I had also planned to get repaired. However, due to the ongoing dispute and lack of clarity in the current process, I have been unable to proceed further. The vehicle (2017 model) also has a long-standing water leakage issue, which has still not been resolved, resulting in floor damage and rust concerns. Due to lack of proper documentation and approval transparency, I am unable to verify or accept the repair decisions that have been made. Furthermore, I do not agree with the final billing for any work that was not clearly approved by me or properly quoted with part details in advance. This dispute cannot be considered closed at this stage. I also want to clearly state that this dispute will remain open until full transparency, proper documentation, and a complete review of all work carried out is provided. At the same time, I urgently require this vehicle for essential travel of approximately 500 KM. I was not informed earlier that additional costs such as towing or delivery charges beyond a reasonable range (including long-distance or 200+ km related charges) would be applicable, which further adds to the lack of transparency in communication. Therefore, I request that my vehicle be mandatorily released by Friday (by 4 PM), along with a clear explanation of the current work status and billing details. This is not a routine service issue, but a serious matter concerning transparency, authorization procedures, and accountability expected from a branded authorized workshop. I request @FordIndia to urgently review this matter and ensure both a proper resolution and immediate vehicle release.

@FordIndiaHelp Dear Ford India Team, I am sharing the attached documents related to my vehicle repair case for your review. The first Repair Order dated 21 April only contains basic computer-generated observations at the time of vehicle reporting. There is no clear customer approval/signature from my side for major repairs. Later, another handwritten job card/document was prepared, but it is unclear when it was created and on what basis additional major repairs were added. The estimate/quotation was shared only after major work had already been carried out. A quotation is supposed to be provided before repair work begins, especially for high-value components like Steering Rack and Suspension parts. On 21 April, the vehicle was only reported for inspection and breakdown-risk assessment. The visible issues were discussed, while further work was supposed to depend on trial results, technical justification, and budget approval in phases. My concern is: Is this the standard documentation and approval process followed by Ford-authorized workshops? Is replacing major parts without proper written customer approval considered acceptable practice? And after completing the work, saying “if you don’t want these parts, we can remove them” — is this really aligned with Ford’s service standards? I request Ford India to review this matter seriously and provide a proper written clarification regarding the repair authorization process followed in this case. Regards, Manjeet Kumar

@FordIndiaHelp Dear Ford Customer Care Team, I am writing to formally raise a concern regarding my vehicle, which was submitted for service on 21 April. The primary issues reported from my side were related to shock absorbers, tyres, and general inspection. However, during the course of service: Multiple major components were replaced without my explicit written approval or consent. There is no clear record of signed customer authorization on the job card. The standard phased approval process (quotation → approval → repair) was not properly followed. The estimate was shared after the repairs were already completed, which is not as per standard procedure. No before/after inspection reports, trial reports, or technical justification have been provided despite repeated requests. As per standard service practice, work should only be carried out after proper quotation, written approval, and customer confirmation, followed by repair execution and final billing. However, in this case, significant repairs including steering and suspension-related components appear to have been carried out without proper documentation and authorization. I therefore request you to kindly provide: Complete job card along with signed approval records All before/after inspection and diagnostic reports Technical justification for major component replacements carried out without approval Clear explanation of why work was executed without written consent Until proper written clarification and supporting documentation is provided, I am unable to fully accept the invoice as final. Regards, Manjeet Kumar

Emails receive only automated replies with no real response. At Imperial Ford, work was done without proper approval, no job card, and no transparency in records or billing. @FordIndia

I am a Ford customer (2017 Ford Figo Trend | 1,57,000+ km driven). Ford build quality is strong, but service experience has been poor since day one. Trunk & AC leakage issues in my new car remain unresolved despite multiple attempts. #FordIndia #CustomerExperience