Ford India Service

@DineshP14388828 Hi Dinesh, We would like to speak with you to address the complaint better and request your details (Mobile & Email) to establish contact. twitter.com/messages/compo…

@FordIndia Dear Sir, I am a customer of Ford for the last 20 years and I am using Ford car for the last 20 years but my car has rusted at many places and nothing I say is being heard in Ford, I am depressed because of this and my belief in Ford is decreasing.

No matter where you stop, you’re not stuck. Ford Roadside Assistance is on call, 24/7. Reach us at 1800-209-7400 / 1800-103-7400. #CommittedToServe

@rhtpathania Hi Rohit, We sincerely apologize for the unsatisfactory experience. Please send us your contact information (mobile number and email address) via DM so that a member of the Ford team can contact you for assistance. <KP> twitter.com/messages/compo…

@Ford @FordIndia @FordIndiaHelp @FordIndiaHelp My ford ecosport automatic modal started giving problem on low rpm and low speed. And in service center from last 3 month. diagnosis changed several times . Raising the complaint becoming no use as complaint closed without any help.

@ajaypeddi Hi Ajay, We sincerely apologize for the unsatisfactory service experience. Please send us a private message with a brief description of the issue. <KP> twitter.com/messages/compo…

@dadajay1 @Ford @FordIndia @FordIndiaHelp Ford service used to be top notch. Now the dealers are greedy and some service men are even stealing the parts. They are not able to handles the volumes despite exit. This is not a generic comment. But my experience from multiple ford service centers

For sandeep ford motor bhilwara : They quoted unrealistic prices and wen I said will talk to customers they reduce the price 2 old equipment not kept in car . I went again and collected 3 no connection with insurance team. 4 no talking sense @Ford @FordIndia @FordIndiaHelp

@MkRajput0067 A Ford team member will be in touch with you by 6:30 PM today. We would like to request your patience and understanding until the team gets back to you. Thank you! <KP>

@FordIndiaHelp My vehicle has been at your workshop since 21st April, and even after almost one month, I have not received any clear, transparent resolution or proper justification regarding the repairs carried out. I had submitted the vehicle only for specific and clearly identified issues related to suspension/shock absorbers. However, several major repairs were carried out without clear written approval, without a phased authorization process, and without a transparent itemized quotation including part numbers prior to execution. Despite multiple requests, I have still not been provided with: Signed authorization for major repairs Detailed quotation with part numbers Before/After inspection or trial report Clear technical justification for the major replacements carried out Additionally, my vehicle had other pre-existing concerns such as driver seat spring damage and a minor body dent, which I had also planned to get repaired. However, due to the ongoing dispute and lack of clarity in the current process, I have been unable to proceed further. The vehicle (2017 model) also has a long-standing water leakage issue, which has still not been resolved, resulting in floor damage and rust concerns. Due to lack of proper documentation and approval transparency, I am unable to verify or accept the repair decisions that have been made. Furthermore, I do not agree with the final billing for any work that was not clearly approved by me or properly quoted with part details in advance. This dispute cannot be considered closed at this stage. I also want to clearly state that this dispute will remain open until full transparency, proper documentation, and a complete review of all work carried out is provided. At the same time, I urgently require this vehicle for essential travel of approximately 500 KM. I was not informed earlier that additional costs such as towing or delivery charges beyond a reasonable range (including long-distance or 200+ km related charges) would be applicable, which further adds to the lack of transparency in communication. Therefore, I request that my vehicle be mandatorily released by Friday (by 4 PM), along with a clear explanation of the current work status and billing details. This is not a routine service issue, but a serious matter concerning transparency, authorization procedures, and accountability expected from a branded authorized workshop. I request @FordIndia to urgently review this matter and ensure both a proper resolution and immediate vehicle release.

@dadajay1 Hello Ajay, We would like to speak with you to address the complaint better and request your details (Mobile & Email) via DM to establish contact. ^AZ twitter.com/messages/compo…

@yagyaansh We have escalated your concern to the respective team. Kindly allow them some time to revert to you. We request your patience and understanding. <KP>

Can you please update on any action taken? I recieved three calls from your team yesterday out of which none of them seem to understand that this is a complaint agiants the service center where my car was serviced regularly in Delhi. I even asked your team if they have all the details necessary to get my past service records (and they said yes). However, they have till now only contacted the Agra service center, where my car is currently (because that was the nearest service center to where the breakdown took place) Your team has still not given me any updates and hasn't contacted the regular service center in Delhi. This is a serious issue as the car is still not starting. Please escalate!

Dear @Ford @FordIndia my 2018 EcoSport 1.5 Petrol (regularly serviced only at authorized Ford service centers) suffered sudden engine failure on expressway due to timing belt issue at about 1,47,000 km (just days after recent servicing). At no point was timing belt replacement ever advised or recorded despite repeated services. Why? Vehicle is currently at authorized service center and engine still won’t start even after timing belt replacement. Request urgent intervention and support @FordIndiaHelp

@ashishpareek Hi Aashish, The discontinuation of additional warranty sales does not impact the ongoing service commitments. We remain fully committed to supporting the Ford family with the same quality of service you have always expected. <KP>

@FordIndia this company winded its operations in the country with a commitment that they would continue to provide service, recently came to know that they have closed extended warranty services also in 2025 was the customers informed of the same. @FADA_India

@rahulsh08641290 Hello Rahul, We sincerely apologize for the unsatisfactory experience. Please send us your contact information (mobile number and email address) via DM so that a member of the Ford team can contact you for assistance. ^AZ twitter.com/messages/compo…

@FordIndia My Ford Figo (DL-9CAS-5402) has been stuck at Dwarka Ford since 8th April — that's 30+ DAYS. First the warranty was wrongly denied. Then I agreed to PAY OUT OF POCKET. Now they say the BCM part won't arrive until 31st May. #Ford india #Customer service #ConsumerRights

@Manoj_Sharmavds Hello Manoj, We would like to speak with you to address the complaint better and request your details (Mobile & Email) to establish contact. ^AZ twitter.com/messages/compo…

@SaifordBhopal परंतु, सर्विस के 2–3 दिन बाद जब मैंने वाहन चलाया, तो कार में “Engine Check Light” आना शुरू हो गई। इससे मुझे संदेह है कि वाहन का इंजन ऑयल, ऐसी फिल्टर भी सही तरीके से चेंज नहीं किया गया AC कूलिंग नहीं कर रहा। अथवा सर्विस कार्य पूर्ण रूप से नहीं किया गया।

@SaifordBhopal सेवा में, मैनेजर महोदय, Sai Ford Bhopal⁠ विषय: वाहन सर्विस से असंतोष एवं पुनः सर्विस हेतु दिनांक 01 मई 2026 को मेरी कार आपकी वर्कशॉप में सर्विस हेतु आई थी। दुर्भाग्यवश, मैं आपकी दी गई सर्विस से बिल्कुल भी संतुष्ट नहीं हूँ।

@__shikofficial We have escalated your concern to the respective team. Kindly allow them some time to revert to you. We request your patience and understanding. ^AZ

Vehicle at service center since 16 April. Travelled 70 km after being told part arrived, but vehicle still not starting. Now wiring issue unresolved & expert support needed. No alternate support despite delays. Ref: 0800522282 @FordIndia

@Bhupesh78827215 Hi Bhupesh, Please send us your contact information (mobile number and email address) via DM so that a member of the Ford team can contact you for assistance. <KP> twitter.com/messages/compo…

Disappointed that my @FordIndia Endeavour 2.0 (2021) gearbox failed at 98k km. Despite 100% authorized service history, only 20% goodwill offered for a ₹5L+ replacement. 1/2

@RubanD1991 Hi Ruban, Allow us to help. Please send us your contact information (mobile number and email address) via DM so that a member of the Ford team can contact you for assistance. <KP> twitter.com/messages/compo…

@FordIndiaHelp My Ford EcoSport has been stuck at JSP Ford #Bengaluru for 83 DAYS! 😡 Engine fixed, but now waiting indefinitely for a Drive Shaft (GN1Z3B437H) with ETAs constantly pushed (May 10 -> 15 -> 28). Is this your 10-Year Service Promise? @FordIndiaHelp

@TausifThakur A Ford team member is trying to reach you but has not been successful. May we request you to let us know a suitable time or alternate number to connect with you? ^AZ

@FordIndiaHelp connect with me on tausif_thakur@yahoo.com 9773315030

@FordIndia @FordService I purchased warranty extension promising full steering column coverage. Now facing a 50% cost-sharing demand for the same, contradicting coverage I paid for. Need immediate resolution and full honor of warranty terms. #FordWarranty #ConsumerProtection

@TausifThakur We will have a Ford team member get in touch with you at the earliest. ^AZ

@ShubhamS303 Hello Shubham, Parts availability remains a top priority for us as we continue to support our customers. Please send us your contact information (mobile number and email address) via DM so that a member of the Ford team can contact you for assistance. ^AZ twitter.com/messages/compo…

My Ford Endeavour broke down near Jaipur during my Mumbai-Spiti trip. Ford Jaipur says Hose Duct Air part (EB3G6C646BC / EB3Z6C646B) is unavailable across India & they aren’t even sure about the correct part number. What next, wait 10 years for a basic part? @FordIndia @Ford

@MkRajput0067 Hello, We sincerely apologize for the unsatisfactory experience. Please send us your contact information (mobile number and email address) via DM so that a member of the Ford team can contact you for assistance. ^AZ twitter.com/messages/compo…

Emails receive only automated replies with no real response. At Imperial Ford, work was done without proper approval, no job card, and no transparency in records or billing. @FordIndia

@TausifThakur Hello Tausif, We would like to speak with you to address the complaint better and request your details (Mobile & Email) via DM to establish contact. ^AZ twitter.com/messages/compo…

@FordIndia @FordIndiaHelp Can I get fair service against the purchase of my extended warranty with ford for my car?

@ankitmittal13 Hello Ankit, Keep following our social media channels to stay updated on all our customer-related initiatives. ^AZ

@FordIndia will there be service camps in May?

@SanjaySM1979 Please mail your query to us at custmail@ford.com and a Ford team member will be happy to assist you. ^AZ

@FordIndiaHelp Send a private message not working, how I can reach out to you on email?

@FordIndiaHelp I want to bring to your notice the poor level of service provided by PPS and JSP Ford. Never parts are available waiting time 5-10 days. Charges are very high, but level of service is not upto the mark