@JeffreyDReed Yes I do call logs, emails everything im going to trading standards and section 75
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Mohamed
11 posts
Hey @bookingcom,iwas targeted by a sophisticated phishing scam impersonating your brand online. My fully paid £2,538.10 holiday was fraudulently cancelled.Your phone support told me to rebook to save my trip, but now your system is demanding £3,122.32.#Bookingcom #ConsumerRights
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@bookingcom @booking.com —this copy-paste reply proves you aren't even looking at my file. Yuriy senior specialist closed the ticket as your "final position," so I can't just reply. Escape this to a Corporate Manager who can fix the £584 hike your staff told me to incur. Unacceptable.
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Hi Mohamed, thank you for reaching out to us. We regret to hear about your situation and the disruption to your holiday plans. For us to help you here, please send us the following information via private message, and we'll get back to you soon.
- Confirmation number
- Pin code
- Name on the reservation
Keep in mind, our Social Media Team does not work in real time. For immediate support, you can call our 24/7 Customer Service Team here: book.i.ng/6179jMVVV.
Also, at this time, we only offer support for accommodation bookings via social media. For questions about Flights, Taxis, or Insurance, you can reach out to the dedicated support team here: book.i.ng/6175jMn3W.
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