Mon Power

@vaflyer Hi Mike, If you have not already, please call 888-544-4877 or 9-1-1 to report downed wires. Treat all downed wires as live and dangerous and stay at least 30 feet away until a trouble crew has investigated the issue. Stay safe and thank you for your patience. x.com/messages/compo…

@MonPowerWV I tried to report a downed wire but your automated phone system couldn’t figure it out

@lariejwilson Hi Larie, We understand your frustrations. We sometimes schedule outages to perform essential maintenance, repairs & equipment upgrades to help prevent longer, unexpected outages. We do our best to minimize disruption and work as quickly as possible. We appreciate your patience!

@MonPowerWV With your planned outage tomorrow this will be the third time this week that my power is out. You have failed at your most basic corporate responsibility, to provide power to my home. Not to mention the money you are costing me in propane to generate electricity.

⚠️ Continue to stay alert for downed or low-hanging power lines, especially those caught in trees or debris. Always stay at least 30 feet away and call 911 to report downed lines. Stay safe!

Estimated restoration times are being developed for the majority of affected customers and will be shared as they become available on our outage map: spr.ly/MDWVOutageMap. You can also text STAT to 544487 to get an update for your specific outage.

Crews have been making steady progress restoring power following today’s storms. So far, power has been restored to approximately 62% of the 15,000+ customers impacted.

⚠️ Safety Reminder: High winds and rain can down power lines. If you spot a downed line, dial 9-1-1 right away and always assume they're live and dangerous. Stay at least 30 ft. away from the line and anything it may be touching.

With high winds in the forecast today, crews are ready to respond if any outages occur. If you lose power due to the weather, please let us know. Every outage report helps us identify issues and restore power as safely and quickly as possible. ⤵️

As we prepare for another round of storms expected to move through our service area this afternoon and evening, keep this info handy and let us know if you experience an outage. ⤵️

@MtnMama_WV Hi there, Sorry we missed you. Has your power been restored? If you should need to report an outage in the future, please call 888-544-4877. You can also report online at firstenergycorp.com or by texting OUT to 544487. Thanks! x.com/messages/compo…

@MonPowerWV Power is out in Terra Alta. Preston Country Club

If tonight's storms cause an outage, please let us know. Every outage report helps us identify issues and restore power as safely and quickly as possible. ⚠️ Stay alert for downed power lines! Stay 30+ ft away and report them ASAP to 911.

We’ll keep you informed as the weather progresses. Stay safe!

Take a few minutes now to get ahead of the weather: 📲 Text REG to 544487 to get text updates if you lose power 🔦 Build an emergency kit ☎️ Know how to report an outage: spr.ly/report ⛱️ Bring in or tie down patio furniture, trash cans, grills and other loose objects

We’re closely monitoring storms expected tonight and again tomorrow. Our crews are prepared and ready to respond if outages occur.

@henderson2477 Hello, We hear your frustrations. If you're experiencing frequent outages, please send us a private message with your complete service address and phone number tied to your account. A member of our team can review your outage history to resolve any unknown issues. Thanks!

4 outages a year? We see that monthly. In 10 years of living here I bet we’ve lost power more than 100 times with @MonPowerWV

@SandwichBoy7 We realize outages are frustrating, and we appreciate your patience. We will be glad to look into this issue for you. Please DM us with your name, the address, and a good phone number. Thank you in advance!

@MonPowerWV Star City is tired of always being the red headed stepchild of working power! Please figure it out!

We also know our customers are watching costs closely, so we’re focused on making smart investments that improve service and provide long-term value. Learn more: spr.ly/6012BBAzeQ

Along with our sister company Potomac Edison, we have asked the Public Service Commission of West Virginia (PSC) to review electric rates. This review would allow us to keep investing in a safe, reliable electric system that is better prepared for severe weather.

@henderson2477 We realize outages are frustrating, and we appreciate your patience. We will be glad to look into this issue for you. Please DM us with your name, the address, and a good phone number. Thank you in advance!

Come on @MonPowerWV 7 hours into a power outage and still awaiting dispatch?? There’s only like 3 outages in the state, what are we doing @MorriseyWV

@legallyblyned Hi there, if you are still experiencing an outage or an issue, you can: 1. Call 1-888-LIGHTSS (1-888-544-4877), 2. Report your outage on your computer at spr.ly/6010BBBHtQ, or 3. Use your smartphone to report an outage on our mobile site spr.ly/6011BBBHtv.

Instead of sending a second crew out for multiple power outages yesterday, @MonPowerWV kept us out of power for almost 21 hours while ONE crew went out to work on multiple outages. Of course we were the last ones with power restored as always.