MsBawoni| Customer Experience Consultant

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MsBawoni| Customer Experience Consultant

MsBawoni| Customer Experience Consultant

@MsBawoni

God first. Impact driven. I show African businesses how to differentiate on Customer Experience to Drive Business Growth

Let's work together ➡️ Katılım Eylül 2010
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MsBawoni| Customer Experience Consultant retweetledi
Foza Billions (The Oracle)
Scene 1. A new finance staff resumes at a record label. She opens the books. Scrolls. Stops. Scrolls back again. “What exactly is going on here?” First week on the job. Scene Background Finance has received an email requesting for 60m for tiktok influencers. She is stunned at the request Vs the ROI. She proceeds to respond to the email with the new financial system she put in place. She decides to call a meeting to explain this. Finance: I need the invoice for that promo payment. Plugger: We don’t do invoices in this industry, who be this JJC. Abeg make una no waste my time. Do you know who i am? Finance: Then I cannot release the money. Plugger: 😂😂😂, na so una go spoil the life of the artise. Finance is confused. Because in every normal business, if money is going out, there should be paperwork. But in music, people will look at you like you are the problem for asking for proof. Then the artist hears about it. Artist: So the label is holding my promo money? What kind of useless label is this? You know how this industry works. Nobody does invoice. Una wan frustrate my life. Artiste mops around and threatens social media outburst. Label ignores the finance staff and releases the money to keep the artist happy. No invoice. No receipt. No trail. Just vibes to keep the artiste happy and bad governance. Finance girl is sitting there quietly like: So all of you want to go to jail together? I am not one of them. She resigns. Fast forward. Relationship breaks down. Artist sues label. Everybody now wears suit. Everybody now speaks grammar. Everybody now remembers the law. Courtroom scene. Lawyer: You said you spent ₦300 million on promotion? Label owner: Yes. We promoted heavily. Lawyer: Great. Show the court the documents. Silence. Label owner: The artist knew the plugger. He introduced him to us. He said he wanted 40 tiktokers and thats what will blow the song. Lawyer: I asked for the invoice. Label owner: He approved the campaign. Lawyer: I asked for proof of payment and supporting documents. Label owner: Everybody in the industry knows how these things work. Lawyer: Court does not run on “everybody knows.” Camera cuts to the artist. He is seated like he has never heard the word plugger in his life. He denies approving anything; he is stone cold poker face. And just like that, we spend another 3 years arguing to prove ₦300 million. Not because it was not spent. But because it could not be proved If you run a label, behave like a business. If you manage an artist, behave like a business. If money leaves your account, there must be paper behind it. Every single time. Hire a proper finance and legal person. Because the industry runs on trust until the relationship breaks down. Then it runs to court. And when it gets to court, nobody will be arguing with tweets, friendship, phone calls, or “he was there" or "he is my brother." Bring your documents or prepare for embarrassment.
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Jonny
Jonny@JonnyStone_·
We outside with Chingy 4-4-26 🇬🇭
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MsBawoni| Customer Experience Consultant
If you've been following me for a while, you'll remember that I used to host webinars consistently when the pandemic started and businesses were scrambling to figure out how to engage their customers. I'm back with a new live webinar series.👇
MsBawoni| Customer Experience Consultant@MsBawoni

Series announcement 🎙️ 6 free live sessions. Every Wednesday. 7PM GMT. If you're a freelancer, side hustler, content creator or service provider in Africa and you're tired of chasing clients, this is for you. Series:The Experience Edge. Register here: linktr.ee/BAWONICX

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MsBawoni| Customer Experience Consultant
Series announcement 🎙️ 6 free live sessions. Every Wednesday. 7PM GMT. If you're a freelancer, side hustler, content creator or service provider in Africa and you're tired of chasing clients, this is for you. Series:The Experience Edge. Register here: linktr.ee/BAWONICX
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Geekay
Geekay@gkbalogs·
Consistency will beat always beat ‘better’ every time, because customers value what they can trust, not what is occasionally excellent.
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MsBawoni| Customer Experience Consultant
Your mind follows your eyes. Wherever you focus, your thoughts begin to drift in that direction. This drift is why, in the battle for your mind, few commands are more powerful than this: fix your eyes on Jesus
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a. einstein jr.
a. einstein jr.@ato_kilson·
glad the chef abbys nationwide food tour has finally come to a successful end. one of the most ambitious things i’ve done in my career. pulling it off wasn’t easy but as always, no job big for me. 25 days on Ghanaian roads no be beans.
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Such a great read! @ethelcofie 👏🏾👏🏾👏🏾👏🏾👏🏾
GIF
Kweku Tech@kwekutech

The most dangerous thing an ambitious person can do is walk away from a guaranteed path. Years ago, Ethel Cofie(@ethelcofie) was on a trajectory most people only dream of. She had earned a master's degree in Distributed Systems in the United Kingdom, sitting as the only female in her specialization. She was building a formidable career, gaining global experience as a business and systems analyst. And then, she made a decision that defied all conventional logic. She packed up her comfortable life in London, shipped her belongings back to Ghana, and kept it a total secret. She did not even tell her parents until her boxes arrived, knowing they would call her insane for leaving. She returned to Accra with one audacious goal: to build her own software company. And she failed miserably. Building technology in London was one thing; building it in Ghana during a time when the market barely understood it was a different reality entirely. She had no clients, she did not know how to sell, and she burned through all her savings. Most professionals would have buried the failure and retreated to a corporate boardroom forever. Ethel called it a learning curve. She realized she needed to learn how to sell and build a local network, so she strategically reentered the corporate world, taking a role as the Head of Commercial Solutions at Vodafone Ghana. She mastered her weaknesses, built a customer base, and then she struck again. She launched EDEL Technology Consulting(@EDELTechnology). This time, she operated with lethal precision. EDEL grew into a powerhouse, securing clients across West Africa and Europe, and taking home the title of IT Consulting Firm of the Year in Ghana. But winning in business was not enough. As Ethel navigated executive meetings, she realized that corporate promotions and business deals were often conducted over golf and beers. The men had their clubs. The women with the talent were present, but they were completely isolated. So, she built them a home. She founded Women in Tech Africa. What started as a desire to create a "girls' club" evolved into the largest women in tech group on the continent, boasting members across more than 30 countries. She engineered the first Pan African Women in Tech virtual meetup and orchestrated Women in Tech Week, a global event touching over 10,000 women. Her impact caught the attention of the world. She became a Mandela Fellow for President Obama's Young African Leaders Initiative. She was shortlisted for the UN GEM Tech Award. She was featured on CNN and the BBC. And then Michelle Obama delivered the ultimate verdict: "Ethel Cofie is a blessing to her generation". Today, somewhere in Accra, a young woman is stepping into a tech space for the very first time. She might be nervous, but she does not have to fight the battles Ethel fought. Because one woman was brave enough to lose her savings, rebuild her empire, and leave the door wide open behind her.

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theWingMan
theWingMan@thewingmangh·
Clear your schedule. Wear something comfortable. Come very, very hungry. All You Can Eat BBQ | March 29 Book a spot - thegaderin.com/activities/all
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Bibi Rukwengye
Bibi Rukwengye@Rukwengye·
Denmark is investing $83,754,486 in textbooks and turning away from its digital-first approach to education. This follows research showing that screens reduce concentration, impact mental health, and hurt student performance. Yet another dynamic to the EdTech debate.
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The Sketch Designer
The Sketch Designer@_OvalDesigns·
Breeze walls are underrated in Nigerian architecture. They improve ventilation, reduce heat buildup, provide partial privacy, and still allow light in. Simple design. Big impact. Design Sustainably today🌿
The Sketch Designer tweet mediaThe Sketch Designer tweet mediaThe Sketch Designer tweet mediaThe Sketch Designer tweet media
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Dr. Mathias-O’chez
Dr. Mathias-O’chez@Thrive__gh·
Self-awareness is not just about spending time with yourself. A 🧵
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MsBawoni| Customer Experience Consultant
Most freelancers lose clients not because of bad work but because of a poor client experience. No clear journey. No system. No consistency. I've helped hundreds fix this. Now there's a guide for it. → Client Experience for Freelancers: linktr.ee/BAWONICX
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MsBawoni| Customer Experience Consultant
If you're a freelancer, content creator, entrepreneur etc. structured and professional client communication is a skill you should never overlook. Don't leave your clients wondering what's happening or what's next.
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