MM

Let faith, not fear, rule your heart.

@PeterNdegwa_ Yes we live in a digital world but a lot of your customers will still go in to a store to engage with the brand physically so that experience at the shop still matters, even if a customer only spends 5 shillings with you.

Here’s an idea for your CX / stores team @PeterNdegwa_ . Send in some secret shoppers to random stores across the country and review the end to end journey for your customers . This can’t be the same service being given to the elderly, sick , parents with children.

@Safaricom_Care feeling very much like #SafaricomDontCare after visiting their Prestige Plaza branch waiting over an hr only to be told by the attendant that my sim needs to be off for atleast 30 mins for me to get an eSIM . Not even sure if this is true!

@PeterNdegwa_ You could even review the footage from some of your stores in fast forward to see what the journey looks like from the time a customer walks in to when they leave. It will shed a lot of light on areas of improvement.

@Thuranski @Safaricom_Care Lol Ticketing screen? prestige Plaza one doesn’t even have one! Just vibes , slow service very laissez-faire attitude from the staff and an average wait time of not less than 1 hour…. Did I mention only 2 attendants present and only one actively working?! #SafaricomDontCare

@Safaricom_Care Your Eastleigh BBS Mall customer service shop needs serious attention. Very slow service, ticketing screens not working, inadequate number of counters to cope with the huge workload.. it's just a total mess there

@erikovic @Safaricom_Care @SafaricomPLC @PeterNdegwa_ Competing heavily with Prestige Plaza! Waited for an hr to be told to go and come back later because my sim needs to be off for at least 30 minutes for me to get an eSim. Perhaps information that could be shared with customers as they get in the store? Zero customer focus!

@Safaricom_Care @SafaricomPLC @PeterNdegwa_ your service at garden city branch is pathetic,

@CiiruB @Safaricom_Care I promise you Prestige Plaza is WORSE! Just a pent over an hr in line to be informed when I arrive at the attendant that my SIM card needs to be deactivated for at least 30 minutes for me to get an eSIM . I wonder if this is even true! Absolute worst experience ever!

@Safaricom_Care shop at Yaya center has the worst customer service ever..!

Hanging with my colleague and friend @Vivashke at the #DigitalTransformationAwards at the annual @CIO100Awards

Happening Now: How can startups leverage existing corporate structures and ecosystems, to scale and grow? @MsMariaMaali, Telco partnerships development manager at Microsoft, will be part of a panel taking part in this discussion at the #BigBaraza. #OwningTheTimes #SME

When your friends are winning... lnkd.in/gNxh6z3t ... I am so proud of you Catherine Muraga, you so deserve this, your hard work, self-assuredness and tenacity are what ADC needs for the next stage! Super Congratulations my dear!

@Ma3Route A nduthi guy just broke a lady's leg riding UPHILL while overtaking a car, and was carrying a passenger.. Photos attached... This is Waruku, the road that links Waruku and Lavington + Gatina..

Bodaboda Safety association of Kenya: Regulations on Bodaboda operations in Kenya chng.it/MbWZ6Tjx via @Change

@seankwach You too!

Good Friday I hope you have a nice weekend

@seankwach Someone needs to pump the brakes…. Leave while you’re ahead….

@MsMariaMaali Maybe they will do a better job … maybe

Red or green pill , you live and you learn

@seankwach Also, why do I feel like there will be another one…. 😭😭😭😭

@MsMariaMaali Yow unfortunately and I’m sad to say this , we need neo dodging some bullets , trinity pausing in the air while fighting , the agents multiplying themselves everywhere , guns a lot of fights … Honestly looked like someone was just mailing it in to finish the movie

@seankwach Too late! Money already wasted….

@MsMariaMaali Yes and was not impressive at all , if you want to spend your money go watch Spider-Man no way home 🏠

@seankwach The beginning was so unnecessary. The first 35 or so minutes . “Warner Brothers has asked us to bla bla bla…..” I was like 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️

@MsMariaMaali Too many ideas , plot was confusing to me ,