Mundy & Anson

This Summit is for *everyone* who wants to be response-able for this socio-digital world in the making. 💪💪🏾 #STS #Anthropology #Design #AI #ML #DataScience #Sociology #AIEthics

Conference Q&A

¡Hoy sí! @gemmagaldon y Emma Lopez @hell03610 participan en el @MundyAnson @responsabletech 2021 Summit! #RAS21 📑Dos días de ponencias y conferencias sobre #algoritmos, transparencia y auditorías 👉response-ability.tech/programme/

Anthropologists interested in #AI #AIEthics #dataprivacy and #data will be especially interested in these talks at the Response-ability Summit on May 20-21. It’s an amazing programme even if we do say do ourselves. Plus lunchtime yoga! #RAS21

Join us!

✏️Calling all students and teachers! Here’s a learning pack based on the Illustrating Anthropology exhibition co-curated by @JenniferCearns and myself. Loads of practical and discussion-based activities. Share your own anth doodles with us! @RoyalAnthro illustratinganthropology.com/learning-pack/

Who’s doing this in their next pre-recorded conference talk?

@robthereferee @suziemcd7 @123reg Same for us Suzie and Robert. We emailed our formal letter of complaint to @123reg yesterday. Some of their team v helpful but stymied by others who are completely unhelpful to the point of being obstructive, & lack of process. Painful when we all least need it right now. 😬

@123reg worst web / email provider. One hour with support yesterday, and another hour and a half today and the issue is still not resolved. Poor communication, very disappointing and frustrating.

Researchers agree commercial applications have 'shaky basis in science', urging for 'more regulation.' Range of use cases makes this ethically non-straightforward (gaming to urban surveillance), but why not begin with *independent* verification? technologyreview.com/2020/02/14/844…

@123regHelp The support agent we spoke to clearly doesn’t understand your own complaints procedure, which suggests some training may be required.

@123regHelp Thank you but we will be writing a formal letter of complaint (123-reg.co.uk/support/my-acc…) particularly as the support agent refused to let us speak to a manager despite the obvious urgency of our issue.

Our Managing Director will be writing a formal letter of complaint about the shocking level of service @123reg over the past few months. Every contact we have is fraught and painful even for basic things like domain renewal. We will think about going elsewhere. @123regHelp

@34SP @stratagemhost @123reg Thanks Laura. Our website developer has been chatting to your support people who are so *helpful*. The contrast between your team and @123reg support is mind-blowing. Such a delight to work with you. We will migrate all our domains over to you. We’ve had enough of @123reg.

@MundyAnson @stratagemhost @123reg We are happy to take a look at your domains as well and get everything in one place. Give support a shout and they will talk you through the process. Laura

@stratagemhost Very kind! Noted. Our hosting is with @34SP who we are, so far, happy with. Perhaps you can school @123reg in how to deliver excellent customer service seeing as they haven’t got a clue. 😉

@MundyAnson We'd be happy to show you what decent service looks like if we can tempt you with a free month & migration included. Get in touch if you fancy!

Looking at your Complaints and Appeals Procedure. During our last contact with your Support Centre, we asked to speak to a manager as per your Stage 2. The agent refused to put us through. So we’ll write to your Customer Solutions Department although we don’t expect a response.

#research #AcademicChatter

We love our hand-printed @realisedesign Christmas card! Quirky and fun, and one to keep!