Consolidated (CCI)

@rmariello @FidiumFiber Hi Richard. We are sorry for the frustration with the reliability of your service. Please reach out to our technical support team at 1.844.434.3486 and we will be happy to investigate.

@FidiumFiber why does my service keeping going out in Maine this is the fourth time in seven days what am I paying for

@Analytical_Joe @FidiumFiber Hello, we apologize for the service issues and the difficulty in reaching our support teams. We experienced an outage in Pennsylvania last night which caused increased call volume. We have everything restored today, please let us know if you are still having issues.

@FidiumFiber we've been down for a few hours and no one is answering the phones for support. How about a little help in western PA

@sadkeroppi @FidiumFiber Hello, we apologize for the delays in getting this issue fixed. Please direct message us your account number or address so we can look into this further.

@FidiumFiber @FidiumFiber Day 6 fiber cable is still cut even though the tech was supposed to fix Friday 7/18. Tech came and confirmed line was cut, which I had already told customer service on 3 different calls. Someone was supposed to fix it today 8am-5pm…no one showed up no one called us

@TheSweatShack9 Hello and thank you for reaching out. We apologize for the extended outage, but we have resolved the issue in the Gibsonia area. If you are still having issues, please reach out to our technical support team at 1.844.968.7224 and we will be happy to investigate.

@MyCCITweets we ever going to get our internet service back in Gibsonia?? Going on 26 hours!!

@StephenRRock Hello and thank you for reaching out. Please Direct Message us the address where the line is down and we will get on it.

@MyCCITweets Hello, there is a phone line down in my neighborhood. Both Comcast and Breezeline came to fix theirs, yours is the last one still down.

@bighealer_sarah Hi Sarah, Thank you for reaching out to us at CCI. We are sorry to hear you are having trouble reaching us. If you would like to send us a PM with your account number or address and pin we would be happy to look into this with you. Our phone number at CCI is 1 (844) 968-7224.

@MyCCITweets There is no way to reach your customer service to correct a billing error. Phone doesn't answer, chat is not available, emails are not returned.

@Backintime1980s Hello. Please direct message us your account number or address so we can look into this for you.

@MyCCITweets my residential phone was supposed to be turned on yesterday. Still not working ?? Help please

@bj_herr77 Hi Bill. We apologize for the issues with your service. Please direct message us your account number or address, and a good number to reach you on. You can also reach us 24/7 at 1 (844) 968-7224.

@MyCCITweets Can’t watch my TV w/o constant buffering. Thought it was old router, so bought new one. They want some ancient Hickory Tech password that I have no clue what it is. Just want good service. At least I have a work ticket. Any other internet options in St. Peter???

@PolitzPaul We apologize for the service issues and the frustration in getting them resolved. Please direct message us your account number or address so we can investigate.

@Styx666Official Please call 844-4 FIDIUM if you are experiencing any service issues. We are avaialble 24/7

I am aware that my normal Bitchute uploads are not going through as they normally do. Ray is on the case, until then I will manually upload BUT Fidium is acting up. I am doing my best to solve the issue.

@PSplaine We are sorry for the frustration, please Direct Message us your ticket or account number so we can look into this for you.

@MyCCITweets I have been trying to get help for 48 hours with my email. Have ticket number and have been on hold for 1.5 hours!!! This is not acceptable

@SunniCO Hello Kris. We apologize for the difficulty reaching us. Please direct message your account number so we can look into getting this fixed as soon as possible.

@MyCCITweets why is your support & customer service so deplorable?! Spent 3 hours on the phone with your company today, trying to get our services working that were installed November 24th, only to be hung up on by your team 5 times because no one had an answer. Inexcusable!!!

Customers in NH - your service has been restored! If your service isn’t working yet, a reboot of your WiFi equipment may be required. Click for instructions: bit.ly/4eIbIcF. Thanks for your patience!

We are still working to restore service for some customers in NH. We appreciate your patience and will provide updates as soon as possible.

Some customers in NH may be experiencing an interruption in service due to software issue caused during a network upgrade. We're working on having service restored asap. Once service is restored, we will provide additional instructions if necessary. Thanks for your patience.

For troubleshooting tips, visit consolidated.com/flstorm

For updates and troubleshooting tips, visit consolidated.com/flstorm

@MikeyDiMercurio Hi Mike, Please inbox either your account number or full service address, so that we can further assist.

@MyCCITweets Interesting. To cancel my land line, I am forced by the website to call them in person. And I'm on hold...endlessly. And yet, the website (get this!) has a hard-to-find option to "delete your account," but if you click on it, it doesn't stop your service or your billing. Hey Consolidated Communications, fix your shit.

We are pleased to inform you that we have restored services to most customers affected by Hurricane Helene. If you're still experiencing connectivity issues and have power, please visit our support page for troubleshooting tips or contact customer service. consolidated.com/flstorm

Our teams are in the hurricane-impacted service areas, assessing damage and making repairs. While most of our network is operational, service disruptions may still occur due to power outages/damage. Our team is focusing on the 3 key areas shown below. consolidated.com/flstorm