Nectar

@MilaGriebel Thank you Mila for getting in touch, we can absolutely look into this for you, so we can investigate your Nectar concern can you click on the link below & send us a private message please? -Sougata twitter.com/messages/compo…

@nectar ,I have called & live chat with your call centre coming upto a dozen times They are lovely but ultimately useless. Nothing has been resolved . Yesterday I was told I would get a call back from a manager & again nothing ,no call . Is there someone in the UK I can talk too?

@Voice_of_Steven Thank you Steven for getting in touch, we can absolutely look into this for you, so we can investigate your Nectar concern can you click on the link below & send us a private message please? -Sougata twitter.com/messages/compo…

@nectar I received a text this evening (Friday) containing a verification code that I hadn't requested. Could you look into this, please, or advise if there was a known system gremlin. Thanks.

@CamtraderJames Thank you for reaching out to us regarding your concern. To get a resolution I would request you kindly PM us in private chat. Arunava twitter.com/messages/compo…

@nectar Evening. Have received notification that 11000 of MY Nectar points have been redeemed in Sainsbury’s, Wantage. This is a fraudulent transaction.Please investigate

@h2_hannah Hi Hannah, thank you for reaching out to us regarding your stolen points concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. -Arnab twitter.com/messages/compo…

@nectar hi, I just got an email about some e spending my points in Richmond. I didn’t spend anything. I have locked it for now but can you look into it please?

@RichardWebste16 Thank you, Richard, for getting in touch, we can absolutely look into this for you, so we can investigate your Nectar concern can you click on the link below & send us a private message please? - Arup twitter.com/messages/compo…

Sainsbury's customers should also beware of money disappearing off their Nectar cards. @nectar seem to have no interest in taking any responsibility for the losses.

@stevenbone71 Hi Steven, thank you for reaching out to us regarding your Nectar concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. -Arnab twitter.com/messages/compo…

@sainsburys @nectar while your customer service people are great and are trying to be helpful, your tech is awful, really cant believe how difficult it has been to change an email on both accounts. Not a great customer experience for something so simple.

@peter999wood Hi Peter, thank you for reaching out to us regarding your concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. -Arnab twitter.com/messages/compo…

@Nectar I have a card belonging to somebody else that Amazon sent to me in a phone case. If you give me a mailing address I will return it to you. I have tried DM but it is failing.

@peter999wood Hi Peter, thank you for reaching out to us regarding your Nectar concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. -Arnab twitter.com/messages/compo…

@nectar Amazon sent me somebody's Nectar card in a phone case I had sent for. You don't appear to show a postal address so I can't send it to you.

@suswonder29 Thank you, S, for getting in touch, we can absolutely look into this for you, so we can investigate your Nectar concern can you click on the link below & send us a private message please? - Arup twitter.com/messages/compo…

@nectar I’ve just had 8000 points taken from my account… wasn’t me! What do I do?

@deb38595 Hi Deb, thank you for reaching out to us regarding your concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. Tanja twitter.com/messages/compo…

@nectar Hi I am not getting my nectar points added since January 2026

@loraiiine12 Hi loraine, thank you for reaching out to us regarding your concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. Tanja twitter.com/messages/compo…

@nectar how can i ad points from a old nectar card to my ew or

@LesleyLeck @ClaireSimp78673 Hey, lesley I’m sorry to hear about your Nectar issues in Nectar account. Can you please drop us a DM so that we can look into this-Neil twitter.com/messages/compo…

@ClaireSimp78673 @nectar Mine were used there too

@nectar I've had a email advising £20.00 of my nectar points have been used yesterday in Tower Hamlets in London yesterday. I'm unable to access the online chat to discuss. Can someone help me please?

@ak6117554421618 Thank you for reaching out to us regarding your concern. Can you please drop us a DM so that we can look into this? - Rohan twitter.com/messages/compo…

@nectar how do I contact you to resolve an issue with a replacement card that hasn't inherited the points from my original card.

@martazzz Hi Martzzzz, thank you for reaching out to us regarding your Nectar concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. -Arnab twitter.com/messages/compo…

@nectar looking at recent tweets, I wonder is this a recent or everyday thing that people get their points stolen? I'm in Italy and just had a notification that all my points have been used at a petrol station in UK!

@titsy83 Hey Laura , I’m sorry to hear about your experience with nectar. Can you please drop us a DM on Facebook or Twitter (X) so that we can look into this? Sreya twitter.com/messages/compo…

@nectar hi I think someone has hacked my points as I have 800 taken off in feb from Lincoln

@stu_towers Thank you for reaching out to us regarding your concern. To get a resolution I would request you kindly DM us in private chat. Rashmi twitter.com/messages/compo…

@nectar we are curently in mexico and have just received notification of a 3000 point spend on my account today in manchester UK which is not possible it was me. There is a 5 hour time difference so this will reach you after closing time. Please however address this urgently.

@Toniz7mo Thank you for reaching out to us regarding your concern. To get a resolution I would request you kindly DM us in private chat. Rashmi twitter.com/messages/compo…

@nectar I received an email that i spend 1500 points today at shop location Liversedge huddersfield road and it wasn’t me! Can anyone look into this to this ? Thank you!

@rod_blackwell Thank you Rod for getting in touch, we can absolutely look into this for you, so we can investigate your Nectar concern can you click on the link below & send us a private message please? -Sougata twitter.com/messages/compo…

@nectar Morning. I made a purchase of £63.24 on Holland & Barrett via the Nectar app (6 points per £1) on Friday 13 March and exited back to the app. However, I haven’t received any confirmation email of my transaction. Please could you check and advise. Thx.

@ClaireSimp78673 Hey Claire, I’m sorry to hear about your Nectar issues in Nectar account regarding missing points. Can you please drop us a DM so that we can look into this for you? - Rohan twitter.com/messages/compo…

@RayPJackson Hi Ray, thank you for reaching out to us regarding your Nectar concern, we sincerely apologise for the error and any inconvenience it may have caused. In order to resolve this issue, we request you to DM us directly so that we can look into this matter. -Arnab twitter.com/messages/compo…

@nectar Hi, I recently queried, via your on-line chat service, why my ‘5 X points’ offer hadn’t been added. I was told it would take 28 days even though it was my weekly on-line Sainsburys grocery shop. So why have my ‘3X points’ from last week been added straight away?