National Water Harvesting & Storage Authority

As part of the ongoing efforts to re energize performance and re engineer service delivery across the Public Service,this morning,I held a virtual engagement with the leadership of the State Department for Water and Sanitation, bringing together the Principal Secretary, Board Chairpersons, Chief Executive Officers, and senior officers from national and county institutions across the sector. Water and sanitation remain central to public health, economic productivity, and the dignity of our people. Every day, this sector determines whether households access clean water, whether schools provide safe sanitation, and whether communities are protected from waterborne diseases. This makes performance in this sector visible, immediate, and deeply human. I directed institutions to confront persistent operational gaps that continue to undermine service delivery. These include high non revenue water caused by leakages and illegal connections, weak maintenance culture leading to non functional infrastructure, intermittent supply despite existing systems, and gaps in sanitation management that expose communities to health risks. These are operational issues within our control and must be addressed decisively. I emphasized a shift to citizen centric service delivery. Access alone is not sufficient. Citizens expect water to flow reliably, sanitation systems to function, and service providers to respond promptly. Performance in this sector is measured by outcomes experienced daily in homes, schools, health facilities, and businesses. I also stressed integrity and prudent management of public resources. Reducing water losses, improving maintenance of existing infrastructure, strengthening enforcement, and ensuring accountability across institutions will translate investments into real improvements in service delivery. Closer coordination between national and county actors remains critical. When the sector operates as one system and aligns programmes with the Government’s development agenda, we accelerate delivery and ensure reliable and sustainable services that improve the quality of life for households and communities across the country.