Nathan Vincent

@MYOB Thanks, @MYOB. What about the bit where the only way to cancel an app subscription is via a phone call > get referred back to the app > call back > pretend not to know client ID > wait on hold for 20+ mins before giving up and requesting call back?

@NathanV1977 Great question Nathan, it's just about giving at least 10 days notice before your next billing date. If it's close to renewal, it can roll into the next period. Happy to check for you, just email socialmedia@myob.com and we'll dive in from there. Cheers ^MYOB

@MYOB can I just confirm that the only way to cancel a SOLO account is to login to the website (not the app) and call a 1300 number that then refers me back to the app when I enter my client ID, because it's a SOLO account?

And if I eventually do get @MYOB on the phone, cancellations take 10 days?

And then I have to call back and say I don't know my client ID (even though I do) and I can enter a flow where I try to cancel but am left on hold for infinity?