MYOB

@AriKypuros Hey Ari. We're planning to wrap things up Mon 11/05/26 7am AEST. During this time some customers may hit temporary lockouts or reduced access while the work is being completed. You'll find updates on the MYOB Status Hub: status.myob.com/maintenances/2… ^MYOB

@MYOB When will accountright be live again? We are trading today

@pyrmontvillage There's no perfect time, we know. The less glamorous side of keeping platforms stable is the occasional maintenance window. The upside is the work helps protect the security, reliability & performance businesses rely on every day. Find updates here: status.myob.com/maintenances/2… ^MYOB

@MYOB Shitty company ……How can you be unavailable for the entire weekend ????#SmallBusiness #auspol #ShittyCompany #TerribleService #MYOB

@TeslaDeets Hi Deets, it sounds like the certainty you were given hasn't held and that's not how this usually works with us. We're keen to take a closer look for you. Please email socialmedia@myob.com and we'll follow up for you. Thanks ^MYOB

@MYOB I'm disappointed with how my subscription cancellation has been handled. I requested cancellation weeks ago, followed up with multiple emails, and even received your confirmation that it was cancelled. Unfortunately, another direct debit has just been taken and the subscription remains active. Could you please assist urgently by cancelling it immediately, refunding the unauthorised payment, and confirming it's been actioned? Thank you. @MYOB #CustomerService #SmallBusinessAU

@calvin1mac Appreciate this Calvin. We're open to feedback, especially when things feel harder than it should. Cancellations happen on a call to make sure nothing important is lost, ensuring you save what you need before data is fully removed. If you need, please email socialmedia@myob.com

@MYOB just had the most frustrating experience trying to cancel MYOB which I have never really used. I wish I’d read the reviews before signing up because it’s an absolute scam. Sent back and forth between the phone and online platform and after 2 hours I’m no further forward.

@NathanV1977 Sorry you went through that Nathan. That kind of back and forth would test anyone's patience. It should be much easier and is usually wrapped up in a call. If this still hasn't been straightened out, send us a quick email and we'll sort it out from there. Thanks ^MYOB

@MYOB Thanks, @MYOB. What about the bit where the only way to cancel an app subscription is via a phone call > get referred back to the app > call back > pretend not to know client ID > wait on hold for 20+ mins before giving up and requesting call back?

@MYOB can I just confirm that the only way to cancel a SOLO account is to login to the website (not the app) and call a 1300 number that then refers me back to the app when I enter my client ID, because it's a SOLO account?

@NathanV1977 Great question Nathan, it's just about giving at least 10 days notice before your next billing date. If it's close to renewal, it can roll into the next period. Happy to check for you, just email socialmedia@myob.com and we'll dive in from there. Cheers ^MYOB

And if I eventually do get @MYOB on the phone, cancellations take 10 days?

@SharynR01115195 Hey Sharyn, when a few things line up like this it can definitely feel like a lot, sorry it landed this way. To help, maintenance is planned ahead & shared on the status page. You can also subscribe to get a handy reminder before anything kicks off status.myob.com/subscribers/new ^MYOB

@MYOB Nice of you to start planned maintenance while people are still working in WA. Surely maintenance should be done on a weekend when “most” people don’t work. Moronic Everyday it’s something - it’s becoming painful

@eevblog @FlareAus Hey @eevblog it's possible when you updated the employee card for your son, he was included in our employee self-onboarding workflow. Learn more about this here: myob.com/au/support/myo…. If you want any further investigation, email us at socialmedia@myob.com with your client ID

WTF. So my son just signed up for a TFN because he now works for my company. His email has zero online footprint. He immediately gets spammed by this bullshit local HR company @FlareAus pretending to have have been invited by MY COMPANY to join them. How TF did they get his email and that he has joined my company?

@SharynR01115195 We appreciate how frustrating this is for you, Sharyn. We're just as keen to get this straightened out and have replied to your email. Thanks ^MYOB

@MYOB Where do I send the invoice for days lost of work?

@MYOB Can someone please respond to my support request number 02791786 dated 22/1/26!!!! It’s been nearly two weeks and now I can’t use my data file. Please don’t force me to swap to Xero

@RCBoyes sending an invoice manually rather than sending directly from your MYOB business management platform. Find out more here myob.com/au/support/myo…. Cheers ^MYOB

Anyone using @MYOB move to any other product as soon as possible. Forcing companies to verify themselves and their directors to you is fucking stupid. You’re a software company that’s all. Pull your heads.

@RCBoyes The always on fraud monitoring that comes with secure invoicing as well as chargeback protection, helps provide additional peace of mind and security to both our customers and those paying the invoices. You can opt out after verification, and this will mean downloading and 2/3

@RCBoyes Appreciate your feedback. We ask for ID for customer due diligence and to comply with Anti-money Laundering and Counter Terrorism Financing legislation. It's all done as part of secure invoicing, which is designed to give you more control over online payments 1/3

@franklinveaux Hey Franklin. You can easily reach our security team via the security link in our site footer. It also includes options to report a security issue or visit our Trust Centre for details on how we protect data myob.com/au/legal/categ…. Thanks ^MYOB

@MYOB Is that email address on your front page? It’s crucial to have an easy way to contact your abuse and security team from the front page of your site. Do you have an abuse@ role account?

Getting a bunch of scam emails with @MYOB links. MYOB is run by a bunch of people whose sum total knowledge of information security would fit in the whate space of a postage stamp. No abuse contact, no way to report scams, no way to report a fraudulent “invoice.” 🙄🙄🙄

@franklinveaux Protecting our community from scams is a top priority. We use and follow industry best practices to keep your data and our systems secure. Learn more about how we protect our customers (and how to report scams) here: myob.com/au/support/sec… Cheers ^MYOB 2/2

@franklinveaux Nice catch Franklin. Staying alert to phishing scams makes a real difference - and if you spot anything suspicious, please forward it to securityincidents@myob.com so our team can review it right away 1/2

@NicoleMcMilllon Hey Nicole! MYOB Payroll Only helps small teams handle tax, leave, super and STP reporting to the ATO - all in one easy place. Our experts can walk you through how this can work for your business here: myob.com/contacts/sales. Cheers ^MYOB

@MYOB does the payroll only software include a clearing house to make super payments? your website is unclear. not solo plan etc, but payroll only $9 a month

@FrostSoul6 @billisdoing Our team has identified the issue and are working on resolving it as fast as possible. We're sorry for any inconvenience this is causing. In the meantime you can tune into real time updates on our Status page status.myob.com/incidents/6995…. Thanks ^MYOB

@billisdoing @MYOB Same here

@MatterOfStats Good call Tony - plan needs can shift with your business, so it's worth checking if yours still suits your business now and not when you first signed up. Our team can help - log a billing case via myaccount.myob.com or reach us at myob.com/contacts/sales. Cheers ^MYOB

PSA: If, like me, you use MYOB for your small business, make sure that you review the plan you're on I was paying $150pm when a $17pm online plan was all I needed. @MYOB never made me aware that the online options existed

@Spriggzy Great to hear you're back in action! There was a brief disruption due to a 3rd party provider and our team worked quickly with them to restore services. We're sorry for any inconvenience this caused. You can find the latest update here status.myob.com/incidents/6985… ^MYOB

@yourstrulyclean @MYOB working now

@MYOB so anyone update….