National Grid NY

@armyvsfordham Hi there, we appreciate you contacting us. If you'd like to verify your appointment for today, we'll be happy to help. Please send us a direct message with your full name, full address, account number, and email address on the account. Thank you.

@nationalgridNY your guy is supposed to be here between 12-6. I'm waiting. There will be no other day. If he does not make it here by 6, you will have to try next year.

@tio_RAE Hi Tio. You can call 1-718-643-4050 (8am-8pm). They can assist with any questions that relate with the gas meters being turned back on or see what the hold up has been. You can also have your building manager also call in and check the status of any orders as well.

@nationalgridNY 108 Kenilworth Place has had no heat or hot water for the past few days. The Super stated all leaks are repaired. Why is the gas service not being restored? Happy Easter 🐣

@SabbirNY Hi Sabbir, we'll be happy to look into this for you. Can you please send us a direct message with your full address, account number, and email address on the account? Thank you.

@nationalgridNY Can any help to expedite a gas meter installation. We really need it asap. Its COLD!

@LHasmen Hi there - We'd like to investigate this for you. Can you please send us a DM with your full name, contact information and full address including city and state?

How bad my situation will get before National Grid respond?@NYCMayor; @NYCMayorsOffice; @NYCEMT; @1010WINS; @NY1; @7OnYourSide; @CBSNewYork, @PIX11News; @NYCMayorsOffice; @nationalgridNY

@B_Rye614 Hi Brian, we're sorry for this inconvenience. Can you confirm if the power has been restored? If not, please send us a direct message of the full address. Thank you.

@nationalgridNY why is your response time to help Green Island so bad? 12 hours no power, only place in the capital region. Did you get lost?

@xlcorfarms Hi there. Thank you for your message. Can you please send us a direct message with the full address, so we can look into the outage for you? Thank you.

@EHRealtyGroup Hello, please send us a DM with your name, address, account number, and the best way to reach you. Thank you.

Property manager for multiple National Grid-serviced properties. Several bills have surged without explanation, including over $2,000 for a vacant unit. Repeated outreach has yielded no resolution. Requesting immediate billing and meter review. #nationalgrid @nationalgridNY

@MattSheanWrites Hi Matthew, We could certainly look into this for you. Can you please tell us the name on the account, the service address, a contact telephone number, and the date of birth or email address on the account? Thank you.

We've been waiting 5 hours for a dispatched @nationalgridNY tech to contact us and turn on our gas. Heavy winter storm outside, and 40* inside! And we have no way of contacting them until Monday. National Grid - how can we get a hold of you? You've left us literally in the cold!

@sheenaky1 HI Sheena. We're very sorry to hear this. Can you please send us a direct message with your first and last name, account number, full address, and email address, on the account, so we can look into this for you? Thank you.

@nationalgridNY technician knocks on my door to replace my gas meter. During installation he damages the header and shuts off the gas. Called a Master Plumber to repair but can’t get the gas back on as office is closed. Snowing and freezing, no heat or hot water. Not acceptable

@ClementKoh1 Hi There, We could certainly look into this for you. Can you please tell us in a private message the name on the account, the service address, a contact telephone number, and the date of birth or email address on the account? Thank you.

It’s so cold in NY now but @nationalgridNY said they’re unable to send someone to read the meter and start gas service until Friday. Do we just freeze to death then? Unbelievable!

@siennaa4 Hi Sienna, we apologize for this ongoing issue. To look into this further, can you please send us a direct message with your full name, full address, account number, and email address on the account? Thank you.

@nationalgridNY @nationalgrid we are being told instal dates for a pole is 1-2 weeks out from our original install dates for nov 11,12,18,19 no one can give us an actual install date. we need power at our new build. i hate how youre our only provider

@ShellyML3 Hi there, we're sorry for this inconvenience. Can you confirm if the power has been restored? If not, please send us a direct message of the full address. Thank you.

@nationalgridNY trying to report a power outage but your site doesn’t work! Lakefront Blvd, Buffalo, NY

@pyroanime2k16 Hi There, we're sorry for this inconvenience. Can you confirm if the power has been restored? If not, please send us a direct message of the full address. Thank you.

@nationalgridNY @nationalgrid My entire street just went out.

@Anibaldasil Hi Anibal, we'll be happy to look into this for you. Can you please send us a direct message with your full name, full address, account number, and email address on the account? Thank you.

@nationalgrid @nationalgridNY I have 2 days whitout gas because that was supposed to a gas leak in the meter, and yesterday supposed to they came to fixed but the didn’t put the gas into my house because nobody wasn’t home. I was waiting for someone today and one guy called me

@NuriaPaquette Hi there. We would be happy to assist you with any account questions that you may have today. For further verification can we have you send us a private message with your first and last name, account number, full address, and email address on the account? Thank you.

@nationalgridNY I've made 2 down payments ON TIME and your system doesn't recognize it and reps don't know how to fix it. Will be in default for the second time without being my fault. No supervisors available to speak to. Disabled and about to lose electricity

@lameduckprints Hi there, we'll be more than happy to look into this for you. Can you please send us a private message with your full name, full address, account number, and email address on the account? Thank you.

@nationalgridNY Came home after not being there for the Summer. My service was cut because they were doing work on a house across the street. Been on the phone for an hour and still no help. I need someone to fix this asap. I have kids and this is becoming a big inconvenience. Not right.

@hantalkstaylor Hi Hannah, we're sorry to hear about your experience with connecting service. Can you please send us a direct message with your full name, address, account number, and email address? Thank you.

lol not @nationalgridNY taking TWO WEEKS to come start service at my new place.......like how is that acceptable

@jackwitkow Hi Jack, we'll be more than happy to look into this for you. Can you please send us a direct message with your full name, full address, account number, and email address on the account? Thank you.

@nationalgridNY How is it possible for an appointment to be scheduled for a certain date, and confirmed at that date for an entire week including the day of, only for it to suddenly be pushed to the next day with no notice? Scummy company that doesn’t care for PAYING customers.

@KTammaro077 Hi Katie. We understand your frustration, as there's never a good time for an outage. Can you confirm if the power has been restored? If not, please provide the full address in a private message. Thank you.

@Crookedjoe24 Hi Jim. We understand being without power for a long period of time is very frustrating. We are working as quickly and safely as possible to get everyone back up and running.

@nationalgridNY MY MOM IS 80 what are we supposed to do to cool ourselves in 104 heat index for next 2 days? Dry ice in CLARKS MILLS WE ARE IN MADISON COUNTY WTH ARE WE SUPPOSED TO DO I HAVE AN ELDERLY MOTHER PLUS THE LOSS OF 3 FREEZERS CONTENTS NO ICE FOR A DRINK ALL IS CLOSED